“Get on the Teams wagon”

Oak Innovation have announced a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CCaaS for Teams. In this podcast, Fabien van 't Woudt, Business Development Manager, ROGER365 and Chloe Emm, Director, OAK INNOVATION walks us through the integration. With this integration, channel partner companies can “get on the Teams wagon”, says Emm, who notes that people in the channel have wanted a way to go to market with Teams ready solutions. van 't Woudt notes how the integration creates more continuity of experience. “It makes selling the solution so much nicer,” says Emm.

Visit ROGER365.io

Visit https://www.oakinnovate.com/

Ensure AI algorithms are free of bias and discrimination

@Don Witt, The Channel Daily News

Iterate.ai rejuvenates older applications and creates new applications with the strength of AI technology - Interplay, a drag-and-drop, low-code AI environment where innovation apps can be rapidly developed and commercialized through modularized, pre-built components -- then pushed into production environments.

Brian Sathianathan

With the accelerated enterprise expansion of AI, there also comes the challenges of  ensuring the ethical and responsible use of the technology. Brian Sathianathan, Co-Founder of iterate.ai discusses the various responsibilities of enterprise and other AI developers. What can they do to . He provides steps companies can take to ensure the security of their AI systems during a time of increasing cyber threats.

Listen in to this insightful conversation that deals with the ethical side of this advanced  and accelerating technology and some of the main challenges companies will face with the implantation and deployment throughout their channels.

Mission: To be the simplest, safest, and speediest way to innovate with AI and emerging technologies.

They are AI and Edge experts: AI is their sweet spot. They run complex AI in any environment, even on 1,000s of Edge computers. Their AI powers cameras worldwide, in places like remote gas stations and schools. Their engineers (PhDs and MSs in Swarm Computing, AI, IoT, Big Data, Math, and Physics) provide thought leadership. That establishes a competitive advantage for their clients. They don’t offer lip service on AI; they do AI. That’s why companies like Google and Nvidia have formally partnered with Iterate and their award winning low-code platform.

For more information, go to: https://www.iterate.ai/

netnumber Global Data Services’ NumeriCheck Solution Offers Solutions

With consumers around the world continuing to face an onslaught of fraudulent communications, it’s not surprising that stopping illegal text messages has moved to the forefront of regulatory concern. Under the FCC’s recent crackdown, a new Report and Order now requires U.S. wireless carriers to implement heightened verification processes for text messaging while STIR/SHAKEN requirements are already pressuring providers to increase anti-fraud voice call measures. At the same time, as security concerns grow across the global communications ecosystem, members of the telecom community must now ensure that they are optimizing their fraud prevention solutions for both messaging and voice origination and termination.

In this podcast, Catalin Badea, Senior Director of Product Management at netnumber Global Data Services, outlines an innovative solution that can help providers meet these challenges - NumeriCheck, the company’s comprehensive number verification and validation solution. NumeriCheck leverages real-time phone number intelligence data to reliably and accurately validate phone numbers to screen for potential fraud and help providers meet stringent new regulatory policies to mitigate the most sophisticated of fraud schemes.

More netnumber news

Visit https://netnumber.com/

Earlier this month, Peerless Network, an Infobip company, began offering Talkdesk CX Cloud, Genesys AppFoundry, and BYOC (Bring Your Own Carrier) to enterprises across the U.S. With Peerless’ SIP Trunking services, customers can enjoy the benefits of a cloud-native contact center solution. These benefits include flexibility, cost effectiveness, including helping to preserve PBX investments as cloud transition occurs and control, allowing migration to occur at your one place. In this podcast, Jim Brewer, EVP of Products and Technology walks us through these recent announcements. The Peerless BYOC solution combines SIP Trunking and direct access to their fully IP-based network resulting in more efficient and reliable communications along with significant cost savings.

Visit Peerless Network www.peerlessnetwork.com and Infobip.

Airtame is a leading all-in-one platform for screens in business and education, challenging the norms in the AV industry with a hardware-enabled SaaS platform.

“It should be about the meeting, or about the class,” says Jonas Gyalokay, Co-Founder & Board Member of Airtame. In this podcast, we are introduced to and learn about Airtame, a leading all-in-one platform for screens in business and education, challenging the norms in the AV industry with a hardware-enabled SaaS platform. “It should be super easy for any user to come into a room and present their screen within seconds.” Airtame enables users to present to any screen, in any space, from any device with support for all major computer and mobile operating systems. With Airtame, one can start both Teams and Zoom calls with just a click. And it provides powerful wireless digital signage.

With a focus on empowering people to collaborate in new ways, Airtame makes meeting rooms more inclusive, and classrooms and common spaces more dynamic through intuitive hybrid conferencing, screen sharing, and digital signage. Airtame is used by more than 10,000 organizations worldwide to make over 110,000 rooms and spaces more engaging and is trusted by people to facilitate over 1.5 million meetings and classes each month. Founded in 2013, Airtame has grown to a company of over 80 people with offices in New York, Copenhagen, and Budapest.

1 in 5 days of work are lost

“User expectations have just accelerated,” says John Ruthven, CEO of IR. “We just expect it to work. I expect that I can just jump on a conference call with a hundred of my colleagues, and we’ll have a great experience.” In this podcast, we discuss the expectations gap and the productivity gap that flows from those expectations, and the reality of how routine business events unfold, in a way that does not match up. The fumbling around adds up. The minutes lost while people struggle to get audio, video, and other things to work and work together, adds up to a whopping productivity loss of one in five days. In our discussion, we also learn that this also means worker dissatisfaction, and the knock-on impact of flat customer experiences. IR also helps companies with getting paid. Frustrated customers who struggle, with the offered technology, to make a payment, can also become a customer who’s not satisfied generally. Ruthven discusses how IR is taking on these challenges and offering working solutions.

Visit www.ir.com

Channel partners, MSPs and other companies looking for growth and opportunity at this week’s Channel Partners will find Viirtue offering a new approach that will enable MSPs to leverage Viirtue’s Viibe in a new way. Viibe is Viirtue’s streamlined quote-to-cash software automates the quote to cash process ultimately scaling a business by eliminating hours of administrative work while providing best-in-class user experiences to a company’s clients.

In this podcast, we meet Eric Brooker, Chief Revenue and Chief Marketing Officer of Viirtue. Eric discusses his new work and leadership at Viirtue, and how the company’s momentum is a major story for the MSPs, and others looking to build revenue. Eric drills down on the Viirtue quote to cash tool, the new Viirtue marketplace, and Viirtue’s onboarding experience. We learn that, in a market now defined by hesitancy, Viirtue has just received $10.8 million, a sign that investors see Viirtue as a company that’s creating new ways for MSPs to grow.

Visit viirtue.com

Visit Booth 1807 @Channel Partners 2023 (Special Cruise Drawing)

Sangoma Suite

“They don’t want to buy five separate things,” says Jim Machi, Chief Product and Marketing Officer at Sangoma. This week, Sangoma rolled out its Sangoma Suite, which combines Sangoma’s industry-leading UCaaS solutions, collaboration, video meetings and integrations into a comprehensive platform while providing deep discounts for bundling Sangoma’s contact center, phones, SD-WAN, and cloud security solutions. According to Machi, the bundling makes it simple and less complex for Sangoma’s SMB customers and for Sangoma’s channel partners, who sell to those same SMBs. In this podcast, Machi tells us about the suite and how Sangoma is delivering enterprise grade UCaaS to smaller organizations.

Visit www.sangoma.com

As contact centers become more digital and virtual, artificial intelligence (AI) is playing a larger role in workforce management (WFM), transforming how businesses interact with customers and manage their operations. The transformation goes beyond implementing AI-powered tools; it encompasses a broader shift in organizational culture, processes, and mindset.

According to Michelle Randall, Chief Marketing Officer of Playvox (www.playvox.com), an AI-centric WFM enables more flexibility and personalization, which helps foster loyalty and enhance brand reputation. In this podcast we learn about how AI can be used to make the work experience of the agent, to improve productivity and to improve customer experiences.

Visit www.playvox.com

The edge capabilities of Zenoh allows them to take advantage of IoT, edge computing and mobility

@Don Witt, The Channel Daily News

The result of their distributed architecture was recently enhanced with their first 5G implementation. The edge capabilities of Zenoh allows them to take advantage of IoT, edge computing and mobility.

Angelo Corsaro, CEO/CTO of ZettaScale explains to Don Witt of the Channel Daily News, a TR publication, ZettaScale is now enabling drones to have robot formation or to swarm using peer to peer communications over a mesh network. The low latency and local data storage make a huge difference especially in robotics. ZettaScale has a growing automotive following as well.

In addition to the edge distribution characteristics, ZettaScale uses Rust programming language providing faster memory access and enhanced memory security.

Listen in and learn how ZettaScale uses the Zenoh operating system to enable architects and entrepreneurs alike to take advantage of the 5G edge for IoT, Mobility and edge computing.

ZettaScale’s mission is to bring to every connected human and machine the unconstrained freedom to communicate, compute and store — anywhere, at any scale, efficiently and securely. The company develops open-source communication middleware that underpins next-generation robotics, transportation, and mission critical applications. As devices in the physical world become connected, instrumented, and interdependent, ZettaScale enables device creators to easily achieve robust, secure, and scalable communication.

ZettaScale was spun out from ADLINK Technology Inc. in 2022, with a strategic investment from TTTech Auto. ZettaScale has offices in the U.K., France and The Netherlands.

For more information, go to: https://www.zettascale.tech/ or https://www.zenoh.io