Jennifer Moss is an award-winning author, speaker, and radio columnist, reporting on topics related to happiness and workplace well-being. Her articles have appeared in Forbes, the Society of Human Resource Management, Fortune, and Harvard Business Review.

Since March 2020, many of us have been operating in crisis mode; quick pivots, learning new policies, and processes on the fly, working from home while juggling family priorities all under the mental fog of chronic stress. Burnout is real and it has increased significantly since the pandemic struck.

Jennifer’s new book, The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It, attempts to explain burnout and provide the strategies to navigate these challenging times.

In a conversation with Martin Reeves, Chairman of the BCG Henderson Institute, Jennifer explores the causes and implications of burnout, the responsibilities of both the employee and the employer in identifying and preventing burnout, and tangible solutions to combat it — helping leaders to distinguish between good intentions and effective policies.

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About the BCG Henderson Institute

The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.