As an insurance agent, do you think you're working the phone the right way? Or do you often times find yourself struggling to keep people on the phone, booking appointments by calling leads, or selling over the phone? In this episode of the Rising Star podcast, I go through Chapter 5 of my book which is all about the basics of working the phone. I'm talking about being assumptive, using hypotheticals, finishing with questions, using the leap of faith trial close, pivoting back into control, and leveraging the take-away. There are a lot of great phone basics that you need to know as an insurance agent. EVERYBODY STRUGGLES with working the phone - but I'm going to show you how to nail it!