Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient engagement. She is a Harvard Macy Scholar and has been featured in The Atlantic, The Washington Post, USA Today, Forbes and many other publications. Her TED Salon talk “Can empathy help us heal healthcare?” details how systems can operationalize empathy in meaningful ways. She is the co-editor of “The Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience.” <ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer" target="_blank">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul> Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer" target="_blank">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient engagement. She is a Harvard Macy Scholar and has been featured in The Atlantic, The Washington Post, USA Today, Forbes and many other publications. Her TED Salon talk “Can empathy help us heal healthcare?” details how systems can operationalize empathy in meaningful ways. She is the co-editor of “The Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience.” Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

&nbsp;&nbsp;Dr.&nbsp;Boissy&nbsp;is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic.&nbsp;In addition to her duties as Chief Medical Officer for Qualtrics, Dr.&nbsp;Boissy&nbsp;will continue as a neurologist at the Cleveland Clinic. Dr.&nbsp;Boissy&nbsp;co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient engagement. She is a Harvard Macy Scholar and has been featured in The Atlantic, The Washington Post, USA Today, Forbes and many other publications. Her TED Salon talk “Can empathy help us heal healthcare?” details how systems can operationalize empathy in meaningful ways. She is the co-editor of “The Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience.”&nbsp;<ul><li>Link to claim CME credit: <a href="https://www.surveymonkey.com/r/3DXCFW3" rel="noopener noreferrer">https://www.surveymonkey.com/r/3DXCFW3</a></li><li>CME credit is available for up to 3 years after the stated release date</li></ul> Contact <a href="mailto:CEOD@bmhcc.org" rel="noopener noreferrer">CEOD@bmhcc.org</a> if you have any questions about claiming credit.

The Importance of Empathy with Dr. Adrienne Boissy

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process.  BMS exist within the overall operating system of Baptist Memorial Health Care.  BMS promotes and is based on the following 11 Guiding Principles:  Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking.  As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.

The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement.  It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary.  All testimonials are real, may not reflect  another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

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Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers. The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

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The Importance of Empathy with Dr. Adrienne Boissy

The Importance of Empathy with Dr. Adrienne Boissy

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