In this track Nicky speaks to Susie. Susie is 16 and has struggled with her mental health. Susie tried to take her own life and was sectioned under the mental health act when she was 13 years old. Here she tells her story of her experience and how she is now paying it forward working with mental health organisations to help other people who might find themselves in a similar situation. A must listen for those of you with children or if you know of a young person who is struggling with their own mental health at this time.

In this episode Nicky explains how validating how someone is feeling helps to build relationships and creates trust. This can be in a new relationship or with a family member. Sometimes we are quick to give advice or solve the problem for the other person rather than listening to what they are saying and how are they are feeling. Recognising how a person might feel helps them to feel listened to and valued. As human being we all generally like to feel valued at some stage.

In this episode Nicky shares a recent car accident and how her emotional or limbic brain took over and how she managed to interrupt her thought patterns to gain control. She also shows how this can happen when we have arguments or react to something maybe one of our kids or partners have done and how this causes a breakdown in the relationship.

In this track Nicky shares why we talk about people behind their back, what drives us to this and what we can do to think about changing our behaviour.

We've all done it been unkind about someone or moaned about them behind their back, we sometimes seem to thrive on belittling others but why?

Sometimes the smallest change makes the biggest difference.

In this track /nicky discusses how to make a great first impression and gives you four tips. She shares her stories from her negotiation world and being a step parent and makes this relatable to building any sort of relationship from a job interview, first date or becoming a step parent.

In this episode Nicky shares a story where she has been working under stress and how this has impacted the way she listened to her team and also communicated with them.

In this episode you will learn:

How to become more self aware so you recognise what your behaviour is.

What to do if you find yourself caught up in the moment.

What to do next.

In this episode Nicky shares one of her negotiations with a young girl in a tree with a noose round her neck. She talks about the lessons she learnt, what worked and how she uses this experience in communicating with her teenage daughter.

Nicky also share her experiences in lockdown and gives you some tips on how to communicate with family during this challenging time.

For over a decade Nicky had the privilege of being an international hostage and crisis negotiator. During this time she learnt everyone has a story and all of us experience some sort of crisis during our own lives. Each one of our stories has a life lesson someone else can learn from. Today's story is about loss, dealing with grief and how being present and in a moment with another person can help them.

Clare lost her 7 year old daughter suddenly and in this episode she shares her experience and story.

In this episode Nicky share her knowledge of how hostage have survived their time in captivity and what we can learn and use as we experience these challenging times. She also shares stories from her own life and how you can use these to create better relationships as we spend far more time with each other and change our daily routines.

In this track Nicky explains why she believes words are important and then gives three ways of improving and challenging yourself in your own conversation.