In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it!

0:00 - 13:00 Intro and Chris's Best Customer Service Experience

13:00 - 19:00 Intentionally Creating an Experience

19:00 - 35:26 Systems in the dealership to use for a better experience.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - 

https://bit.ly/Ondemand-Special-offer

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

 Join our Facebook Groups: For Fixed Ops --

http://bit.ly/YTfixedopsgroup

 For Independent Shop Owners --

http://bit.ly/YTRSOSgroup