“Trust is going to be one of the biggest differentiators in the AI and Gen AI landscape.” — Frances Karamouzis, Gartner Distinguished VP Analyst

Episode highlights: 

• Why AI ROI largely depends on trust (3:00)
• How CIOs should factor trust in ROI discussions (6:07)
• 2 specific measures to reinforce trust in AI systems (8:42)
• The critical relationship between trust and control (14:08)
• How to build trust with employees so that they will embrace AI (16:53)
• The top mistake CIOs make when implementing AI (22:25)

Fran Karamouzis is a Distinguished VP Analyst in Gartner's Research and Advisory Group, focusing on AI, hyperautomation and intelligent automation. Fran is focused on research that addresses strategy, value creation, use cases, business cases and disruptive trends. Fran has appeared and/or contributed to reports showcased on 60 Minutes, CNN, CNBC, PBS, Business Week, Forbes and the Council for Foreign Relations. Fran earned a bachelor's degree in International Business and Accounting from New York University. She also completed her M.B.A. in Finance at New York University.