Workplaces across the board are increasingly challenged by complex problems that demand an overhaul of the way work itself is undertaken. AI, geopolitical tensions, shifting attitudes to work, intergenerational differences, the climate crisis and more can easily create internal rifts and tensions that are hard to overcome. Unless, of course, the organisation makes a full-blooded commitment to connection and community.

In this episode, Jen, Dom and Cat chat with Adele McIntosh, VP of Internal Communication and Community at Arm. She shares why Arm chose to prioritise community, the benefits this has yielded and some of her top tips for creating community at work.

As work becomes increasingly fast-paced and fragmented, creating and sustaining a sense of togetherness and belonging is vital. Internal communicators are ideally positioned to deliver this strategic value to their employers.

Find Adele on LinkedIn:  https://www.linkedin.com/in/adelekmcintosh/

Cancer is a word that instils dread into all of us. Long regarded as a disease with no cure, today, one in two of us will be diagnosed with cancer at some point in our lifetime. This means we will all know someone who has to deal with the implications of this illness, whether for themselves or for a close family member or friend.

Yet despite the escalating prevalence of the disease and improved survival rates, we are still incredibly ill-equipped to speak about it. And when we don’t speak about it, we can’t support those navigating its ramifications. We can’t help colleagues who must adapt their work patterns to either fit around treatment plans or care for loved ones.

In this episode Cat, Jen and Dom chat with Alyssa Burkus – a three-time cancer survivor and volunteer cancer recovery coach. They talk about the incumbent systems that make cancer so hard to navigate and explore what organisations can do to demonstrate care, compassion and support at this most vulnerable of times.

About Alyssa Burkus

Alyssa Burkus is the founder of Shift Wisdom, a thought leadership agency that helps founders and business leaders increase their influence and authority through writing. Her work includes thought leadership strategy, ghostwriting and writing coaching, focused on leadership, change and future of work themes.

Before starting Shift Wisdom, she was an enterprise change consultant for 20 years, working with companies ranging from tech startups to Fortune 500s, and spent much of her time ghostwriting for senior executives. Alyssa is also a three-time cancer survivor and volunteer cancer recovery coach, based near Toronto, Canada. 

Find Alyssa on LinkedIn:                               https://www.linkedin.com/in/alyssaburkus/

Alyssa’s website:                                           https://www.shiftwisdom.com/

Alyssa’s newsletter:                                       https://newsletter.shiftwisdom.com/

Cancer Support Resources UK:                     https://cancersupportuk.org/

Cancer Support Resources Canada:              https://wellspring.ca/

Cancer Support Resources US:                     https://www.cancercare.org/

Since the public launch of ChatGPT in late 2022, scarcely a day goes by without a news headline forewarning of mass redundancies caused by technological efficiency.

But aren’t there some jobs or vocations where, no matter how sophisticated technology becomes, it simply won’t be able to replicate human empathy, reason and oversight?

In this episode Cat, Jen and Dom chat with sociology Professor Allison Pugh of John Hopkins University, drawing on her book The Last Human Job.  They examine the role of connective labour and empathic communication in building goodwill, trust, mutuality and human connection, never more urgently needed in workplaces across the board.

About Allison Pugh

Allison Pugh is Research Professor of Sociology at Johns Hopkins University, and the author of four books, most recently The Last Human Job: The Work of Connecting in a Disconnected World (Princeton 2024).   The 2024-5 Vice President of the American Sociological Association, Pugh has given more than 100 invited talks and has had visiting appointments in Australia, France and Germany.  She is a former journalist, and her writing has appeared in The New Yorker, The New York Times, and other outlets.  Pugh has served as a US diplomat in Honduras, cofounded an elementary school in California, waited on tables at the US Tennis Open and was an intern at Ms. Magazine.  She and her husband have three children and live in Washington DC.

Find Allison on LinkedIn:  https://www.linkedin.com/in/allison-pugh-b6169467/

Allison’s website: https://www.allisonpugh.com/

Since the MacLeod report was first published in 2009, Engage for Success (EFS) has become a flourishing all-volunteer collective for those passionate about colleague engagement.

A senior lecturer at Nottingham Business School, Dr. Sarah Pass is a practice-oriented academic who concentrates on employee experience and engagement. As a member of the Engage for Success (EFS) Advisory Board, she co-leads the EFS annual survey, which benchmarks the engagement levels of the UK working population.

In this episode, Sarah and Jen discuss the findings of the latest EFS survey, explore the four enablers of engagement and dig into why colleague voice is so important when seeking to build motivation and goodwill at work.

About Dr Sarah Pass

Dr Sarah Pass is a practice-oriented academic who concentrates on employee experience and engagement. She is a member of the Engage for Success (EFS) Advisory Board and co-leads the EFS annual survey, which benchmarks the engagement levels of the UK working population. Sarah leads EFS projects focusing on different aspects and influences of engagement in practice and is also Chair of the EFS East Midlands Area Network.

Sarah is a Fellow of the RSA, an Academic Associate of the CIPD, and a member of the Involvement and Participation Association (IPA) Working Insights Group. In 2023, Sarah was ranked by HR Magazine as an Influential Thinker in HR. Sarah currently works as a Senior Lecturer at Nottingham Business School (NTU).

Find Sarah on LinkedIn:  https://www.linkedin.com/in/sarahpass/

Sarah at Nottingham Business School: https://www.ntu.ac.uk/staff-profiles/business/sarah-pass

Engage for Success: https://engageforsuccess.org/

In 2025, workplace inclusion remains a key issue for the UK labour market. In summer 2024, the ONS reported the highest number of economically inactive people since 2012. While this label includes students and the retired, it more worryingly includes those who are unable to access the labour market due to either ill health or accessibility issues.

As the working population across the Global North declines, access to employment opportunity is a social and economic issue. But too many modern workplaces are too slow redesign their hiring and employment processes to maximise inclusivity.

In this episode, Dom, Jen and Cat chat with Ryan Curtis-Johnson from the Valuable500. He explains why inclusion is such a critical issue, not least when neurodivergence is on the rise. This conversation explores the opportunity for internal communication to create work cultures that boost diversity for enhanced organisational resilience.

Takeaways

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Find Ryan on LinkedIn: https://www.linkedin.com/in/ryan-curtis-johnson-b2233330/

The Valuable 500: https://www.thevaluable500.com/

With so many pressing environmental and social challenges to address, workplace activism is on the rise. Concerned citizens are increasingly using whatever means they have – whether as consumers, shareholders, or increasingly now, workers – to raise awareness and effect change for the issues that matter to them.

This has dynamic consequences for business. Organisations must work out how best to respond to colleagues who bring social and environmental justice issues to work. Those that refuse to listen to the concerns of their staff face disengagement, or worse, mutiny.

How can – and should - leaders shift from traditionally hierarchical ways of thinking about the views and opinions of their workers towards leveraging and integrating those views for the benefit of all?

In this episode, Jen, Dom and Cat speak to Megan Reitz and John Higgins, co-authors of Speak Up: Say What Needs to be Said and Hear What Needs to be Heard. They explore the role of colleague voice in engagement and look at the role of internal communication in helping organisations become better equipped to hear – and leverage – the views that matter.

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Find Megan on LinkedIn: https://www.linkedin.com/in/meganreitz/

Megan’s website: https://www.meganreitz.com/

John’s website: http://www.johnhigginsresearch.com

According to Mental Health UK, 90% of adults experienced high or extreme levels of stress in 2023, a figure that was consistent across all ages. The same research found 20% of people of working age needed to take time off due to poor mental health.

In 2025, there are all manner of reasons why people are anxious, stressed and close to burnout. The way we work isn’t working for far too many of us.

But what are the signs of burnout and what support is available? What can organisations do to help colleagues better manage their workloads? And what part can internal communication play?

In this episode, Jen, Cat and Dom chat with Tracey Hewett, a worklife coach and wellbeing trainer to understand the risks and how to avoid them.

Takeaways

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Find Tracey on LinkedIn: https://www.linkedin.com/in/traceyhewett/

Worklife Mindfulness: https://www.worklifemindfulness.com/

HSE  - employer’s legal duty: https://www.hse.gov.uk/stress/overview.htm

Tracey’s stress audit: https://www.worklifemindfulness.com/work-related-stress-audit

Tracey’s blog about burnout: 19 things I learned from a stay at Burnout Hotel

https://www.worklifemindfulness.com/post/things-i-learned-from-burnout

In February 2025, the IoIC launched its AI ethics Charter for internal communication. As GenerativeAI adoption goes mainstream, there are many moral and ethical considerations that require contemplation and resolution. Its implementation requires human care, stewardship and oversight.

The goal of the AI Charter is to present some of the most pressing points for organisations to reflect and agree on and to catalyse a live and ongoing membership conversation about how best to adopt AI while sustaining access to good, purposeful work for colleagues.

In this conversation, we are joined by AI taskforce members Adele McIntosh and Joe McMann. As VP Internal Communication and Community for Arm (Adele) and Director of Internal and Executive Communication (EMEA) for Marriott International (Joe), they were expertly placed to help evaluate what an AI ethics Charter might include. We discuss what drew them to the taskforce and the role internal communication can play in helping organisations harness the full potential of AI.

Takeaways

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Find Adele on LinkedIn: https://www.linkedin.com/in/adelekmcintosh/

Find Joe on LinkedIn: https://www.linkedin.com/in/joe-mcmann-364a1b11/

Download the AI ethics Charter

AI and associated technologies are changing the work people do and the way business gets done. As work becomes increasingly digital, scant few of us can remain complacent with our current skills and expertise – we must all upskill to remain relevant and future-ready.

This raises interesting questions. We are rapidly shifting away from an era where organisations trained their staff for efficiency and compliance. Instead, we must all become continuous learners – learning in the flow of work we do each day. Simply put, the skills that upheld business as usual up until now are no longer sufficient to navigate today’s challenges.

In this episode Cat, Jen and Dom chat with learning designer Beth Salyers to understand how we best learn and, more poignantly, what role communication plays in social learning.

Takeaways

About Beth Salyers

Beth Salyers, Ph.D. is a former public school classroom teacher and current learning experience designer for social impact organisations, including for-profits, nonprofits, and schools and universities through her consulting business, Custom Learning Atelier. She knows herself and the world first and foremost through the arts and music, is a practitioner of human-centered circular design thinking methodologies, and a big soccer fan. In 2025 she's embarking on an external-facing personal creative project called #CuriosityTour2025 as a way to regeneratively navigate (another trump administration) whatever in the hell is happening in the U.S. right now. (thought I'd make you laugh).

As we enter another year of instability and uncertainty, it behoves all organisations to keep one eye on the future for successful innovation and evolution. But shifting out of survival mode to examine the long game remains a challenge for many.

Horizon scanning and scenario planning to mitigate risk and leverage opportunity ought to be in every business strategist’s toolkit. However, all too often boards and senior leadership teams are stressed and overwhelmed by firefighting and conflicting priorities.

What are the benefits of future-gazing? In this episode, Dom, Jen and Cat chat with IoIC festival keynote speaker Rohit Talwar. They explore some underlying trends that are set to reshape business in 2025 and look at how can internal communicators help their organisations become more future-ready.

Takeaways

About Rohit Talwar

Rohit Talwar is a global futurist, award-winning keynote speaker, author, and the CEO of Fast Future. He has a particular focus on helping clients develop ‘ready for anything’ leadership mindsets and capabilities to understand and respond to critical forces and developments shaping the future – ranging from geo-political and economic shifts through to sustainability and disruptive technologies such as AI. His keynote speeches and immersive executive education sessions are all highly tailored to the needs and context of the client organisation.   

His key current speaking topics include:

Rohit has advised over 2,000 clients in global businesses, technology providers, professional service firms, governments, international agencies, NGO’s, and industry associations across a wide range of sectors in 80+ countries around the world. He uses his insights, experience, and inspirations to help clients build sustainable and future proofed organisations through virtual and in person speaking, executive education, research, consultancy, and publishing.

Fast Future is a foresight agency led by futurist Rohit Talwar with a prime focus on helping clients explore and prepare for future shifts and uncertainties. Key services include keynote speaking, executive education, foresight research, scenario planning, strategy consultancy, event design and book publishing. Critical themes covered include leading in uncertainty, disruptive technologies such as AI, innovation and new business models, global shifts and shocks, new economic thinking, socio-demographic developments, sustainability, and the environment. Fast Future has published seven books and over 20 reports on different aspects of the emerging future. 

Find Rohit on LinkedIn: https://www.linkedin.com/in/rohit-talwar-futurist-keynote-speaker/

Fast Future: https://fastfuture.com/