Welcome Back! In the two years between seasons 2 and 3 much has happened but we're back, rebooting The Exchange with a few changes. In this episode Mike Ferguson interviews Todd Mackey. Todd talks about his career in coffee, his job as a coffee trader, and the challenges of the last two years.

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Our hosts Mark Inman and Todd Mackey interview the podcast’s director, Mike Ferguson

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It’s still Halloween here at Olam Specialty coffee as we present part 2 of The Roaster & Scary Physical Defects. As we pick up the conversation, Todd is talking about insect damage, just one of several defects he will discuss, including how the defects are “scored” under SCA guideline. And Mark continues in his role as film critic.

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Welcome to our second annual Halloween episode. Once again we are talking about "Scary" defects but this time it's physical defects and, of course, scary movies.

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Part 2 starts with Todd doing math and ends with Todd barely avoiding electrocution at the end of his career as an equipment tech. There's never a dull moment as Mark and Todd continue their conversation on The Coffee Roaster & Providing Retail Equipment.

You can find a transcript of this episode here: https://bit.ly/2JaTfsD

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Into the life of every coffee roaster the equipment question must fall. Are you going to provide brewing equipment to your wholesale accounts? Under what conditions? Mark and Todd tackle these and other questions in The Coffee Roaster & Providing Retail Equipment - Part 1.

You can find a full transcript of this episode at this link:

https://bit.ly/31loJ5w

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Chapters

00:00 The Art of Coffee Packaging

03:04 Freshness and Preservation Techniques

06:01 The Evolution of Coffee Distribution

08:49 Sustainability in Coffee Packaging

11:56 Scaling Up: From Hand Packing to Automation

14:53 Investing in Quality Packaging Solutions

23:35 The Labor of Hand Packaging

29:31 Scaling Up: The Cost of Automation

34:22 The Role of Packaging in Branding

40:10 Navigating Capsule Packaging Challenges

Part of The Exchange Coffee Podcasting Network

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Chapters

00:00 The Art of Coffee Packaging

03:04 Freshness and Preservation Techniques

06:01 The Evolution of Coffee Distribution

08:49 Sustainability in Coffee Packaging

11:56 Scaling Up: From Hand Packing to Automation

14:53 Investing in Quality Packaging Solutions

23:35 The Labor of Hand Packaging

29:31 Scaling Up: The Cost of Automation

34:22 The Role of Packaging in Branding

40:10 Navigating Capsule Packaging Challenges

Part of The Exchange Coffee Podcasting Network

TAKE OUR LISTENER SURVEY

Visit and Explore Covoya!

Season 2 Episode 7 is the second of 2 parts on the topic of customer training. Mark and Todd continue their conversation on when to offer training to customer, how much training to provide, and what type of training is right for different customer.

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Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.

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Visit and Explore Covoya!