The Agency Hour

By Agency MavericksBusiness Entrepreneurship Marketing Management

The Agency Hour episodes

April 17 Stop Chasing Clients: Build a Trust Engine That Attracts Premium Agency Work
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If your pipeline feels inconsistent right now, you’re not alone.
Referrals aren’t as reliable as they used to be. Cold outreach feels like shouting into the void. And even when you do get a response, you’re stuck competing on price.
Here’s the uncomfortable truth:
The era of cheap outbound is over.
In fact, recent insights suggest it can take thousands of cold emails to generate a single lead. And even then, prospects will Google you… and choose the agency that shows up with authority.
So the question becomes:
Are you building visibility… or are you invisible?
If you want the full step-by-step plan to implement this inside your agency, follow Agency Mavericks on Instagram and DM the word “TRUST.”
Because the agencies that win next… won’t be the loudest.
They’ll be the most trusted.
Handy Links:Agency Mavericks Instagram - https://www.instagram.com/agencymavericks E2M Solutions - https://www.e2msolutions.com/agency-mavericksHighLevel - https://gohighlevel.com/troy-dean
18 min
April 02 How to Use UTM Parameters for Effective Marketing Tracking
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In the world of digital marketing, understanding where your traffic comes from is crucial. Yet, many marketers struggle to identify which campaigns are truly effective. This will guide you through the use of UTM parameters, a powerful tool for tracking the success of your marketing efforts. By the end, you’ll know how to implement UTM parameters to gain insights into your campaigns and improve your marketing strategies.
What Are UTM Parameters and Why Do They Matter?
UTM parameters, or Urchin Tracking Module parameters, are snippets of text that you can add to the end of a URL to track the performance of campaigns across different traffic sources. They help you understand where your visitors are coming from and how they interact with your content. This is essential for optimizing marketing efforts and ensuring your budget is spent effectively.
Why Tracking Matters
Many marketers face the challenge of not knowing which advertising dollars are working. A staggering 33% of marketers cannot determine the effectiveness of their campaigns, according to a HubSpot report. This uncertainty can lead to wasted resources and missed opportunities.
Key Takeaways
- UTM parameters are essential for tracking the effectiveness of your marketing campaigns.
- Understanding the five key components helps you gain insights into your traffic sources and campaign performance.
- Utilizing tools like utm-builder.net can simplify the process of creating UTM links.
Conclusion
Tracking your marketing efforts is crucial for optimizing your strategies and ensuring that your resources are being used effectively. By implementing UTM parameters, you can gain valuable insights into your campaigns and improve your overall marketing success.
Work with us.
If you’d like to work with us to scale your agency, without becoming the bottleneck, book a call to chat with our team and we’ll help you get it done.
Handy Links: E2M Solutions - https://www.e2msolutions.com/agency-mavericks
UTM Builder - https://utmbuilder.net
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
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25 min
March 19 Why 2026 is the Best Time to Run a Digital Agency with René Spijker
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In this episode, Troy Dean sits down with René Spijker, a veteran agency owner from the Netherlands who has successfully navigated over 30 years of technological disruption. From the early days of desktop publishing to the current AI revolution, René shares his journey of adaptation and why he believes now is the most exciting time to run an agency. You will learn how to shift your focus from low-value production tasks to high-value strategy, effectively "training" AI tools to act as productive interns, and why the human element remains the most critical part of the client relationship. We also dive deep into "vibe coding," the future of WordPress, and how to confidently serve mid-market clients. What You'll learn: Technology changes, but the need for client strategy remains constant. Treat AI tools like new interns: invest time in training them for consistent quality output. The most valuable role in the ecosystem is sitting between the client and the technology. Don't just sell deliverables; sell paid discovery and planning upfront to secure better clients. "Vibe coding" with AI allows agencies to prototype and build faster than traditional methods. Avoiding burnout requires intentional downtime and hobbies outside of the digital space. If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you.To find out about working together, 1. Follow us on instagram (https://www.instagram.com/agencymavericks) 2. Send me the message MAVERICK, and I’ll send you all the details Handy Links: E2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin
52 min
March 12 Building a Category of One with Taylor McMaster
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It is the start of a new era for Agency Mavericks in 2026! In this season opener, Troy Dean sits down with Taylor McMaster, founder of DOT & Company. Taylor shares her incredible journey from a frustrated agency owner to creating a "category of one" by specializing in fractional account management. We also dive deep into the recent breaking news: DOT & Company has been acquired by E2M Solutions.
In this episode, you will learn the critical difference between a struggling generalist agency and a scalable specialist. Taylor reveals the math behind successful account management (hint: 80 clients is too many), how to maintain premium service standards, and why her due diligence process during the acquisition was actually a breeze. Plus, we discuss how AI is shaping the future of client services and why playing the long game is your biggest competitive advantage.
In this episode you'll discover:
✅ How to position your agency as a 'Category of One' to eliminate competition and command premium pricing✅ Leverage fractional account management to remove yourself from daily operations without the risk of full-time hiring✅ Identify the critical client-to-manager ratios that prevent employee burnout and ensure high-level service✅ Streamline agency efficiency by adopting proven SOPs and frameworks used by specialized industry leaders✅ Navigate the acquisition process with insights on due diligence, valuation, and successful team integration✅ Capitalize on the AI revolution by positioning your agency as the essential bridge between new technology and client outcomes✅ Adopt a long-game entrepreneurial mindset to build a business that is inherently scalable and attractive to buyers
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links: DOT & Co - https://www.dotandcompany.co/Piixel Studios - https://www.piixel.ca/studioE2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin
48 min
December 18, 2025 How AI is Disrupting Digital Agencies (And What To Do) with Brent Weaver
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Welcome back to The Agency Hour, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities.
In this final episode of 2025, Troy Dean sits down with Brent Weaver, CEO of E2M and founder of Ugurus, for an in-depth conversation about the future of agencies in an AI-disrupted world. Brent shares his incredible journey to India where he met with E2M's 300+ team members, and both hosts dive deep into why traditional agency models are being challenged and what you need to do to survive and thrive in 2026.
If you're wondering how to position your agency in the age of AI, why selling strategy first is non-negotiable, and how to avoid becoming just another commodity in a race to the bottom, this episode is essential listening. Troy and Brent get brutally honest about the disruption happening right now and reveal the one seat in the ecosystem that will remain valuable no matter how advanced AI becomes.
What You'll Learn
Why Personal Brands Built the Early Coaching Empires – How Troy and Brent accidentally built coaching businesses while running agencies.
The Gratitude Wall vs. The Claw Hands – Why helping agencies felt more rewarding than serving grumpy clients.
The Production Value Trap – When investing in better cameras and sets actually hurt revenue (and when it helps).
Meeting 300+ Team Members in India – Brent's incredible journey leading a massive team across cultures and continents.
The Fork in the Road for Agencies – Why HubSpot and Klaviyo agencies are disappearing overnight.
Why AI Won't Replace You (If You Do This One Thing) – The most valuable seat between the client and the technology.
Be the Journalist, Not the Genius – How to sell strategy when you don't think you're a strategist.
The Vibe Coding Revolution – What you can build in hours that used to take weeks, and why you still need humans.
Stop Trying to Become an "AI Agency" – Why this is a race to the bottom and what to do instead.
The 2026 Agency Survival Plan – Get paid to pitch, close with strategy, deliver with AI, and scale your profit.
The robots are coming for everything you can do with a keyboard and mouse. But they can't sit with a client, ask the right questions, understand their real problems, and design a plan to solve them. That's your job. That's where the value is. That's what will keep you in business.
Get paid to pitch. Close with strategy. Deliver with AI. Scale your profit.
2026 is the year you become indispensable - or irrelevant. Choose wisely.
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links: E2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
59 min
November 13, 2025 Why "Good Enough" Is Never Good Enough with Simon Mauger
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Welcome back to The Agency Hour, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities.
In this episode, Troy Dean sits down with Simon Major, CEO of Practice Edge, for his third appearance on the podcast. As one of the most successful agencies in the Mavericks Club, Simon shares his journey from chiropractor to digital agency owner and the valuable lessons he's learned over his 15+ years in business.
They dive deep into the timeless fundamentals of agency success, explore how AI is reshaping the industry landscape, and unpack the critical mindset shifts needed to build a profitable, sustainable agency. Whether you're just starting out or running a 7-figure operation, this conversation delivers actionable insights on team management, capacity planning, and maintaining excellence in your service delivery.
What You'll Learn
Why One-Time Projects Keep You Stuck – The hidden danger of unpredictable revenue
Why Retainers Aren't the Best Solution – Stop trading time for money and sell outcomes instead
How to Package & Price Recurring Revenue Services – Three proven models that work for any agency
The No-Brainer Pitch for Recurring Clients – A simple way to make your offer an easy yes
How to Transition Existing Clients Into Recurring Plans – Turn past clients into long-term revenue
The Secret to Selling Without Resistance – A risk-reversal strategy that eliminates hesitation
How to Scale Without Overworking – Automate, delegate, and systemize for profitable growth
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links: Practice Edge - https://www.practiceedge.com.auE2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
YouTube |
48 min
October 16, 2025 How AI Solves the Agency Capacity Problem with Simon Chin
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Welcome back to The Agency Hour, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities.
In this episode, Troy Dean sits down with Simon Chin, CEO of Flowstate Agency, for an eye-opening discussion about how AI is revolutionizing agency operations. They explore how Simon's team built a custom AI platform that integrates project management tools, analytics, and client performance data into one powerful system. Learn how this innovation has eliminated 150+ hours of weekly administrative work, allowed for more proactive client management, and freed up customer success managers to focus on strategy rather than spreadsheets.
If you're struggling with scattered data across multiple platforms or spending too much time manually updating client reports, this conversation reveals a smarter approach to managing client relationships in the AI era.
What You'll Learn
Why Scattered Client Data Costs You Money – The hidden time drain of managing information across multiple platforms
How AI Can Eliminate 150+ Hours of Weekly Admin Work – Turn manual reporting into automated insights
Why Your Project Management Tool Isn't Enough – The critical limitations of Asana, ClickUp, and other PM systems
Creating a Unified Client Health Score – How to blend project progress and performance metrics for better client management
Proactive vs. Reactive Client Management – Spot issues before clients do and become a more strategic partner
Training AI to Think Like Your Best Team Members – Replicate expertise without replacing humans
How to Free Your Team for Strategic Work – Shift from data compilation to creative problem-solving
The Right Way to Approach AI Implementation – Start with the problem, not the technology
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links: Flowstate Agency - https://www.flowstate.agency/E2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
YouTube | Facebook | FB Group | Instagram |
35 min
October 03, 2025 How to Stay Relevant in an AI-Driven World with Ray Milidoni
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Welcome back to The Agency Hour, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities.
In this episode, Troy Dean sits down with digital strategist Ray Milidoni as they discuss powerful insights on finding clarity amid the chaos of our rapidly evolving digital landscape.
Discover why:
Strategy has become more valuable than tactics in today's AI-driven world
Meaningful human connections will be our most valuable asset moving forward
Critical thinking and creativity are becoming the essential skills for agency owners
Community sufficiency might replace self-sufficiency as our new goal
Ray explores how the "flattening" of the marketplace is transforming industries, while offering a refreshingly honest perspective on what truly matters as we navigate this technological revolution. He shares his concept of the "Bread Lady Project" - finding your community of specialists rather than trying to do everything alone.
Whether you're feeling excited or terrified about AI's impact on your business, this conversation provides valuable perspective on finding meaning in a world where technology is rapidly replacing traditional work.
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links: SGD - https://sgd.com.au/E2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin
51 min
September 12, 2025 How AI is Reshaping Website Development with Akshat Choudhary (WP Remote)
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Welcome back to The Agency Hour, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities.
In this episode, Troy Dean sits down with Akshat Chowdhury, owner of WP Remote, to explore the evolving landscape of digital agencies, WordPress management, and AI integration. They unpack powerful insights from both the WordPress community and the broader SaaS ecosystem, revealing how agencies can position themselves for sustainable growth in an increasingly complex technological environment. The conversation bridges the gap between WordPress solutions and enterprise platforms like HubSpot, offering a unique perspective on where the industry is heading.
If you're looking to understand how to leverage technology trends to create more value for your clients while building a more sustainable agency model, this episode delivers essential strategies and thought-provoking insights.
Key Takeaways
Why One-Time Projects Keep You Stuck – The hidden danger of unpredictable revenue and how to break free from the project cycle
Why Retainers Aren't the Best Solution – Stop trading time for money and sell outcomes instead
How to Package & Price Recurring Revenue Services – Three proven models that work for any agency
The No-Brainer Pitch for Recurring Clients – A simple way to make your offer an easy yes
How to Transition Existing Clients Into Recurring Plans – Turn past clients into long-term revenue
The Secret to Selling Without Resistance – A risk-reversal strategy that eliminates hesitation
How to Scale Without Overworking – Automate, delegate, and systemize for profitable growth
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links: E2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
YouTube | Facebook | FB Group |
46 min
August 29, 2025 Why Client Relationships Trump Performance with Josh Moore
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Welcome back to The Agency Hour, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities.
In this episode, Troy Dean sits down with Josh Moore, CEO of Duo Plus, a thriving New Zealand-based ads and SEO agency. Josh shares his remarkable journey from freelancer with offshore contractors to leading a team of 14 people in a newly expanded office space. They dive deep into the leadership principles that transformed Josh's role from hands-on practitioner to strategic leader, exploring how accountability systems, automated reporting, and intentional relationship building have fueled Duo Plus's growth over the past decade.
What You'll Learn:
Why One-Time Projects Keep You Stuck – The hidden danger of unpredictable revenue.
Why Retainers Aren't the Best Solution – Stop trading time for money and sell outcomes instead.
How to Package & Price Recurring Revenue Services – Three proven models that work for any agency.
The No-Brainer Pitch for Recurring Clients – A simple way to make your offer an easy yes.
How to Transition Existing Clients Into Recurring Plans – Turn past clients into long-term revenue.
The Secret to Selling Without Resistance – A risk-reversal strategy that eliminates hesitation.
How to Scale Without Overworking – Automate, delegate, and systemize for profitable growth.
If you’re ready to scale your agency and reclaim your time, join our new community for just $1. Every week, Troy goes live with actionable strategies to help you build a business that works - for you
Handy Links:
Duo Plus - https://www.duoplus.nz/E2M Solutions - https://www.e2msolutions.com/agency-mavericksWP Remote - https://wpremote.com
Get a Personalised Game Plan to Grow Your AgencyTake this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com
Follow us on the socials:
YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin
45 min

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The Agency Hour is for digital agency owners like you who want to start, grow and scale their businesses. It’s like hanging out with friends while getting a masterclass in how to tackle the most…