On this week’s episode of Service Drive Revolution, Chris shares his recent experience buying a new car. Unfortunately, it wasn’t much different than when he bought his first new car over 30 years ago!

He asks the question, “Why isn’t anyone talking about this?”…..Why isn’t the whole automotive industry worried about the impact their lack of innovation and disinterest in customer-centric service is having on the way the general public sees it! At one point, after way too much back and forth with the salesperson, Chris decides to just buy a Tesla. Why? Because after just 5 clicks and a down payment, the car is delivered directly to you!
That reality becomes a dream when he finds out they are on backorder for a year!

Does Chris finally buy a car? What are his ideas to fix the mess the industry has got itself into? Listen in and find out the answers to these questions and more on this week’s Service Drive Revolution.