Missed calls = missed money. 💸 Most franchises & home service businesses lose thousands every year because no one answers the phone. Chatbots can’t fix that. Call centers drop the ball.

Enter AI Voice Agents – artificial intelligence that actually sounds like a real salesperson, books appointments 24/7, and never gets tired.

In this episode of Eye on Franchising, Lance Graulich sits down with David Owasi, Founder & CEO of Outreach Genius, the company revolutionizing how franchises handle leads, follow-ups, and customer service.

✅ We’ll even do a LIVE demo of “Alex,” the AI voice agent, booking an appointment like a pro.

✅ You’ll hear how franchise owners are already using this to boost revenue, stop lead leakage, and hit 100% call pickup.

👉 If you own a franchise, HVAC company, roofing business, plumbing, or wellness brand—this episode shows you the future of customer communication.

⚡ If you’re tired of losing leads, this episode might just change your business forever.

Timestamps

00:00 – Welcome: AI voice agents explained
02:05 – Meet David Owasi, CEO & tech innovator
04:20 – From franchisee to AI disruptor: David’s journey
09:50 – Why missed calls are killing home service businesses
14:15 – The truth about call centers & answering services
19:30 – AI voice agents: unlimited capacity + perfect quality
24:10 – Setup in 10 minutes: no tech skills needed
28:45 – Chatbots vs. AI voice agents: the big difference
33:20 – LIVE DEMO: AI “Alex” takes a roofing call
42:00 – Real results: $100K contracts + 98%+ pickup rates
48:30 – How franchises are scaling faster with AI
52:00 – Final takeaways & free trial info

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