The Brad Miller Show - Growing You, Growing Your Business

Go and See for Yourself!

5 ways to Show UP Big in your Business

Go and see for yourself – So that you can Really understand what’s going on.

Genchi Genbutsu – the term comes from Toyota Lean Manufacturing.

The whole idea of Lean Manufacturing – is to maximize profits.

Your business Top Line and the Bottom Line.

Top Line = Revenue growth/New sales

Bottom Line = Net Profit/What is left after all the expenses

How to grow the profits of the business from both sides.

What does lean manufacturing look like in your business?

SOME TIMES ITS JUST DONG THE WRONG THINGS!

Drucker Quote – “there is nothing quite so useless as Doing with great efficiency – something that does not need to be done.”

Go and See for Yourself!

5 ways to Show UP Big in your Business

Genchi Genbutsu – go and see for YOURSELF – WHY???  In order to thoroughly understand the situation.

UNDER Cover BOSS – the TV Show = Genchi Genbutsu.

WHICH ONES DO YOU WANT TO DO BUSINESS WITH?  THIS SUBJECT WILL BE THE TOPIC OF A WHOLE PODCAST.

But – First, you must believe this is true – and that it deserves your time and intention

2. Employees – GO AND SEE FOR YOURSELF TO thoroughly understand your STAFF

DON’T ask about other employees – Snitch.

3. Customers – GO AND SEE FOR YOURSELF TO thoroughly understand your customers

You have this FLOCK – your customers – Your livelihood.  Give careful attention to your herd

KNOW your customer – Go and meet with them FACE TO FACE..

…WHICH LEADS TO THE NEXT….

4. Your PROCESS or Your product.  GO AND SEE FOR YOURSELF TO thoroughly understand what you sell

5. Sales Process.  GO AND SEE FOR YOURSELF TO thoroughly understand HOW TO SELL

Your Business is a Train Wreck – 7 Training Pitfalls that could Derail Your Business

You, Your Business and The Book.

Connecting the dots between your business Conundrums and Biblical Truth.

Sometimes you have the Perfect bible verse that makes your point

Training is Transfer

II Timothy 2:2

“The things you have heard me say, in the presence of many witnesses, entrust to reliable men, who will also be able to teach others.”

2. #2 – Not having a training program.

Elements of a Training Program:

3. #3 – not having a Trainer – a train the trainer program.

4. #4 – not Inspecting what you expect – What you Tolerate You Encourage

5.  #5 – Not using Forms – FORMS ARE KING

CHECKLISTS – the checklist Manifesto

MEMORIZATION

6.  #6 – Not using systems

7.  #7 – Not having documented training manuals.

Your business is broken.  5 Warning signs that you’re business isn’t working. Or isn’t working as well as it could 

THE FIVE WARNING SIGNS THAT YOUR BUSINESS ISN’T WORKING…

1. You are the key employee.

2. Your business is in your head and not documented.

3. You cannot ask almost every customer for a testimonial today 

4. Your don’t have a prospecting system to bring in a steady stream of customers 

5. You have to take on customers you’d rather not

Order is the sign of intelligent design.  We were created by an Intelligent Designer, with the ability to create intelligent design, and hard-wired to love and function best with intelligent design. IF YOU HAVE A BUSINESS, THIS TRUTH WILL ROCK YOUR WORLD.

With an intro like that – you may think this is an episode about intelligent design – that I want to make some grand statement about Creation VS Evolution – that would be a good guess – but wrong

This Episode is about ORDER!   Order in business is a beautiful thing

3 Life Changing Truths about Order

I want to talk about Order – but I want to talk about it in the context of your business…Growing YOU, Growing Your Business.

Order is the Best Way to Grow your business.

“The Systems Manual Blueprints”

I have a new online digital course – it is the culmination of my best practices and best thinking of the last 25 years or learning and implementing A SYSTEMS STRATEGY in my business.

This course is called The Systems Manual Blueprints – and it is about how to create ORDER in your business.

LINK to The Systems Manual Blueprints

https://brad-miller.mykajabi.com/p/systems-manual-blueprints-sp

Again – I am going to dig deep into ORDER, but every bit of what I am talking about is applicable to your business…

3 Life Changing Truths about Order

1. DIS-ORDER IS OUR GREATEST ENEMY –

It is best to do things systematically, since we are only human and Disorder is our greatest enemy.  Hesiod 650 BC

As humans, we naturally like and are drawn to order.  ORDER CREATES TRUST.

Driving to North Carolina – my wife could always tell which Gas Station had the cleanest Restrooms – – –

Broken Windows, Broken Business, Book.

2. ORDER IS THE SIGN OF INTELLIGENT DESIGN

Making the case for Creating a Systems driven business.

Start with the Vision.  What do you want the Customer Experience to look like, feel like – when someone does business with you?

Start with the Vision – – – then create the systems to make that VISION a reality

All Businesses have TASKS to make that happen

A system is a TASK on Steroids.

Systems are the intelligent design of how a task should be done.

WE have a Term in our company:  STO.  Strategic Training Objective

It is not a Task – – – it is an STO

That is the Intelligent Design of your Business.

3. ORDER REQUIRES LAWS

As humans, when there is Disorder, we become fearful and leary.

Hurricane ANDREW…YIKES!

There is no order.

People get fearful when there is no order

I am going to say two words and you fill in the third word

Law And ___________ (Order).

Law and Order go together.

Some people don’t like the word law.  Law is a beautiful thing.  Living in a land with laws is the Very best option.  Without laws it would be despots who rule – with terror and force and violence.

Law and order go together bc that is what creates Order.

The Systems Manual Blueprints – https://brad-miller.mykajabi.com/p/systems-manual-blueprints-sp

When you have a Systems Manuals, Training Manuals – you are saying, THIS is the law of the land, this is how we do things here.

Then you have to mean it!

Becoming Pitch Perfect, or the ideal answer to the question, “What do you do?”

Everyone has heard, “What’s your 30 Second Elevator Pitch?”  So why is it that when someone asks us, “what do you do?” we don’t have a very good answer”

Here’s why…what is common knowledge is not common practice.  Thanks Ray Edwards for that quote.

In this episode, why we do a terrible job answering the question, “what do you do?”

And how to fix that!

Victory Audiobook Chapter 12 – The Narrow Road to a Business that Works

Entering the funnel backwards

“Entrepreneurship is living a few years of your life like most people won’t, so that you can spend the rest of your life like most people can’t”                   – Anonymous

“Small is the gate and narrow the road that leads to life and only a few find it.”

– Jesus of Nazareth

Episode 21  Show Notes

Victory Audiobook Chapter 11 – Making Your Systems Stick

The System for the Systems

“What you tolerate, you encourage.  What you permit, you promote.”

What you tolerate you encourage!  WOW, wow, wow, what a life-changing truth.

This is why most businesses never make it to the level of excellent.  They tolerate mediocrity.

Think about all of the stuff that we tolerate.

Speaking about our businesses and exactly our systems.

Why?  Why do we tolerate someone not following the system we created?

Because of the one thing that most people DREAD.  More than dread, they hate it!

I’m talking about confrontation!

This is how businesses are overrun by the employees.

Leaders LEAD.  And leading includes confrontation.

BUT, no one likes being the bad guy.  Most people like to be liked.  Instead of confronting – they would rather be friends.

This is one of the Very Best REASONS why you should invest your energy in creating Systems Manuals.

LISTEN… this is huge – you don’t have to be the bad guy – The System becomes the BOSS.

The system Confronts.  Because the system is the standard.  If you are not working to the Standard, the High Bar, you quickly know – if you measure your performance by the system.

Check out my newest online course available for purchase now to take you step by step through the process of creating your systems manuals.

The Systems Manual Blueprints

Available at www.MillerMarketingandTraining.com

Show Notes:

11 Rules and Reminders for Designing and Innovating Your Systems

“Your systems are perfectly designed for the results your getting.”  – Edwards Deming

Innovation Innovation Innovation

Innovate or Die!

Small business WINE List!  The whine list of why they don’t or can’t innovate

Wine#1

Yeah but my business is different, everyone’s already come up with all the good ideas.

Wine #2

My business is just an ordinary business.  There’s no Opportunity to innovate.

Wine#3

My customers are different. You just don’t understand my customers – they’re cheap and they’d never go for that

Wine #4

We tried that before and it didn’t work.

Wine#5

And the WORST Wine of all…My employees would never Go For that.

Victory Audiobook Chapter 9 – Your Life and Your Business Vision Becoming Reality:  The Value of Vision Part II

“Write the vision; make it plain on tablets, so he may run who reads it.”  – Habakkuk 2:2

SHOW NOTES:

Vision Part two –

Before I begin to read this second chapter on Vision – I want to emphasize The  importance…No,  NOT just the importance – But the Power of Vision.

By the power of Vision – I mean the power of Imagination.

I believe this is something that we take for granted – We use our imagination every day – all day.

We are so familiar with it – DON’T ASK A FISH WHAT WATER IS LIKE.

DON’T ASK A BIRD WHAT AIR IS LIKE.

It is such a part of us, we are so close to it  – we don’t even know it’s there – AND don’t use it for Good in our lives.

Our imagination is responsible for every good thing that has come into our life!

Everything we want – Begins first with a Thought!

What if we could harness the power of our imagination!

We all have it and use it every day – BUT IT LIKE A POWERFUL HORSE – UNTAMED AND UNBRIDLED.

Most of us use our imagination in a nagative way!   We have this amazing power – but it is running wild – it is called WORRY

WORRY is the negative use of our imagination. The imagination is powerful and influential – both for good and for evil.  For positive outcomes and negative ones

Who hasn’t had to deal with some unpleasant circumstance – a meeting, a co-worker, a difficult client – But you put it off, because in your mind it’s awful and you don’t want to deal.

But then, you finally confront it – and BAM! Its done and it was EASY.  Why why why did I give that thing so much power over me?

Because of the power of your imagination – THE NEGATIVE use of it

Mark Twain – “I’m an old man and I’ve expereinced many difficult trials – most of which have never happened.”

ZIG – “Economists have predicted 17 of the last TWO recessions!”

What does this have to do with VISION?

FOR US – this same Power – When harnessed and tamed – has the potential to change our lives!

VISION is the positive use of your imagination!  It is the ability to SEE with our Eyes Closed!  THINK ON THAT.

Vision is about the future.

When we Say Get a Bigger Vision of your life – it is a preferred Picture or Reality in the Future.

I’D LIKE TO RELATE THIS TO SAME AMAZING TRUTHS FROM THE BIBLE.

I think the Bible is the highest form of Truth – but if you don’t believe that, You will still benefit from this.

You, Your Business and The Book.  Connecting the dots between your business Conundrums and Biblical Truth.

When the word Imagination is used in the Old Testement – the Hebrew word is,   Yetser = conception.

Listen – the imagination is our Spiritual Womb.  It is where we give birth to Vision!

Wow – just WOW.

Recently heard a teaching on this by Andrew Wommack – he said, a lot of people want Big things to come into their lives – but they have never conceived it in their mind.  It is like a woman who wants to have a child but she has never had a physical relationship with a man – she have never conceived anything.

The Power of Vision –

Without a vision…the people perish

How about – the people never give birth to anything because they never concieved it.

“SITTING ON A FIVE GALLON BUCKET” AND THINKING AND IMAGINING THE DECK THAT I WANTED – Andrew

Then he used this verse from II Cor – 4:18 – Paul said, so we fix our eyes not on what is seen, but on what is unseen. For what is seen is temporary – but what is unseen is eternal.

Do you do that?   FIX YOUR EYES ON WHAT IS UNSEEN!

THAT IS DOING THE WORK OF VISION!

THAT IS WORKING ON YOUR BUSINESS!

BUT Not many do that work.  THAT is the INTENTIONAL USE OF YOUR IMAGINATION.

IT IS TAKING THE POWERFUL MAVERICK HORSE – THAT’S RUNNING WILD WITH WORRY AND FEAR AND FALSE IMAGINATIONS – – – –  AND TAMING IT.  PUTTING A BRIDLE ON IT – – – SO THAT YOU CAN STEER IT.

PAUL WAS TALKING ABOUT – NOT LOSING HEART.

You see, if we just Focus and see the troubles before us in the present – we lose heart – WE NEED A CLEAR VISION OF WHAT WE WANT THE FUTURE TO BE

READ:  II COR – 4:16 AND 17

THIS CHAPTER IS I’M GOING TO READ IS – NUTS AND BOLTS PRACTICAL.

IF YOU THINK THE WORK OF VISION IS TOO LOFTY AND NOT WORTH THE TROUBLE – HANG ON.

THIS CHAPTER WILL SHOW YOU STEP BY STEP HOW TO TAKE YOUR BIG VISION WORK – AND CONNECT TO THE DAY TO DAY SYSTEMS – – – OF DELIVERING PREDICTABLE CUSTOMER EXPERIENCE!

Victory Audiobook Chapter 8 – Your Life and Your Business Imagined:  The Value of Vision Part I

Create the Vision of the life you want, then create a business that makes that life reality

“Where there is no vision, the people perish”  Proverbs 29:18

The Value of Vision – What exactly do I mean by that?

FIRST…from personal experience – I know what its like to work with no vision and I know what its like to work with Vision.

Everything is BETTER with Vision!

How to find meaning and money by Doing the WORK OF VISION!

What do I mean by that – The Work of Vision?

Go to Work ON your business.

What does that mean?  Working on your business?

OH… create systems!  Yes it’s that – BUT something else first!

GERMANS saying….”Never go to the second thing first”

The First thing is VISION.

VISION AND SYSTEMS – GO TOGETHER

EFFICIENCY IS DOING THINGS RIGHT – EFFECTIVENESS IS DOING THE RIGHT THINGS!

THEY GO TOGETHER – LISTEN…YOU HAVE TO HAVE BOTH!

“A vision without a task is but a dream.   A task without a vision is drudgery.  A vision and a task are the hope of the world”

Vision work is thinking work

It is THINKING Work – and so most people wont do it.

People will avoid “Thinking Work”  It doesn’t feel particularly productive!  People would rather be Busy Doing – than thinking.

Vision work is Thinking Work – PEOPLE DON’T VALUE THINKING WORK.

VISION WORK:

VISION…IS FINDING THE FEW THINGS – – –

VISION IS GETTING CLARITY!

We are so easily distracted

We live in the age of Shiney Objects and SquirrelS – or as I heard it said – Shiny Squirrels

PHIL KNIGHT – THE CREATOR OF NIKE!

SHOE DOG – “IN the beginners mind there are many possibilities – but in the experts mind – there are few.”  SHUNRU SUZUKI – Zen Mind, Beginners Mind

Cash Follows Clarity – knowing exactly what to say yes to – and what to say NO to

Cash Follows Clarity