John Rossman, former Amazon executive and author of "The Amazon Way," discusses Amazon's 14 leadership principles and their application to modern businesses. As a fifth-generation Oregonian who worked at Amazon from 2002-2005, Rossman witnessed the company's transformation into a platform company. He emphasizes customer obsession, the importance of simplifying work processes, and ownership mentality. His latest book "Big Bet Leadership" provides a playbook for organizational transformation in the hyper-digital era, focusing on systematic experimentation and long-term thinking.

TAKEAWAYS

• Customer Obsession Beyond Transactions: Practice both tactical customer service and strategic curiosity about customers' broader needs upstream and downstream of current interactions.
• Simplify Before Innovating: Focus on zero-based redesign and radical simplification of work processes before adding new technologies - most companies have calcified layers that need unwinding.
• Ownership Mindset for Long-term Success: Think enterprise-wide beyond your role, never say "that's not my job," and refuse to sacrifice long-term value for short-term results.

A QUICK GLIMPSE INTO OUR PODCAST 🎙️ Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws

“The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders.” — Brandon Laws

About Xenium HR Xenium HR transforms workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium empowers growth by simplifying HR and creating environments where employees thrive. Learn more →

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