In this episode of The Product Handbook, we unpack the Ladder of Inference — a powerful model for understanding how we jump from observation to action (often without realizing it).

You’ll learn:

• The mental steps that make up the Ladder of Inference — and how to remember them

• Why unchecked assumptions and past experiences quietly distort decisions

• How to use self-awareness, curiosity, and balanced inquiry to spot flawed thinking — in yourself and your team

• Practical ways to slow down the climb and make better, more collaborative decisions

If you’ve ever watched a team spiral into bad decisions or miscommunications based on invisible assumptions — this episode gives you the tools to catch the ladder before it runs away with your strategy.