A real estate transaction isn’t just a financial process, it’s an emotional one too. And we’re not just talking about the emotions of the seller and the buyer on the other side. From loan officers and appraisers to inspectors and other agents, there can be up to 35 people involved in every real estate sale, and all of them have their own emotions. 

That’s why emotional intelligence has to be part of the skillset we bring to the table as agents. Our success is directly connected to our ability to manage our emotions and the emotions of everyone involved. It eliminates issues before they arise, allows you to be a better problem solver, and ultimately makes for a smoother (even enjoyable) path to the close. 

How do we increase our emotional intelligence and how can we apply it to the transaction more effectively? Today, Houston top producer, Nina Patel shares the power of adding a high EQ to your toolbox as a real estate professional. 

Key Points  

EQ starts with you

Before you can begin to manage the emotions of the people around you, you have to get good at managing your own. There are many ways to heighten our own EQ, but self-reflection and self-awareness are non-negotiable. The better we get at those two, the more intune we become with the emotions of others.

EQ gives you foresight

Emotional intelligence elevates the client’s experience and makes it way more enjoyable because you can anticipate issues and deal with them in advance. It empowers you with foresight on what could go wrong so that you are proactive instead of reactive. 

Become an active listener 

When we meet people, it’s easy to talk about ourselves in an effort to convey our expertise and credibility and accolades. The problem is, the more we talk, the less we’re actually listening for what our clients need. Allow people to speak and listen actively, not just to what they are saying, but what they aren’t saying. This allows you to create the right solution for them, instead of throwing out your value proposition to see what will stick. 

Use silence to your advantage

Many people believe silence is awkward, but it can actually be advantageous. It allows people to process what’s being said mentally and emotionally, so they respond instead of react. In a negotiation, silence shows confidence and strength in the position you’ve taken, which can be huge in setting your client up for success. 

Emotional intelligence makes you a better problem solver

As agents, we’re constantly solving problems, no matter how many deals we’ve done. With EQ, you can look at things objectively, and see them from a higher perspective which allows us to see all the available options. Instead of being myopic in your decision making, you instantly open up more avenues of solutions. A key part of EQ is the ability to step away so that you can get that higher perspective. When you offer clients options, they feel more in control of the decision they are about to make which boosts their experience. 

Guest Info

As a top-producing agent, Nina Patel has earned accolades for her outstanding performance, including the prestigious Icon Award and Top 250 Teams at eXp in just 7 months of joining eXp. But Nina’s expertise goes beyond selling homes. She’s also a certified yoga and meditation teacher, incorporating mindfulness into her daily life and professional practice. This unique blend has honed her emotional intelligence, enabling her to connect deeply with buyers and sellers, understand their needs, and guide them through the real estate journey with empathy and grace. Her approach with real estate has always been to connect authentically and create a joyful memorable real estate experience for her clients. Follow @ninaandneel on Instagram or call or 281-773-5372

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