The Engaged Club

For a club to be well-served by its board, the board must be well-rounded. A well-rounded board starts with a well-built nominating committee. Jim breaks down the importance and the process of creating a committee that looks at the club's needs when nominating prospect for the board.

Jim and Roger discuss some interesting tech that some clubs use to make their processes more efficient, from drones that assess the golf course to scanners that make staff accountability easier to manage.

Roger and Jim discuss a common mistake when selling a membership and attempting to close a new prospect. Remember to sell the experience, not the features of your club.

The first months after a member joins your club is a great opportunity to turn them into a referral partner. They're high on the decision, they're excited about the upgrade to their lifestyle, and it probably won't be difficult to get them to tell their friends about it.

Roger introduces an easy idea you can use immediately to leverage new members for quality member prospects.

Jim and Roger discuss the importance of keeping members engaged for the overall health of the business of your club. They discuss tactics to expanding the impact the club has on the member's life and ways of reconnecting with a member that might be on the brink of leaving.

So many of us in our daily work lives and even our home lives will put of something we could easily take action on today. "I'll take a look at that in the off-season" or "that's something we'll look at down the road." These are common excuses. 

Most decisions don't require much time or effort to make. Jim and Roger challenge you in this episode to obey the Nike law and JUST DO IT!

It's the sequel to the 10 Traits of Remarkable Employees. Jim and Roger discuss attributes that make for exceptional team members at your club.

Many of the managers that listen to the Engaged Club often listen to select episodes with their team.

In this episode, Jim presents an article he read about the 10 Traits of Exceptional Employees. This is part 1 of a 2 part podcast. 

Many clubs use mobile apps to get better engagement from their members and customers, to increase sales and event attendance, and to drive revenue.

In this episode, Roger shares three ways you can set up a geofence at your club to automatically promote club to every app user.

Jim and Roger discuss the benefits and the purpose of a mastermind group and how they can help you grow into a top-tier club manager.