The Intelligence Age

FULL SHOW NOTES
https://podcast.nz365guy.com/436 

• Marysol Mantilla gave us a glimpse into her personal life. She and her family are big foodies, with her husband working as a chef. They are also avid soccer fans. 
• If you are interested in learning more about how the Power Platform can enhance your SAP setup, be sure to check out the full episode. 
• We explore how Power Platform can be used to improve and streamline processes within SAP landscapes. 
• We discuss specific use cases where Power Platform can be particularly effective, including excel-based processes and approval workflows. 
• We also delve into the benefits of using Power Platform for SAP developers, including the ability to tackle backlogged projects and streamline complex processes. 
• Marysol shares her expertise on how Power Platform can be integrated into SAP workflows and the benefits it can bring to businesses. 
• We discuss the potential for Power Platform to be utilized by SAP customers who may already be using it for other purposes, such as citizen development. 
• Introduction to the Power Platform and its role in solving point solutions and achieving strategic goals 
• The importance of fusion development in maximizing the potential of the Power Platform 
• Success stories of companies that have effectively implemented the Power Platform to drive innovation and growth 
• Tips for overcoming common challenges when implementing the Power Platform, such as fear of integration with SAP systems 
• The future of the Power Platform and its potential to continue transforming the way businesses operate. 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/435 

• Peter Ramer shares his journey into software development and the exciting world of automation and the Power Platform. 
• Discussion about the convenience and benefits of using technology for home automation. 
• Peter shares the importance of community and education in the tech industry, and how he enjoys giving back and helping others learn and grow in their careers. 
• The magic of programming and how small changes in technology can make a big impact in our daily lives. 
• Peter shares his experiences with the Commerce Platform and how it has helped his business streamline operations and increase online sales. 
• Learn about the amazing capabilities of the Commerce Platform for managing and selling products online. 
• Find out more about the features of the Commerce Platform if you are looking to succeed in the e-commerce world. 
• Find out more about people’s interest in the Commerce Platform and the whole Commerce Platform story from Microsoft. 
• Explore the world of integration and how it can enhance and streamline business operations. 
• Exciting discussion on Peter’s journey to becoming a Microsoft MVP and the benefits of being an MVP. 

 
OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/ 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/434 

• A brief introduction about Mats Necter’s life – family, interests and hobbies 
• Talks about Mats’ Hackaton experience 
• Mats also discuss the challenges of working in the tech industry and how to stay motivated and focused. 
• How Power Platform can help organizations automate processes and workflows, streamline data collection and analysis, and build custom applications.  
• SharePoint is a powerful tool for collaboration and document management and can be customized to fit the specific needs of a team or organization.  
• How Dynamics 365 can help organizations manage customer relationships and interactions and can be used to improve customer engagement and customer experience. 
• The importance of understanding the needs of customers and finding the right solutions for their specific challenges. 
• A discussion about the role of technology in driving customer engagement and how it can be used to create better experiences for users.  
• The challenges of working in the tech industry and how to stay motivated and focused. 
• Mats shared his insights on how these technologies can be used to drive customer engagement and improve business outcomes.   
• What changed since becoming a Microsoft MVP 
• Mats’ advice to people wanting to become a Microsoft MVP 

OTHER RESOURCES
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/
Mats’ Github: https://github.com/mnecker 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/433 

• In this episode, we will be exploring the topic of dynamic 365 sales conversation intelligence with our guest, Royi Ronen, a Principal Data and Applied Science Manager at Microsoft. 
• Royi shares his insights on the current state of artificial intelligence and where we are on the spectrum towards singularity. 
• we dive into the topic of dynamic 365 sales conversation intelligence and how it is being used to enhance sales processes within organizations. 
• Learn about Royi's career journey and how he ended up working for Microsoft. 
• Royi provides practical examples of how his team is using AI to analyze sales conversations and provide valuable insights to sales reps. 
• Discussions on how AI can help manage and grow business opportunities through features such as opportunity scoring and predictive opportunity scoring. 
• the role of conversational intelligence in tracking action items, commitments, and requests made during conversations and how it can help sellers follow through and move opportunities forward. 
• The importance of data-backed explanations and trends in understanding the success of opportunities is emphasized. 
• The possibility of expanding conversational intelligence to include tracking commitments and requests made via email is also discussed. 
• This episode highlights the valuable insights and actions that AI can provide to help sellers succeed in their business endeavours. 

This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world.

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If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/432 

• Laura Roger talks about her family and love of food and shares a fun story about her recent trip to Universal Studios for Halloween Horror Nights. 
• Laura shares her journey into the tech industry and how she ended up as a SharePoint and Microsoft 365 expert. 
• Laura discusses the ever-changing world of technology and the importance of staying current in the tech field. 
• A conversation with Laura about the process of writing a SharePoint book, including research and planning, outlining, writing, and editing. 
• Laura’s valuable advice for those interested in writing their technical book. 
• Laura’s involvement in the community and how she became a SharePoint trainer and expert speaker. 
• How Laura’s company IW Mentor SharePoint training started 
• Laura offers free training sessions on YouTube and constantly records new content for her training company. 
• Laura’s knowledge and expertise on the Power Platform and how it can be used to benefit businesses and organizations. 
• How does Microsoft certification fit into what Laura is doing right now? 
• Laura shares her own experience as an MVP, including the projects and initiatives she has worked on as an MVP. 

 OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/ 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/431 

• Introduction to Chris Huntingford's background as the Low Code Leader at ANS. 
• Talks about Chris’ passion for using digital building blocks to create innovative solutions and his dedication to solving real problems through this process. 
• Recap of Chris’ thoughts on the importance of good content and community engagement. Emphasize his commitment to creating quality content and building strong relationships with his audience. 
• Discussion about Chris’ experience participating in hackathons, including any notable projects or successes he has had.  
• Chris talks about the challenges he has faced and how he has overcome them. 
• Overview of Canvas Apps and Model Driven Apps, two types of low code platforms offered by Microsoft.  
• Chris explains the key differences between Canvas Apps and Model Driven Apps and how they can be used in software development. 
• The importance of hackathons for the tech community and the value of bringing together diverse perspectives and skill sets to tackle complex problems and generate new ideas. 

OTHER RESOURCES
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/ 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/430 

• Abhi Rathinavelu shares his journey to Microsoft and his work with the Power CAT team, specializing in Power Virtual Agents (PVA) for the past two years. 
• Find out in this episode all the details on Power Virtual Agents and how they can benefit your business. 
• Learn more about Power Virtual Agents and their real-world applications. 
• The various ways Power Virtual Agents can be used, including customer service, employee training and onboarding, and more. 
• How does PVA help the customers, and how does context awareness work in PVA? 
• Check out the role of chatbots in the business world.  
• The benefits and uses of chatbots in business. 
• What options are available for integration into other data sets the organization has?  
• How does AI fit into what you can do with PVA? 
• Abhi talks about the differences between public-facing and internal chatbots. 
• A discussion about building low-code chatbots with Power Virtual Agents 
• How to use the Power Virtual Agents chatbot successfully for Financial Industry? 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/429 

• A brief Introduction to Rory Neary’s life – food, interest and what he does outside Power Platform. 
• Rory shares his expertise in various Microsoft technologies including Excel, SharePoint, Power BI, and the Power Platform. 
• Discusses the role of the Power Platform in helping organizations become more efficient and agile, utilizing tools such as Excel, SharePoint, and Power BI. 
• Talks about the courses Rory offers on his website, which focuses on teaching kids how to use these technologies. 
• Check out this episode to learn more information on how to utilize these powerful tools in your organization. 
• Rory discusses his background as a developer and how he became interested in the Power Platform. 
• Rory shares some of his favourite resources for staying up to date on the latest Power Platform developments. 
• Find out the things you need to know and consider as a designer  
• Rory’s YouTube channel and the courses he has written on Power Apps 
• Talks about Rory’s YouTube channel content creation and learning experiences 

OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/
Power Apps Course: https://www.powerplatformlearn.academy/courses/power-apps 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/428 

• Ashley Steiner’s background as an independent consultant specializing in Dynamics 365 Sales and Dataverse integration. 
• Talks about Ashley’s podcasting - the Dynamics Hotdish! 
• Ashley’s involvement and journey into technology – how did it start and how did she land in this space  
• Ashley’s Microsoft technology background – business apps, power platform and dynamics  
• A conversation with Ashley about her involvement with Dynamics 365 Sales
• Find out more about Ashley's journey to becoming a Microsoft MVP 
• Ashley shares her journey as a woman in tech and her experiences as an MVP. 
• The role of Dataverse in empowering businesses to make data-driven decisions and drive growth. 
• Ashley talks about the importance of data integration and management in the modern business world and how Dynamics 365 Sales and Dataverse can work together to enhance sales processes. 
• Ashley shares her expertise on integrating Dataverse with other platforms and tools and the value it brings to businesses in terms of efficiency and productivity. 

 
OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/ 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/427 

• Sree Chandana Yeggina shares her background in the technology industry and her journey to her current role at Microsoft, including her work with Dynamics 365 and enabling partners and field sellers to understand the value and accelerate their opportunities. 
• What is Dynamics 365 and how does it fit into Microsoft’s overall strategy? 
• Sree shares her thoughts on the future of the Digital Contact Center Platform and the importance of understanding customer needs and pain points in order to provide effective solutions. 
• Sree talks about the thinking around calling it a platform rather than just a product 
• Sree explores how the DCCP has affected the call center sector 
• The greatest difference between the agent interface and the actual interface was addressed by Sree 
• Sree discusses the digital contact center platform and how it is becoming increasingly important in the service space. 
• What are the importance and benefits of call recordings for businesses? 
• Will it be possible now to stand up a call center on Microsoft’s platform? 
• Sree discusses the Nuance acquisition and how it enhances the digital contact center platform by adding artificial intelligence capabilities to improve customer experiences. 

RESOURCES MENTIONED:
Microsoft Dynamics Blogs:
https://cloudblogs.microsoft.com/dynamics365/bdm/2022/08/08/the-ai-powered-contact-center-part-1-create-engaging-digital-experiences/

https://cloudblogs.microsoft.com/dynamics365/bdm/2022/08/08/the-ai-powered-contact-center-part-1-create-engaging-digital-experiences/ 

https://cloudblogs.microsoft.com/dynamics365/bdm/2022/08/24/the-ai-powered-contact-center-part-3-build-powerful-conversational-ai-solutions/ 

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith