In this episode I’ll share the decision making process I use to decide when and how to write a pharmacy progress note.
When to write a pharmacy progress note?
Not all communication is appropriate for a progress note. There are 3 main ways that I communicate with other members of the medical team. They are:
-Verbal communication (in person or on the phone)
-Sticky notes (or other communication not part of the medical record)
-Progress notes
Verbal communication
If a recommendation can’t wait until the next time the chart is read, or I am responding to a provider’s request for help, I will have an in person or telephone conversation with the provider. In person conversations are always preferred, and I will not hesitate to go wherever the provider is in the hospital if possible.
Sticky notes
I often use sticky notes in the morning before ICU rounds. I am mindful that much of a pharmacist’s job involves advising providers to change what they have already ordered.
While I’ll never phrase things this way to a provider, on a very basic level I am saying “Don't do that, do this instead.” To maintain positive relationships with providers I try to minimize the amount of time I am providing recommendations in a public forum like ICU rounds. Sticky notes help with this - here is an example:
A patient originally admitted for GI bleed went to the OR for a perforated bowel. All of their orders were rewritten post-op by the surgical physician assistant. I was seeing the patient in the morning, before the ICU attending. I noted the following issues:
1. The patient had been switched from a PPI to famotidine, but they had a GI bleed earlier in the admission.
2. The patient was intubated but did not have an order for oral care with chlorhexidine.
3. The patient was septic with a perforated bowel but was on levofloxacin (30%+ resistance to e coli) and metronidazole. To find out what I would have recommended in place of levofloxacin check out episode 8 about empiric antibiotic section in the ICU.
I knew ICU rounds would start in an hour or so, but rather than bringing these points up on rounds I left a sticky note on the patient’s flow sheet (which the physician always reviews) similar to this one:
When we rounded later in the morning, I noticed all of my recommendations had been implemented, and I didn’t need to say a thing.
When appropriate, I prefer this sticky note method because it makes the provider look good, and that helps me build my relationship with them.
Progress notes
When it comes to documentation of pharmacy services, I write progress notes in response to a formal consult (pain management, antibiotic monitoring, medication reconciliation, etc…) and whenever there is something I need to communicate to the entire medical team. If there is a grossly ridiculous issue going on, I make sure to call about it rather than write: “Would consider changing synthroid 10 mg po daily to 100 mcg po daily”. It is courteous and helps develop a working-relati...