Cory talks about Airbnb's customer service cost cutting. Also we play a segment of our subscriber conference call about Uber's culture crisis, led by Jessica and Amir.

The Information's 411 — Often Imitated, Never Duplicated

A weekly podcast brought to you by The Information, an independent, highly regarded business news publication doing deep dives and investigative looks at how technology is transforming business and beyond. Each episode highlights some of the major happenings in the tech world, featuring the reporters at The Information. Interviews, analysis and behind-the-scenes info deliver insights into how the decision makers at the biggest companies in the industry think.

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The Information's 411 — Often Imitated, Never Duplicated

The Information's 411 — Often Imitated, Never Duplicated

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