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The World Health Organization is telling people NOT to go to the dentist! What’s up with that? This week the Dental Practice Fixers discuss this issue, and give advice on how to respond to patients who ask “Is it safe to come to your office?”

Then, for our weekly secret shopper calls – you guessed it – we call some practices to ask if it is safe to come in. The results? Not good. Listen to hear what “The Fixers” have to say about the correct way to respond.

If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at [email protected]. You might be the office that gets it right!

0:14 – Dr. Rich Madow opens up with what the World Health Organization report is telling people.  They are telling people that it is not safe to go to the dentist.  How should you respond as a dental practice?

0:50 – Dr. Madow reminders listeners to save money by using fattmerchant.  Don’t waste money on credit card charges.

2:00 – Rich mentions about a phone call that he received on 08/13/2020 at 7:30 am from his 85 year old mom.  A report from WHO about dental visits.

3:10 – Is this the end of the world and all patients are going to stop visiting your dental office?  Rich gives his answer.

6:30 – Rich asks for your experience, has this affected your dental office?

7:45 – Rule #1 when responding to a question about is it safe to go to the dentist?

8:10 – Does getting into a debate really help?

9:05 – Rich gives a great tip on how to respond when the question is asked about the safety of going to the dentist.

10:10 – Make your case on why your dental office is safe for them as a patient to come see you.

10:20 – Should you send a mass email to all your patients concerning the WHO report?  Rich gives his advice on this idea.

12:10 – Rich talks about his favorite thing on the dental practice fixers podcast.

14:05 – Rich gives his take on this call.  The caller was very shocked by what Rich shared with her.

15:09 – Did this new caller feel safe coming into this office?  Check it out.

17:08 – Rich tells us what his noticed on this call.  Rich does say it is a tough question.  She had to think on her feet.  But…did she make the appointment?

18:04 – Rich gives the caller a grade.  Check out what grade he gives them.

21:30 – Rich got a lot of details from this secret shopper call.  More than expected on a new patient call.  Did anything go right with this call?

21:45 – Rich talks about all the things that should not have been said.

22:35 – Rich answers the question: Should you do a cleaning on the first visit from a new patient?

24:30 – Rich gives the caller a grade.

25:00 – Don’t forget to tell your friends to watch the Dental Practice Fixers Podcast.  Thanks for joining us today!

If you enjoyed this podcast, check out our previous podcast, The Sweetest Words A Dental Practice Can Hear!!

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Seniors can be the most amazing and gratifying patients in your practice, and they can also be the biggest nightmares. On this week’s podcast we answer a great listener question about seeing this demographic, and get some fabulous tips from our special guest host, Dr. Marshall Madow. He has seen more senior patients than anyone!

The theme continues with the secret shopper calls. Do you like seeing seniors in your practice? Well, if you’re like any of the offices we “secret shopped,” that may not be happening any time soon! Listen to hear what The Fixers have to say!

If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at [email protected]. You might be the office that gets it right

0:16 – Dr. Richard Madow starts by asking you what are you doing to make your senior patients more comfortable?

0:43 – Dr. Richard Madow introduces a special guest to the Dental Practice Fixers Podcast.  Dave’s brother – Dr. Marshall Madow from Owings Mills, Maryland.

2:08 – Rich mentions the benefits of FattMerchant.

2:47 – Rich talks a little about Marshall and his history and what he has done in the past and now doing.

3:28 – Dr. Marshall Madow has been involved with mobile dentistry. The Mobile Dentist provides dental services to patients that can’t normally get to a traditional practice.  For example: nursing homes, homeless shelters, etc…

5:45 – Dr. Marshall Madow talks about some of the things he has learned working with senior citizen patients. He talks about how he makes their visit extra special.

6:33 – Dr. Marshall Madow gives a statistic that he quotes.  In 2030, there will be 74 million that will be 65 and older.  Every dental practice will be seeing even more seniors as years go by.

7:10 – Rich asks Marsh how many dentures that he has done.

7:21 – Dr. Marshall gives his answer.

8:54 – Rich asks the listener question to Marshall. Any great advice for aging patients and treating seniors?

9:52 – Marshall gives his advice from his many years of experience. Easy access, wheelchair accessible, explain in detail, and others.

11:45 – Marshall also talks about issues that the patient might have such as back pain.  Talk to them about time.

12:37 – Be very respective to seniors.  Marshall tells a story why this is so important.

17:05 – Marshall shares another tip.  Always make sure you do this with seniors as well.

19:05 – Rich really liked the idea of asking the patient more about their history.  It is always a good idea to get to know your patient even more.

21:07 – Rich and Marshall discuss the call.  The caller didn’t know what to say.

21:40 – Marshall talks about the importance of getting together with your team to discuss subjects such as this and come up with some really good responses.

22:28 – Rich mentions things that she could have said to the caller and get that appointment scheduled.

23:55 – Rich makes the second secret shopper dental call.

24:35 – Marshall and Rich discuss the call.

25:50 – Rich and Marshall give her a grade.  Check it out.

26:28 – Rich makes the third call.

29:10 – Rich and Marshall laugh about this one.  Rich tells the listeners that the call was on hold for three minutes.

29:30 – Rich asks Marshall his thoughts on the call.  Marshall noticed some important things and an important tip for any dental practice.

30:30 – Rich also shares his thoughts and even mentioning that the caller didn’t even come close to getting the appointment scheduled.

31:10 – Marshall asks Rich about previous calls and if anyone has ever requested an appointment.

31:15 – Rich tells the listeners how often this happens.

32:00 Rich thanks Marshall for being on the podcast and all his great ideas.

32:15 – If you would like to co-host on the Dental Practice Fixers then just email us at [email protected].