After Hours Episode #49: In our latest episode of After Hours, I had the privilege of speaking with Alex Moore, founder of "Whisker Workshop Grooming", a home-based grooming salon that emphasizes one-on-one personalized service. We discuss the importance of in-person consultations, balancing business and emotions, and continuous learning. Alex shares stories from the field, like calming dogs with Spanish cartoons, and we reflect on the value of empathy in our work. Plus, we touch on the endocannabinoid system, the role of cannabis in our lives, and societal perceptions. You won’t want to miss this heartfelt conversation on how we can all do better for pets and for each other in the grooming community.

Summary

In this episode of The Daily Groomer, I had the pleasure of hosting Chris Hanvey to explore the future of mobile grooming vans and the transition from generators to smart battery systems. We touched on how downtime can impact your bottom line, why proper training is key, and the cool new developments in lithium battery tech. From California's new generator ban to the upcoming release of fully electric sprinter vans, Chris shares insights on the evolving industry and what lies ahead for mobile groomers. Listen in for an exciting conversation on innovation that's shaping the future of our cherished grooming vans!

Timestamps

04:13 Higher upfront cost, cheaper over time system

12:11 Plugin capability is key difference for vans

22:17 Can you plug in overnight for benefits?

29:53 Standard grooming tools, clipper vacuum, and bath system

32:13 Post-Covid manufacturing issues spurred power system upgrades

34:44 What’s the waitlist for the BBE?

Stay connected with our guest speakers! Follow them on their social media @hanveymobilegrooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠The Daily Groomer⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠The Daily Groomer Community⁠!

After Hours Episode #48: In our latest episode of After Hours, I have a heartfelt conversation with the incredible Milena Kon as we explore her journey of growth, innovation, and building confidence. From her transition out of corporate America to becoming a renowned groomer, Milena shares heartfelt anecdotes and hilarious stories. We discuss emotional intelligence, handling life’s challenges, and the importance of doing what makes you happy. Tune in for some real talk, lots of laughs, and Milena’s down-to-earth advice on staying grounded when life gets messy!

Summary

In this episode of The Daily Groomer, I sit down with Paul Ebert, brand president for Aussie Pet Mobile. We dive deep into his long-term vision of scaling from 100 to 7500 locations, reducing van downtime, and the technological advancements making it all possible. Paul shares his confidence in achieving this ambitious goal, bolstered by strong support systems and market insights. We also take a look at the special benefit of a franchise model in terms of attainment of quality and uniformity as they expand. Listen in to find out how Aussie Pet Mobile is going to shake up the pet grooming business!

Timestamps

06:11 Scaling your business starts with hiring top-notch groomers

11:54 Franchises offer support, scalability, and shared growth

15:21 Van support staff are essential for equipment upkeep

18:49 How do you maintain customer satisfaction during rapid expansion

23:41 Debate on franchising's scalability in mobile grooming

27:46 Mobile grooming provides personalized, safe care for pets

Stay connected with our guest speaker! Follow him on social media ⁠Paul Ebert⁠. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

After Hours Episode #47: I open up the mailbag for the month! Answering questions about favorite tools, going live, and music vs. silence in the salon!

Summary

In this episode of The Daily Groomer, I chat with Nazanin Soleimany from Lily's Mobile Grooming. We dive into her innovative approach to transparent pricing, the essence of over-communicating with clients, and the importance of professionalism in mobile grooming. Nazanin shares insights on building trust, developing a strong brand, and empowering staff to handle any situation. Join us as we explore how to balance quality customer service with scalable business practices, ensuring every furry client and their owner feel valued and cared for. Tune in for a masterclass in pet grooming excellence!

Timestamps

03:37 Building Trust and Personal Connections

12:24 How to Prioritize Client Communication in a Busy Grooming Schedule

17:56 Why Setting Expectations Early with Clients Leads to Smoother Grooming Appointments

24:55 The Importance of Clear Upfront Communication on Additional Grooming Fees

31:21 Hiring Gritty and Personable Staff: Streamlining Your Grooming Business with Automation

Stay connected with our guest speakers! Follow them on their social media Lilly's Mobile Grooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠The Daily Groomer⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠The Daily Groomer Community⁠!

After Hours Episode #46: In our latest episode of After Hours, I sit down with Stacey Marie Fetterman to dive into the importance of clear policies and procedures in grooming. We discuss the notorious "Doodlegate" incident, customer education, and the value of effective communication. Stacey shares insights on canine nutrition and building relationships with vets, while we both reflect on the unique challenges of grooming doodles. Join us as we share tips worth trying to improve your grooming practice, along with ways to improve the bond with your clients.

Summary

In this episode of The Daily Groomer, I sit down with veteran business owner Shannon O'Dore of Aussie Mobile Pet Grooming. We go in-depth into the challenges and rewards regarding hiring and training groomers through variable market conditions, offering medical benefits, and advertising-strategies, including Google Ads. Shannon discusses her epiphany to getting a mobile grooming business up and running, how she successfully hires and how she weathered her franchise through the tough economic times. You definitely won't want to miss the wealth of information shared from this seasoned groomer who has prospered for over 15 years!

Timestamps

06:45 Boost your visibility with targeted Google Ads.

18:34 Inquiries for job availability and qualifications process.

25:04 Training for groomers: 410 hours over 2 weeks

33:41 Groomer commission varies by experience and level.

39:31 Quarterly reviews for rookie skill development.

Stay connected with our guest speakers! Follow them on their social media Shannon O’Dore. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠The Daily Groomer⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠The Daily Groomer Community⁠!

Summary

In this episode of The Daily Groomer, I sit down with two incredible women in the grooming industry, Donna Sheehey and Sandy Stow. We dive deep into the importance of treating groomers like partners, creating a "groomers first culture," and the journey of Zoom in Grooming's rapid growth. We also touch on overcoming challenges like the Covid pandemic and supply chain issues, and the benefits of a non-groomer franchise model. Tune in for an inspiring conversation about maintaining enthusiasm, quality service, and building a successful, supportive business landscape.

Timestamps

03:55 Formation of franchise company

12:21 Initial struggles, overcoming shortages, and demonstrating perseverance

25:35 How to ensure quality of non-groomer staff?

31:42 Groomers going the extra mile for pet care

40:30 How Zoom training promotes positivity and effective engagement

Stay connected with our guest speakers! Follow them on their social media Sandy Stow and Donna Sheehey. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠The Daily Groomer⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠The Daily Groomer Community⁠!

After Hours Episode #45: In our latest episode of After Hours, my guest Rebecca Burgard and I dive into everything from zodiac signs and humorous deflection tactics to starting a grooming business and the importance of networking. Get insights on managing boundaries, social media, and cultivating an entrepreneurial mindset. Plus, we share our excitement for the upcoming Groom Expo in Hershey and discuss Rebecca’s commitment to a 75-day water challenge. Whether you're a grooming pro or just curious, this episode offers valuable tips and heartfelt stories. Don’t miss it!