Is your office manager truly managing—or simply keeping the office running day to day?

This week on Dentistry Unmasked, Brian and Pam are joined by the one and only Dr. Roger Levin, who brings his decades of experience in practice management and dental consulting to a critical (and often overlooked) topic: what it really takes to build an effective office manager.

Too often, office managers are promoted into the role without clear expectations, structured training, or the tools they need to succeed. Dr. Levin breaks down why that happens—and more importantly, how to fix it.

He shares what separates a true manager from an administrator, and how proper training and development can transform an office manager into a confident, competent leader who actively drives practice growth.

If you’re a dentist wondering why your team isn’t operating at the level you expect—or an office manager looking to step fully into your leadership role—this episode offers practical insight you can put into action immediately.