In a special episode of Ctrl-Alt-Speech, Ben and Mike discuss (with apologies to Tay-Tay) the three eras of content moderation in the media and what comes next. 

Their conversation builds on Ben’s essay in the soon-to-be-published Trust, Safety, and the Internet We Share Multistakeholder Insights, a new book looking at the evolution of the Trust & Safety industry and how platform policies decisions are made. The pre-print is available online.

Together, they unpack three distinct phases: The Strange Fascination Era (2003–2015), when newsrooms powered platform growth and treated social media as an exciting new frontier; The “We’re Watching You” Era (2016–2020), when investigative reporting exposed online harms and pushed platforms to formalise Trust & Safety; and The Mask Off Era (2021–present), as platforms retreat from working with the media and the commitment to moderation waned.

We’ll be back next week with our regular episode. 

Ctrl-Alt-Speech is a weekly podcast from Techdirt and Everything in Moderation. Send us your feedback at [email protected] and sponsorship enquiries to [email protected]. Thanks for listening.