Princess Castleberry began her career in risk management in financial services, and the biggest risk she sees today is that "leaders are in a capacity crisis." Work experience, education and professional networks are undermined by this lack of capacity driven by emotional triggers, she says, which are in turn compounded by a massive wave of societal, economic and technological change.

Now an instructional design expert and leadership speaker, Castleberry discusses how leaders can understand and manage triggers to enhance their capacity to lead with empathy. Castleberry will also be discussing these and other topics — including how to reduce "conflict waste" — at the ABA Annual Convention next month in Charlotte.