Positive work relationships, as Amy emphasizes, are not only nice to have but also crucial for performance, creativity and well-being. By prioritizing empathy and upfront communication, Gallo’s principles for managing tough conversations and engaging with difficult colleagues can help everyone create more generative, amiable professional communities.

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We all have coworkers that are harder to get along with than others. While there’s no way to prevent having crappy cubicle mates, there are strategies you can use to deal with them more effectively and make everyone’s life easier.

Harvard Business Review editor Amy Gallo breaks down the eight archetypes of annoying coworkers and shares her strategies for dealing with the three toughest types.

0:00 Intro

0:35 Meet Amy Gallo

1:18 The 8 archetypes for difficult colleagues

2:04 The Passive Aggressive Peer

3:08 The Insecure Boss

3:53 The Tormentor

---------------------10:23-26