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Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help! 🎧

Ever feel like there just aren’t enough hours in the day? My latest podcast guest, Abi Cronin, knows exactly how to fix that.

Abi runs Too Busy to Work, a business and lifestyle assistant service that helps overwhelmed professionals take back control of their time. Whether it's diary management, email organisation, event planning, or even booking appointments, Abi’s expertise keeps businesses running smoothly.

In this episode, we chat about:
 ✅ Why delegation isn’t a failure – it’s a strategy
 ✅ The tasks professionals most often offload
 ✅ How outsourcing gives you more time for the things that matter

Her biggest piece of advice? Don’t wait until you’re drowning in to-dos. Get support before burnout hits!

Listen now to hear how a little help can make a huge difference.

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️

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Recruitment is shifting fast, and digital marketing roles are feeling the impact. In my latest LiveChat Factory Podcast, I sat down with Ian Benjamin from Digital Execs to talk about:

🔥 The highs and lows of digital recruitment over the past decade
💡 How AI and data are shaping the hiring landscape
📉 Why candidate communication is still a major challenge in recruitment
🌍 The importance of diversity, equity, and inclusion in hiring

One of the biggest takeaways? Customer service in recruitment matters. Candidates left in the dark will move on. Companies with slow response times lose top talent. Whether it's AI, data, or marketing—hiring the right people starts with treating candidates like customers.

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️

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In this festive episode, Karen Levett chats with Joey Willoughby-Rainsford, a digital content specialist at Ofcom, about the evolution of customer service and the ever-growing need for a human touch in a tech-driven world. From their shared beginnings at Which? to Joey’s innovative role at Ofcom, they dive into how creativity, empathy, and simplicity can transform customer interactions and content creation.

Plus, Joey spills the beans on what it’s like hosting "Traitors" evenings, why building trust online is more crucial than ever, and how to create content that’s as impactful as it is engaging. It's a mix of nostalgia, insights, and a dash of Christmas cheer.

Let’s make your customer experience sparkle this holiday season! ✨

Introduction by the LiveChat Factory Podcast Editor, Mike Roberts of Making Digital Real

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️

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In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service. 

Debbie discusses her journey, the skills needed for great service—like empathy, patience, and active listening—and how to turn frustrated customers into loyal advocates. 

They also explore the challenges and rewards of working in a customer-focused industry.

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️

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In this episode, Karen sits down with Sam Taylor, Marketing Manager at Sturdy Foods.

They discuss the story of Yorkshire Handmade Pies and the Homemade Pizza Club, exploring how LiveChat Factory became an essential partner in delivering top-notch customer service. 

Sam shares insights on the challenges and rewards of outsourcing customer care.

Tune in for a 30 minute chat about pies, pizzas, and perfecting customer service! 🎧🥧🍕

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️

Send us a text

Welcome to the LiveChat Factory Podcast.

In our trailer episode, we're diving into what you can expect from this exciting new journey. 

I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring interviews with clients discussing the ins and outs of outsourced customer service. We'll explore the benefits, challenges, and best practices for incredible customer support techniques and case studies. 

Plus, we'll tackle hot topics such automation, live chat, business WhatsApp and SO MUCH more.

Join us for engaging discussions and practical tips to elevate your customer service game. 

Episode 1 coming VERY soon! 🚀

For more information on what we do, please visit https://www.livechatfactory.live/

The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️