September 01, 2023

The importance of being customer-centric with Mark Ronan

38 minutes

Welcome to another episode of Retail Therapy, where we delve into the heartbeat of the retail industry. In this episode, we are thrilled to have a distinguished guest with us – Mark Ronan, the visionary CEO of Adairs. With over 15 years of diverse leadership experience within Adairs, Mark's journey is a testament to his profound understanding of the retail landscape.

This episode with Mark and ARA CEO Paul Zahra covers:

Mark's leadership journey at Adairs

The Adairs growth phenomenon

Mark's evolution as a leader over the years and affinity for the retail industry

Guiding leadership principles, including the importance of adaptive leadership

Putting innovation into focus

We extend our gratitude to Mark Ronan for sharing his insights and experiences with us. Thank you for tuning in to this captivating episode of Retail Therapy.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

...more

View all episodes

By Australian Retailers Association