In this episode Nicky discusses what she believes presence is, the difference it makes when you bring you own presence to ta conversation and she also shares a chapter from her new book, talking about what happened and the lessons she learnt.

Not everyone enjoys Christmas and sometimes we have to face challenges which seem exaggerated because of the time of year. In this episode Nicky shares some practical tips on dealing with our own emotions and also why there is conflict between people when deciding how to spend Christmas Day.

In this track Nicky describes a conversation she had with a team member, how it didn't go too well and what she learned. she also shares the stages of change and how to talk to people on a one to one basis.

In this episode Nicky looks at one of the episodes from The Peaky Blinders series here in the UK and how one of the main characters is able to influence his sister into getting what he wants.

In this episode Nicky explores how telling a team member they must do something because the organisation or business demands it can leave the person feeling devalued. When this happens they become less motivated and engaged and you lose their interest and good will. Spending time in the moment listening to them and then working out a solution which is still best for the business or organisation is a win win for everyone.

Every day we can learn from our conversations with others. In this episode Nicky describes a simple encounter with a customer, how the conversation didn't go quite according to plan and what she learnt.

In this episode Nicky discusses why managing expectations with your children helps you to get them to do a task you would like them to do but without the emotional conversation which often goes with it.

In this episode Nicky gives you 5 ways of how to have a conversation with someone in crisis. This episode is specifically for those people in an emotional relationship with someone else and how this can impact on our ability to be rational and how our belief systems can take over the conversation. she also shares her experience of negotiations and what she learnt from each one.

We generally view the world through our own lens and what we believe to be true, when this happens we sometimes don't appreciate the other person is also viewing the world through their lens. This can cause conflict or misunderstandings. Once you are aware of how you view different situations then you can change how you communicate.

It can sometimes be difficult to have a conversation where you are going to tell someone how you feel. We often play the scenario round in our head and build it up. In this episode Nicky shows you how to approach having a a difficult conversation and ways of structuring taking ownership and control.