It is becoming clearer with time, technology is suffering from the internet’s age. New devices and concepts are continually stressing the current architecture.

To its credit, ZettaScale while developing within the internet constraints, they have been able to create a distributed architecture with the goal of being environmentally friendly. With the Zenoh protocol, they have effectively made the edge a location for local data storage. In the process, they have provided for:

Data storage reduction

Energy savings

Angelo Corsaro, CEO/CTO of ZettaScale explains to Don Witt of the Channel Daily News, a TR publication, how they mathematically use time and volume of data to establish their architecture on the fly. Instead of connecting directly to the centrally located database, they provide the results locally creating a Distributed Query Network which reduces energy consumption and latency. While the results may not be significant initially, over time the affects are very significant.

The Cloud-to-Device Continuum Platform: A Cloud-to-Device PaaS that can run on any combination of public and private infrastructure spanning from a datacenter to a micro-controller. It supports completely decentralized communication, geo-distributed storages and queries, as well as geo-distributed computations.

Zenoh supports communication over any topology. You can leverage peer-to-peer when possible, routed communication to scale across the Internet, and client broker to integrate extremely constrained devices.

For more information, go to: https://www.zettascale.tech/ or https://zenoh.io/community/

API attacks are on the rise and Noname Security is now there to help eliminate API problems and vulnerabilities. Michele Shear, Director of Channels and Filip Verloy, Field CTO speak with Don Witt of The Channel Daily News to discuss their technology and their commitment to the channel.

Filip Verloy

First, Filip provides a solid overview of the company’s technology and then Michele discusses their channel-led channel-first company philosophy. Noname Security woks with their partners to both educate and enable them to show the Noname strategic value to their current and prospective customers.

Listen in to Michele and Filip as they discuss the many features of the technology and then provide insight into how those features will enable companies to stay ahead of the API attackers.

About: Noname data classification capabilities provide visibility into the types of data that traverse your APIs. Quickly identify how many APIs can access credit card data, phone numbers, SSNs, and other sensitive data. Research from IBM X-Force indicates that two-thirds of API security incidents are due to misconfigured APIs. By gaining a complete view of your APIs, infrastructure, and vulnerabilities, you can act first and stay ahead of attackers. API inventory is more than just the number. Gain visibility into which gateway the API passes through, when the API was last updated, the data type being accessed, and the number of users accessing the API.

For more information, go to: https://nonamesecurity.com/  or call  1-312-375-4716

Understanding the importance of the Campaign Registry, 10dlc regulation compliance

“SMS is the most important form of communication mankind has ever known,” says Tommy Sheahan, CEO & Co-Founder of Red Oxygen. According to Sheahan, texting is the first form of communication to have ever made it possible to send a single message to over seven billion individual phones serving seven billion individuals, and to have it seen within fifteen minutes. Even previous forms of mass communication, such as radio and television, can’t match that level of mass deliver to billions of individuals. Sheahan, who has been a leader, innovator and founding business owner in the SMS field for twenty years, takes us back to the dawn of texting, how texting became standardized and how texting became the crown jewel of communication, essentially nudging aside voice and other forms of communication.

Red Oxygen is the MSP uniquely suited to handle billing and compliance along with providing excellent SMS service. We learn about the campaign registry and about the way Red Oxygen helps customers get 10dlc compliance. Sheahan discusses a set of services Red Oxygen offers, while pointing out how even the smallest businesses are at once empowered by SMS but are vulnerable to no knowing how to navigate the SMS regulatory landscape where steep fines and other severe sanctions, can occur. “Your traffic can get blocked by the carrier,” Sheahan caution noting, fees and fines can escalate. “You need a plan of action.”

Visit https://redoxygen.com/

Live from NAB Chris Lennon or Ross Video and Prosenjit Sen of Quark.ai discuss how Generative AI is likely to impact the media technology space. “I think it’s hard to overstate the importance of AI,” says Lennon, describing the moment as an inflection point and the times filled with opportunity. Lennon sees enormous upside with the revolution with improved accuracy and information. In this podcast Sen and Lennon discuss the value of generative AI for broadcasting, and other industries. Critically, Sen discusses the problem of the Generative AI GAP and a very important approach to making sure that this gap is closed. “Garbage in, garbage out,” Sen reminds listeners. It’s all about the shortlist. You need a pre-built system, no custom training.

Quark.ai is an autonomous support platform that solves this problem with automation. It connects the customer issues with the solution, fast. With Quark.ai, technical support, field support or sales support professionals eliminate hours of searching and reading documents, and instead can deliver immediate answers. Leveraging the latest Deep Learning, NLP and Computer Vision technologies, Quark.ai interprets the customers issues/questions to provide real-time answers, dramatically shrinking the time-to-resolution gap, and ensuring customer delight.

Visit www.quark.ai

“It just makes your resources more productive,” says Steve Runyon, Vice President of Sales at TeamCentral. In this podcast, Runyon discusses how data can be synchronized with an iPaaS solution and how this saves money, creates efficiencies, and even helps facilitate dynamic changes in places such as the telco and retail spaces. Runyon walks us through how iPaaS automates ticketing, eliminates human error, slims down time and resources dedicates to error prone older methods of data management. We learn about improved operational efficiency and improved accuracy. “With iPaaS you can achieve those goals rather seamlessly,” adds Runyon noting how iPaaS creates operational efficiency for the service providers. Runyon noted that iPaaS solves many challenges the SPs, in a sense, have learned to live with, but may not know that there’s an alternative that saves money and frees up resources for other uses.

Visit www.teamcentral.ai

$8 fee per phone might be redundant for some users, now can be saved

“We marry both those worlds,” says Eric Hernaez, CEO of TeamMate Technology. Whether it is a PBX, UCaaS or CCaaS, TeamMate allows Service Providers and enterprises to integrate the PBX that they are already using with Teams, which the organization is likely already using for collaboration. In this podcast, Hernaez outlines an imminent announcement where TeamMate customers will be able to save on an $8 per phone fee, paid to Microsoft, where the existing phone service or system is already delivering a set of services. Usman Zahoor, VP Business Development at TeamMate, PBX, SMS and SIP Connector for Teams discusses how this, and the larger story of their integrating technology, is a great on-ramp for channel partners to win with Microsoft Teams. The company offers a free trail online where partners and enterprises can check out the technology in real time, and to begin a conversation about next steps. The company offers a partner program and a fast onboarding to selling process.

Visit www.teammatetechnology.com

DTEN was a major focus for many attendees of this year’s Enterprise Connect 2023. The company sells a family of all-in-one video conference solutions. On its own, that offering would be more central than ever to enterprise needs, as organizations continue to invest in hybrid workforce models. In this podcast, Nia Celestin, Head of Marketing, discusses how the company’s AI-powered All-In-One DTEN D7X is on the cusp of certification. According to Celestin, this is a big story for both enterprises and their channel partner vendors. DTEN is often used with Zoom. Microsoft Teams is becoming ubiquitous in the enterprise world, so integration with Teams is a very big story. Advanced audio, easy deployment, easy to use and with touch technology, enabling white boarding and document annotation, are a part of the story. We also learn about a desktop solution, for Teams users, under development. We also learn about new products that address challenges people have had with things such as camera angle, for video conferencing.

Learn more news https://telecomreseller.com/?s=dten

Partners https://www.dten.com/partners/

Learn more https://www.dten.com/

“Alianza has basically removed all the complexity of enabling our service providers to deliver PSTN and PBX capabilities into Teams,” says Dag Peak, Chief Product Officer for Alianza. In this podcast, Dag discusses how the Alianza approach is different and the critical role of automation within the Alianza process. Alianza solves a lot of issues, provides functionality, and gives SPs an accelerated time to revenue with Teams customers. We also hear the case when the Alianza approach is better than simply buying a plan from Microsoft.

Visit www.alianza.com

Part 1 of 8: What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support?

Everyone is talking abut AI and AI GPT. In this podcast series, we will be breaking down eight big questions.

What is GPT (Generative Pre-trained Transformers)?

What is the difference between ChatGPT vs GPT API?

The Knowledge Gap with Generative AI that enterprises need to know (include How GPT works)

Are the answers generated by your GPT application traceable?

How to achieve 95% accuracy with Generative AI answers?

Is your enterprise data secure with GPT?

Does Generative AI work for non-English languages?

Is ChatGPT a viable solution for enterprises?

In this podcast, Prosenjit Sen, Co-founder & CEO, Quark.ai discusses: What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support? Prodenjit defines GPT, defines ChatGPT and then answers the big application question: can this really be applied by any enterprise easily to derive business value?

Read our TR blog article on AI

Visit www.Quark.ai

“Nearly nobody will answer a call from an “unknown caller”,” says Michael Coleman SVP, Enterprise Sales and Channel Chief, First Orion. Abusive use of cell phones by bad actors has drastically reduced the effectiveness of making outbound calls to customer cell phones. Large organizations with multiple outbound numbers, get stuck with “called unknown”, undermining large investments in contact centers, and much smaller but just as critical outbound calls from repair, delivery, and other typical outreach calls. In this podcast, Coleman discusses branded communication, including their Inform, Engage and other services, plus the technologies that enable them. The results enable a company to clearly identify itself to cell phone users, avoiding the cost and consequences of missed calls.

Visit www.firstorion.com