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Effective One-on-One (and Two-on-One Meetings): Tips and Strategies

In this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff. 

They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees. 

The conversation also touches upon addressing constructive criticism with empathy, using metrics and KPIs for evaluations, and the essential role of leadership in fostering a positive work environment. 

Jen and Todd provide practical tips and personal experiences to help business owners and managers conduct productive and meaningful staff meetings.

00:00 Introduction and Small Talk
00:21 The Importance of Meetings
01:24 Opening Takes: TikTok Shutdown and Focus
05:28 Diving into One-on-One Meetings
09:30 Building a Strong Team Culture
14:02 Preparation and Metrics for Effective Meetings
15:53 Starting with Bright Spots
16:31 Understanding Employee Perspectives
17:42 Addressing Anxiety in Meetings
19:13 Diving into Metrics and KPIs
20:36 Setting and Reviewing Goals
25:06 Empathy and Specific Feedback
28:32 Accountability and Follow-Up
30:23 Concluding Thoughts and Next Steps

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Resilience, Breaks, and Business Lessons for Salon Owners

In this episode, Jen and Todd discuss the importance of resilience and taking breaks in the face of life's challenges. 

Jen shares her recent hiatus and the need to prioritize personal well-being. 

They also delve into business strategies, prioritizing client service over awards and accolades. 

The episode addresses criticisms of cosmetology schools and emphasizes personal accountability in business education. 

Jen and Todd provide insights into genuine client engagement and highlight the value of learning from various sources. 

Tune in for practical advice on running a successful salon business.

00:00 Welcome Back and Catching Up
00:58 Taking a Break: The Importance of Self-Care
03:55 Business Insights: Learning from the Best
05:51 The Value of Authenticity in Customer Service
07:29 Awards and Recognition: Are They Worth It?
16:38 Cosmetology School vs. Business Skills
26:15 Final Thoughts and Newsletter Insights

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Rolling with the Punches: Navigating Life's Unexpected Challenges

In this solo episode, Todd discusses the importance of adaptability and resilience in life and business. 

He shares personal experiences of dealing with unexpected family emergencies and how these situations affect his recording schedule. 

Todd emphasizes the value of staying calm, the power of mentorship, and the necessity of having a supportive team. 

He also talks about the practice of taking a pause before reacting to negative feedback and the significance of having a network of reliable professionals. 

The episode closes with Todd's revised newsletter format and a promise to bring Jen back on the show soon.

00:00 Introduction and Apology
00:24 Rolling with the Punches
00:48 Dealing with Unexpected Events
01:49 Building Resilience and Adaptability
03:59 Staying Calm and Problem-Solving
06:21 The Importance of a Supportive Team
08:45 Mentorship and Accountability
11:57 Handling Negative Feedback
14:22 Housekeeping and Closing Remarks

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Navigating Curveballs & Planning Your New Year, Part 2

In this solo episode, kicking off the first podcast of 2025, Todd discusses the importance of flexibility and preparation in personal and business life. 

He shares personal anecdotes about unexpected challenges, such as dealing with a power outage and technical issues while traveling, to emphasize the need to adapt to surprises. 

Todd then focuses on essential new-year planning strategies, covering team dynamics, marketing, financial planning, and personal growth. 

He underscores the significance of having a robust emergency plan, setting realistic goals, and continually striving for leadership improvement. 

The episode concludes with tips on using social media, engaging in community activities, and maintaining sustainability in business operations.

00:00 Welcome and Introduction
00:15 Unexpected Challenges and Adaptability
07:07 Planning for 2025: Team Dynamics and Culture
09:24 Marketing and Branding Strategies
12:03 Financial and Operational Planning
14:20 Personal and Professional Growth
16:09 Creative Collaborations and Community Engagement
25:03 Final Thoughts and Contact Information

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Planning for Success: Reflecting on Setting New Business Goals

In this episode, Jen and Todd welcome listeners back after the holidays and explore the importance of business reflection and planning for the new year. 

Key topics include setting SMART goals, partnering with the right accountant, and refining client experiences both in-salon and online.

Jen and Todd also stress the value of simplifying service menus and the benefits of planning for the year ahead to capitalize on business growth opportunities.

Tune in for essential tips on how to set your business up for success in the coming year.

00:00 Welcome and Holiday Greetings
01:01 Reflecting on the Holiday Season
02:37 Importance of Personal Connections
04:02 Business Planning for the New Year
05:01 Setting Vision and Goals
06:50 Financial Strategy and Finding the Right Accountant
09:44 Evaluating Business Performance
16:14 Client Experience and Journey
17:09 Redefining Luxury: Time and Experience
17:19 Website Facelift: Exciting Updates Ahead
18:22 Enhancing Client Experience: Attention to Detail
20:56 Surprise and Delight: Small Gestures, Big Impact
24:21 Streamlining Services: Assessing Your Offerings
28:25 Planning for Success: Yearly Strategies
32:17 Wrapping Up: Reflecting and Looking Forward

Unreasonable Hospitality
Tea Forté

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Quick Year-End Reflection and Goal Setting for 2025

First, thank you to all of the listeners out there! It's been a great year.

In this solo episode, Todd reflects on the growth of the podcast and encourages listeners to take some time for year-end reflection and goal setting. 

With a short exercise that includes recognizing wins, identifying challenges, and focusing on kicking off January, we set the stage for a successful 2025.

Jen will be back next week for part one of an in-depth two-part episode on setting up a business for success in 2025. 

The host wraps up by wishing the audience a happy holiday season and encouraging them to listen to the upcoming episodes.

00:00 Introduction and Holiday Greetings
00:22 Podcast Growth and Listener Engagement
00:51 Upcoming Episodes Preview
01:47 Preparing for 2025: Reflecting on Wins
03:28 Identifying Challenges
05:03 Setting Goals for January
06:52 Final Thoughts and Holiday Wishes

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Preparing for the Holidays: Staff Parties, Self-Care, and Business Insights

Jen and Todd dive into topics to prepare for the holidays. 

They emphasize the importance of self-care during the busy season, discussing topics such as hydration and rest for their salon staff. 

They share insights on managing slower business periods and planning for future growth. 

The team also outlines their salon’s fun holiday plans, including a catered party, Secret Santa, and personalized gifts for their staff. 

They stress the value of maintaining a consistent marketing strategy and supporting local businesses year-round. 

The episode concludes with a reminder for business owners to reflect their brand's values in their holiday activities.

00:00 Welcome and Holiday Countdown
00:33 Today's Topics Overview
01:09 Opening Takes: Slow Success and Life Lessons
06:08 The Christmas Tree Struggles
09:19 Taking Care of Yourself During the Holidays
12:45 Why Business Might Be Slower Than Expected
17:22 Building a Consistent Brand Identity
18:25 Holiday Staff Activities and Bonuses
19:25 Personal Touches for Staff Celebrations
23:46 Thoughtful Holiday Gifts for Staff
26:29 Encouraging a Fun and Relaxed Atmosphere
29:17 Wrapping Up and Reaching Out

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Building Strong Client Relationships in the Service Industry

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In this episode, Jen and Todd discuss the importance of focusing on client needs rather than self-promotion in the service industry. 

They reflect on personal experiences and emphasize the significance of providing a memorable client experience. 

They discuss the impact of holiday marketing pressures and ineffective booking strategies. 

The conversation transitions into the value of branding and client relationships, sharing anecdotes to illustrate their points. 

They also touch on the benefits of slowing down, engaging in meaningful conversations with clients, and how a good client experience often outweighs technical perfection. 

The episode wraps up with information about their mentoring services and encouragement for listeners to reach out for support.

00:00 Introduction and Technical Issues
00:19 Opening Takes: Holiday Stress and Social Media
04:50 Balancing Family Time During the Holidays
07:32 The Importance of Branding Over Product
11:20 Client Experience vs. Hair Quality
14:58 The Importance of Continuous Education in Hairdressing
16:05 Client Experiences and Building Relationships
17:42 Focusing on Client Needs and Problem Solving
21:34 The Pitfalls of Rushing and the Value of Slowing Down
23:57 Mentoring and Connecting with the Community
27:55 Final Thoughts and Holiday Wishes

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Navigating the World of Haircutting Education with Christian Gaytan

In this episode, join hosts Jen and Todd as they catch up with special guest Christian Gaytan, a seasoned hair professional and educator.

Christian shares his journey from discovering his passion for haircutting to becoming an independent educator.

Listeners will gain insights into the importance of simplifying education, the challenges of going independent, and how to maintain tunnel vision for success.

With stories from behind the chair and tips for aspiring educators, this conversation is filled with practical advice and inspiration for anyone in the hair industry.

Find Christian here:
IG: @christianawesome
TikTok: christian.awesome
Website: Christian Awesome Hair
Online education: Patreon 

00:00 Welcome and Introduction
01:27 Jen's Opening Take: Taking Time Off
03:57 Christian's Background and Upbringing
06:39 Journey into Hairdressing
10:45 Transition to Education and Platform Work
17:50 Becoming an Independent Educator
28:34 Teaching Haircuts: A Personal Journey
28:59 The Unique Approach to Hair Education
31:23 The Importance of Hands-On Learning
32:29 Navigating the World of Online Education
35:01 The Value of Small Group Education
42:41 Launching an Online Education Platform
49:21 Advice for Aspiring Educators
51:43 Future Plans and Final Thoughts

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Overcoming Leadership Challenges in Salons: Insights and Strategies

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In this episode, Jen and Todd navigate common leadership challenges salon owners face. 

They discuss handling resistance to change, the importance of clear communication, establishing systems, and effective training. 

Jen shares a recent experience where a new salon owner struggled with implementing new systems due to a lack of leadership and clarity. 

The conversation emphasizes the need for strong foundational values, practical training, and consistent leadership to foster team compliance and improve salon operations.

00:00 Introduction and Greetings
00:08 Zoom Class Recap
00:43 Today's Topic: My Team Won't Do That
01:36 Handling Problems and Leadership
04:19 Salon Visit Story
06:59 Salon Organization Issues
12:42 Advice for Salon Owners
15:36 Establishing Basic Systems
16:27 Understanding Your Team
17:30 Effective Communication and Training
20:06 Foundations and Handbooks
22:33 Dealing with Change and Fear
26:25 Building Trust and Accountability
30:42 Wrapping Up and Final Thoughts

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