The Hard Truth About B2B eCommerce

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In this episode, we speak with Richard Keller about how real-time delivery and real-time information such as pricing and availability in B2b eCommerce is critical to growing your business.  Richard Keller has been in the technology space for over two decades building many different applications in the B2B industry. He has spent many years in the ERP business and worked with all sorts of B2B companies such as manufacturers and distributors. His most recent venture is an eCommerce marketplace technology he is using to build marketplaces like 1800 Battery where you can get real-time delivery and logistics of any battery from many providers. 

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In episode 15, we discuss why you need a mindset of constant improvement and agile project management to scale your B2B eCommerce business. Our guest, Lori Mcdonald, has been running Brilliance Business Solutions for over 20 years helping both manufacturers and distributors with eCommerce. In the beginning they focused on custom solutions but since focused on Episerver, Insite, and BigCommerce. In this episode we discuss why you need the right platform to scale and grow and how you can go about choosing that platform. 

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In episode 14, we talk with Justin Finnegan about why B2B eCommerce is now a critical requirement to be competitive and that relationships with customers are no longer enough. Justin Finnegan has built three leading digital agencies including most recently, Gorilla Group, one of the largest B2B eCommerce providers in the world. Justin Finnegan has been in B2B eCommerce since its inception in the late 90s and early 2000s and is now at a product company helping automate offline B2B orders, Conexiom. In this episode, we discuss many topics such as the evolution of B2B eCommerce, why companies struggle with it, why it's so important, and what agencies can do better to support b2b companies with eCommerce.

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In Episode 13, Timothy and Isaiah talk with guest Mark Sutherland who has decades of experience in digital and eCommerce on both the client and agency side. He has been in both B2C and B2B eCommerce for small and large companies that have scaled internationally. We hear first hand how he brought a B2B eCommerce business to 8 figures that were previously struggling before he joined. He knows what it takes to scale internationally and how to scale a B2B eCommerce into the tens of millions of dollars.

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Nessim Btesh is based of Panama and transformed their family B2B business to 100% digital sales in one year! Based out of South America they now went from a showroom to complete digital transformation online taking all orders online due to Coronavirus and ramping their business up during a time when many are struggling. Nessim has some amazing insight into why they developed a custom eCommerce solution integrating their many back office systems like their ERP to create a seamless commerce experience. They even have automated shipping capabilities and are working to further automate their pricing algorithm and much more. He truly developed a world class B2B system in a fraction of the time most companies have even achieved just a small percentage of this kind of success online.

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Brian Beck and co host Isaiah Bollinger dive into the nitty gritty of B2B eCommerce and why we feel there is so much left on the table. The opportunity is literally billions of dollars, hence the book Brian wrote, Billion Dollar B2B eCommerce. We discuss eCommerce platforms, integrations, and what it takes to scale B2B eCommerce. Brian Beck is a true thought leader in the space that has been in the trenches himself as well as advised many companies so he knows what it takes to grow a B2B eCommerce business. If you don't know Brian Beck and your into B2B eCommerce its about time to learn from one of the best.

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You may think B2B eCommerce is all about the website, but you couldn't be further from the truth. Steve Engelbrecht, CEO of Sitation, a process and operations company for B2B brands, discusses why you need to have great operations and processes to succeed with eCommerce. Co Host Timothy Peterson and Steve dive into why many processes are broken in B2B and how that stops companies from successfully growing with eCommerce. We discuss everything from PIM, ERP, and simply day to day B2B operations and how that impacts eCommerce.

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In Episode 9 we invite guests David Crouch, CEO of Slatwall Commerce and Brad Gustavesen, CMO of Slatwall Commerce to discuss B2B eCommerce. Slatwall is a modern eCommerce platform that combines enterprise features with headless commerce flexibility. Timothy Peterson and Isaiah Bollinger discuss what David and Brad are seeing in the B2B eCommerce space and why they have developed unique features like subscription built into their core platform to separate themselves from other major providers.

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Mark Brohan is a master of research and is the leading researcher in B2B eCommerce. If you want to know whats going on in B2B eCommerce you need to know Mark Brohan and his research at Digital Commerce 360. We discuss all the latest trends going on in B2B eCommerce, where the market is heading, and what you can do to stay ahead of the curve. Mark believes we are at a similar point in B2B as retail was a decade plus ago when eCommerce was first starting to disrupt retail.

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In episode 7 we bring in Loan Laux CEO and Founder of Outgrow to discuss his work in B2B eCommerce. Loan has been working in eCommerce in the United Arab Emirates and is our first international guest. We discuss the challenges of working as an agency in B2B eCommerce and what companies can do to be more successful with their agency. We also discuss the interesting challenges of international B2B eCommerce and why Loan has chosen a unique platform Reaction Commerce to work in B2B eCommerce.

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