The Intelligence Age

FULL SHOW NOTES
https://podcast.nz365guy.com/6

• Johns Dynamics career
• Life post the sale of ClickDimensions
• Why he focused on Marketing with ClickDimensions
• Role of the ISV in Dynamics ecosystem
• Opportunities for ISV's with Dynamics
• Building blocks to becoming a successful ISV
• How to market an ISV
• Dynamics partners and the ISV
• Microsoft and the ISV
• Events and the ISV
• ISV competition from other companies
• The working relationship between an ISV and Microsoft
• Tipping point with ClickDimensions
• The ClickDimensions Team and the role they place in ClickDimensions success
• Team culture
• Advice for people considering becoming an ISV in the Dynamics ecosystem?

Books Mentioned

• The New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers – David Meerman Scott http://amzn.to/2z4ZAj6
• Sailing Alone Around the World – Joshua Slocum http://amzn.to/2h3zp7J

Resources

• ClickDimensions http://clickdimensions.com
• C360 Solutions http://www.c360.com
• Scribe Software https://www.scribesoft.com
• Airbnb https://www.airbnb.com/mobile
• Google Maps https://get.google.com/apptips/apps/#!/all

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/5

• Lessons learned from successful Dynamics 365 projects
• Lessons learned from unsuccessful Dynamics 365 projects
• Customer Engagement best practice
• Turning around failed projects
• Picking up someone else’s failed project
• Dealing with difficult customers
• When the customer just wants to implement software to solve their business problems
• Handling scope creep
• Six months after go-live, what does customer engagement look like
• Customer differences between, Public Sector, Not for Profit and Commercial

Resources

• Intergen http://www.intergen.co.nz
• The Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-app
• TED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talks
• Oscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot
• 5 Whys https://en.wikipedia.org/wiki/5_Whys
• Blog https://www.intergen.co.nz/blog/Steve-Scarbrough/

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/4

• How can a partner create a great relationship with Microsoft?
• Who should a partner connect within Microsoft
• What frequency rhythms work
• Dynamics partner of the future
• How does a partner need to evolve?
• What new skills are needed
• What’s limiting Dynamics partners
• Partner mistakes
• Dynamics landscape and opportunities
• Difference between successful partners and not so much
• Advise to partners getting considering building a Dynamics practice

Books Mentioned

• The Fiefdom Syndrome: The Turf Battles That Undermine Careers and Companies – And How to Overcome Them – by Robert Herbold http://amzn.to/2xZADXb
• QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life – by John G. Miller http://amzn.to/2xZRwkS
• Crucial Conversations Tools for Talking When Stakes Are High, Second Edition – by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler http://amzn.to/2yZAP7t
• Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship – Mahan Khalsa & Randy Illig http://amzn.to/2fSo3mF

Resources

• Crucial Conversations Tools for Talking When Stakes Are High (Training) https://www.vitalsmarts.com/crucial-conversations-training/
• Microsoft Pix https://www.microsoft.com/en-us/research/product/microsoftpix/
• Linkedin – https://mobile.linkedin.com/
• Blind – Anonymous Work Talk – https://us.teamblind.com/

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/3

In this interview with Jim, we discuss the Dynamics delivery team. Jim Sheehan is a partner and executive of PowerObjects based in Minneapolis Minnesota. Jim has been with PowerObjects since July 2001 and has over 18 years of management experience in the financial and IT industries. He has directed PowerObjects down the path to becoming a top-performing Microsoft partner with a Gold Competency in CRM. Jim is currently driving the growth of the cloud Microsoft CRM practice and managing partnering opportunities.

Books Mentioned

Traction: Get a Grip on Your Business – Gino Wickman http://amzn.to/2whsD4Z

Resources

• PowerObjects http://www.powerobjects.com
• POTV http://www.powerobjects.com/videos

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/2

Chuck Ingram has been at Tribridge for 4 years where he currently serves the CRM practice as Senior Director. The practice has seen nearly 4x growth during those 4 years while increasing quality and customer satisfaction.

He started working with Microsoft CRM in its very earliest days while working at Microsoft where he worked for 9 years. He had a chance to work with many of the strategic projects as the new product developed into a true enterprise-ready CRM solution. Chuck also worked as Practice Director at Tectura and at HP whereas a part of DXC.Technology.

Chuck is hyper-focused on digital disruption and the accompanying customer shifts. He works with his team on developing business models and practices that deliver customer experiences and outcomes – – not just projects.

Books Mentioned

• Disrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy – Ray Wang http://amzn.to/2vA9eGS
• Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant – W. Chan Kim http://amzn.to/2geUBXO
• The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue – Robbie Kellman Baxter http://amzn.to/2wzW6pQ
• Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers – Tim Ferris http://amzn.to/2wfwOus

Resources

• Tribridge http://www.tribridge.com

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

FULL SHOW NOTES
https://podcast.nz365guy.com/1

Guus Krabbenborg is a seasoned professional who works with Microsoft partners to drive success, he has:

• Over 30 years experience in this business and over 15 years in Microsoft Dynamics
• Deep understanding of the marketing, sales, delivery and support of ERP and CRM solutions
• Good knowledge of Dynamics AX, CRM, NAV and Dynamics 365
• Strong ‘out-of-the-box-thinking’ capabilities
• Business trainer/coach in different cultures, delivering in the Dutch, English and German languages

Books Mentioned

Consumption Economics: The New Rules of Tech

Resources

• QBS – http://www.qbsgroup.com
• Become a QBS Partner – http://www.qbsgroup.com/gl/become-a-partner.aspx
• Partner2Partner – http://www.dynasource.com website for Partner2Partner cooperation. Can help partners find the Microsoft skills and capacities that they are missing to win (additional) deals. But also, to offer their own superfluous skills and capacities to other partners to maintain an elevated level of billability.

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith