The COO Roundtable

The COO Roundtable

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The COO Roundtable episodes

  • EP 10 – Highlights
    In the tenth episode of The COO Roundtable, Matt takes some time to reflect on some of the highlights and biggest takeaways from the nine content-packed episodes we’ve produced so far and he even finds time to squeeze in a Princess Bride reference!  By focusing on all the unique perspectives that our guests bring to the table—including a number of COOs and operations professionals, as well as CEOs and service providers—we can see how the COO role is multifaceted and can encapsulate so many different responsibilities depending upon the needs of the firm.  Listen in to learn how a COO can be an instrumental part of an RIA’s C-suite through:
    Applying a keen attention to detail in process documentation
    Attracting and retaining top talent
    Balancing profit and growth
    Leveraging technology to improve the client experience
    Making the firm operate its best through improved workflows
    Delineating tasks among the C-suite and employees
    Making client relationships more sticky
    Preparing the firm for M&A and/or implementing an acquisition
    Listening for the most pressing needs of the firm
    Supporting employees to best support the end client
    We hope you enjoy, share, and subscribe!
    To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
    Sign up here to be notified of new practice management content added to our blog on a regular basis.
    34 min
  • EP 10 – Highlights: Episodes 1 – 9
    In the tenth episode of The COO Roundtable, Matt takes some time to reflect on some of the highlights and biggest takeaways from the nine content-packed episodes we’ve produced so far and he even finds time to squeeze in a Princess Bride reference!  By focusing on all the unique perspectives that our guests bring to the table—including a number of COOs and operations professionals, as well as CEOs and service providers—we can see how the COO role is multifaceted and can encapsulate so many different responsibilities depending upon the needs of the firm.  Listen in to learn how a COO can be an instrumental part of an RIA’s C-suite through:
    Applying a keen attention to detail in process documentation
    Attracting and retaining top talent
    Balancing profit and growth
    Leveraging technology to improve the client experience
    Making the firm operate its best through improved workflows
    Delineating tasks among the C-suite and employees
    Making client relationships more sticky
    Preparing the firm for M&A and/or implementing an acquisition
    Listening for the most pressing needs of the firm
    Supporting employees to best support the end client
    We hope you enjoy, share, and subscribe!
    To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
    Sign up here to be notified of new practice management content added to our blog on a regular basis.
    34 min
  • EP 9 – Susan Dickson & Suzanne Williamson of Private Ocean
    In the ninth episode of The COO Roundtable, Matt welcomed Susan Dickson and Suzanne Williamson, principals of Private Ocean.  Susan is the Chief Operating Officer of the firm, and Suzanne is the Director of Client Services.  Private Ocean, headquartered in San Rafael, CA, manages over $2 billion in client assets with 51 employees and has additional offices in San Francisco and Seattle.  With the goal of highlighting that people come before technology in the COO role, Matt, Susan, and Suzanne sat down to discuss the importance of culture, how that culture can successfully translate to M&A acquisitions, and much more, including:
    The history and tremendous growth Private Ocean has experienced since its founding in 1983
    Susan and Suzanne’s respective backgrounds and how they both have impacted and managed Private Ocean’s growth
    The pros and cons Susan faced coming from outside the industry as COO
    Suzanne’s unique role as Director of Client Services and how she acts as the liaison between various departments throughout the organization
    The importance of culture at Private Ocean and the post-hire personality test they have instituted to help ensure their culture remains intact as they add more employees
    How Susan, as COO, is involved in M&A transactions from the very beginning of negotiations
    Suzanne’s role in integrating their acquisitions’ various client service models under one roof
    We hope you enjoy, share, and subscribe!
    To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
    We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here.
    To purchase Greg Friedman’s (Private Ocean Founder & CEO) book, “The Financial Advisor M&A Guidebook,” click here.
    39 min
  • EP 9 – Susan Dickson & Suzanne Williamson of Private Ocean
    In the ninth episode of The COO Roundtable, Matt welcomed Susan Dickson and Suzanne Williamson, principals of Private Ocean.  Susan is the Chief Operating Officer of the firm, and Suzanne is the Director of Client Services.  Private Ocean, headquartered in San Rafael, CA, manages over $2 billion in client assets with 51 employees and has additional offices in San Francisco and Seattle.  With the goal of highlighting that people come before technology in the COO role, Matt, Susan, and Suzanne sat down to discuss the importance of culture, how that culture can successfully translate to M&A acquisitions, and much more, including:
    The history and tremendous growth Private Ocean has experienced since its founding in 1983
    Susan and Suzanne’s respective backgrounds and how they both have impacted and managed Private Ocean’s growth
    The pros and cons Susan faced coming from outside the industry as COO
    Suzanne’s unique role as Director of Client Services and how she acts as the liaison between various departments throughout the organization
    The importance of culture at Private Ocean and the post-hire personality test they have instituted to help ensure their culture remains intact as they add more employees
    How Susan, as COO, is involved in M&A transactions from the very beginning of negotiations
    Suzanne’s role in integrating their acquisitions’ various client service models under one roof
    We hope you enjoy, share, and subscribe!
    To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
    We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here.
    To purchase Greg Friedman’s (Private Ocean Founder & CEO) book, “The Financial Advisor M&A Guidebook,” click here.
    39 min
  • EP 9 - Susan Dickson & Suzanne Williamson of Private Ocean

    In the ninth episode of The COO Roundtable, Matt welcomed Susan Dickson and Suzanne Williamson, principals of Private Ocean.  Susan is the Chief Operating Officer of the firm, and Suzanne is the Director of Client Services.  Private Ocean, headquartered in San Rafael, CA, manages over $2 billion in client assets with 51 employees and has additional offices in San Francisco and Seattle.  With the goal of highlighting that people come before technology in the COO role, Matt, Susan, and Suzanne sat down to discuss the importance of culture, how that culture can successfully translate to M&A acquisitions, and much more, including:

    • The history and tremendous growth Private Ocean has experienced since its founding in 1983
    • Susan and Suzanne’s respective backgrounds and how they both have impacted and managed Private Ocean’s growth
    • The pros and cons Susan faced coming from outside the industry as COO
    • Suzanne’s unique role as Director of Client Services and how she acts as the liaison between various departments throughout the organization
    • The importance of culture at Private Ocean and the post-hire personality test they have instituted to help ensure their culture remains intact as they add more employees
    • How Susan, as COO, is involved in M&A transactions from the very beginning of negotiations
    • Suzanne’s role in integrating their acquisitions’ various client service models under one roof

      • We hope you enjoy, share, and subscribe! To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here. We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here. To purchase Greg Friedman’s (Private Ocean Founder & CEO) book, “The Financial Advisor M&A Guidebook,” click here.

      39 min
    • EP 8 – David Canter & Scott Slater of Fidelity Clearing & Custody Solutions
      In the eighth episode of The COO Roundtable, Matt sat down with David Canter and Scott Slater of Fidelity Clearing & Custody Solutions.  David is the Executive Vice President and Head of the RIA Segment at Fidelity.  A lawyer by trade, David has been in the industry for 25 years and has been involved in everything from setting up RIAs from a legal and compliance perspective to helping them grow and scale from a practice management standpoint.  Scott is the Vice President of Practice Management and Consulting at Fidelity.  He helps some of the largest firms in the industry work through their M&A strategy and is also host of the Future Ready Through M&A Podcast.  Matt, David, and Scott sit down to discuss their unique perspective into RIAs of various shapes and sizes across the country and much more, including:
      David and Scott’s respective professional backgrounds and how those affect their roles today
      The evolution of the Chief Operating Officer role and how they can help a firm navigate the greater RIA ecosystem
      How Fidelity is working with firms outside of their clearing and custody solutions
      The four areas Fidelity focuses on to help take RIAs to the next level
      Scott’s take on what Buyers and Sellers need to do in order to be successful in the M&A market
      David’s perspective on the profit vs. growth debate
      Their thoughts on why professional management tends to fail at RIAs
      We hope you enjoy, share, and subscribe!
      To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
      We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here.
      Check out Scott’s favorite entrepreneurship book, The E-Myth Revisited, here.
      Check out David’s favorite entrepreneurship podcast, Startup, here.
      Fidelity Clearing & Custody Solutions® provides clearing, custody, or other brokerage services through National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC.
      Fidelity is not affiliated with PFI Advisors.
      46 min
    • EP 8 – David Canter & Scott Slater of Fidelity Clearing & Custody Solutions
      In the eighth episode of The COO Roundtable, Matt sat down with David Canter and Scott Slater of Fidelity Clearing & Custody Solutions.  David is the Executive Vice President and Head of the RIA Segment at Fidelity.  A lawyer by trade, David has been in the industry for 25 years and has been involved in everything from setting up RIAs from a legal and compliance perspective to helping them grow and scale from a practice management standpoint.  Scott is the Vice President of Practice Management and Consulting at Fidelity.  He helps some of the largest firms in the industry work through their M&A strategy and is also host of the Future Ready Through M&A Podcast.  Matt, David, and Scott sit down to discuss their unique perspective into RIAs of various shapes and sizes across the country and much more, including:
      David and Scott’s respective professional backgrounds and how those affect their roles today
      The evolution of the Chief Operating Officer role and how they can help a firm navigate the greater RIA ecosystem
      How Fidelity is working with firms outside of their clearing and custody solutions
      The four areas Fidelity focuses on to help take RIAs to the next level
      Scott’s take on what Buyers and Sellers need to do in order to be successful in the M&A market
      David’s perspective on the profit vs. growth debate
      Their thoughts on why professional management tends to fail at RIAs
      We hope you enjoy, share, and subscribe!
      To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
      We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here.
      Check out Scott’s favorite entrepreneurship book, The E-Myth Revisited, here.
      Check out David’s favorite entrepreneurship podcast, Startup, here.
      Fidelity Clearing & Custody Solutions® provides clearing, custody, or other brokerage services through National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC.
      Fidelity is not affiliated with PFI Advisors.
      46 min
    • EP 8 - David Canter & Scott Slater of Fidelity Clearing & Custody Solutions

      In the eighth episode of The COO Roundtable, Matt sat down with David Canter and Scott Slater of Fidelity Clearing & Custody Solutions.  David is the Executive Vice President and Head of the RIA Segment at Fidelity.  A lawyer by trade, David has been in the industry for 25 years and has been involved in everything from setting up RIAs from a legal and compliance perspective to helping them grow and scale from a practice management standpoint.  Scott is the Vice President of Practice Management and Consulting at Fidelity.  He helps some of the largest firms in the industry work through their M&A strategy and is also host of the Future Ready Through M&A Podcast.  Matt, David, and Scott sit down to discuss their unique perspective into RIAs of various shapes and sizes across the country and much more, including:

      • David and Scott’s respective professional backgrounds and how those affect their roles today
      • The evolution of the Chief Operating Officer role and how they can help a firm navigate the greater RIA ecosystem
      • How Fidelity is working with firms outside of their clearing and custody solutions
      • The four areas Fidelity focuses on to help take RIAs to the next level
      • Scott’s take on what Buyers and Sellers need to do in order to be successful in the M&A market
      • David’s perspective on the profit vs. growth debate
      • Their thoughts on why professional management tends to fail at RIAs

        • We hope you enjoy, share, and subscribe! To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here. We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here. Check out Scott’s favorite entrepreneurship book, The E-Myth Revisited, here. Check out David’s favorite entrepreneurship podcast, Startup, here. Fidelity Clearing & Custody Solutions® provides clearing, custody, or other brokerage services through National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC. Fidelity is not affiliated with PFI Advisors.

        46 min
      • EP 7 – Heather Goodman of True Capital Management & Mark DeLotto of Massey Quick Simon
        In the seventh episode of The COO Roundtable, Matt sat down with Heather Goodman of True Capital Management and Mark DeLotto of Massey Quick Simon.  Heather is the COO, President, and Co-Founder of True Capital and helps the firm manage $1.1 billion in client assets across two offices in San Francisco and Los Angeles with 36 employees.  Mark, Managing Partner, COO, and CCO, helps Massey Quick Simon manage over $4 billion in client assets across six office locations with 55 employees.  Matt, Heather, and Mark sit down to discuss their roles in sustaining their firms’ plethora of family office services and much more, including:
        The history and background of True Capital Management and Massey Quick Simon
        Heather and Mark’s respective professional backgrounds and how they’ve influenced their roles today
        Mark’s dual role of COO and CCO and the overlap he sees between the two
        Heather and True Capital’s internship program and the benefits it has provided the firm
        The unique hiring committee Mark has created at Massey Quick Simon
        How True Capital and Massey Quick Simon truly offer family office services
        Heather’s view on her role as COO in the M&A recruiting process
        A very fitting Jerry Maguire reference!
        We hope you enjoy, share, and subscribe!
        To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
        We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here.
        54 min
      • EP 7 – Heather Goodman of True Capital Management & Mark DeLotto of Massey Quick Simon
        In the seventh episode of The COO Roundtable, Matt sat down with Heather Goodman of True Capital Management and Mark DeLotto of Massey Quick Simon.  Heather is the COO, President, and Co-Founder of True Capital and helps the firm manage $1.1 billion in client assets across two offices in San Francisco and Los Angeles with 36 employees.  Mark, Managing Partner, COO, and CCO, helps Massey Quick Simon manage over $4 billion in client assets across six office locations with 55 employees.  Matt, Heather, and Mark sit down to discuss their roles in sustaining their firms’ plethora of family office services and much more, including:
        The history and background of True Capital Management and Massey Quick Simon
        Heather and Mark’s respective professional backgrounds and how they’ve influenced their roles today
        Mark’s dual role of COO and CCO and the overlap he sees between the two
        Heather and True Capital’s internship program and the benefits it has provided the firm
        The unique hiring committee Mark has created at Massey Quick Simon
        How True Capital and Massey Quick Simon truly offer family office services
        Heather’s view on her role as COO in the M&A recruiting process
        A very fitting Jerry Maguire reference!
        We hope you enjoy, share, and subscribe!
        To subscribe to the podcast on iTunes, click here or to subscribe on Google Play, click here.
        We are increasing the frequency of our own RIA practice management articles – to sign up to be notified of new content, click here.
        54 min

      About The COO Roundtable

      From the publisher's feed

      Join host Matt Sonnen and a panel of COOs, as they share an open discussion about operational and technology best practices for the RIA industry, and shed a light on the tremendously important work…

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