The Marcel Podcast

Shasta Nelson is an author, keynote speaker, and the Founder and CEO of GirlFriendCircles. An expert on friendships and healthy relationships, she has written several books covering how they impact all facets of life. She has been featured in many magazines, TV shows, and newspapers, including Good Housekeeping, The Today Show, The New York Times, and The Washington Post. Her most recent book - The Business of Friendship: Making Most of Our Friendships Where We Spend Most of Our Time - is a guide to developing deeper connections with your colleagues. She joins Marcel Schwantes to discuss the power of friendship, and why it's important for the workplace.Marcel asks Shasta what inspired her to write her recent book. "I would often ask why businesses aren't taking all the research surrounding the importance of friendships among employees seriously. It seemed that people would only take it seriously if there was a book about it as a business subject," she replies. [4:07]The results of a Myers Briggs Institute survey about job satisfaction suggest that the bottom line for job satisfaction is having closer relationships with your coworkers. Socialization is a human need, which is why we function best when we feel like we belong to a community. [12:09]Friendship is a triangle of three requirements, which are: positivity, consistency, and vulnerability. Positivity is the foundation of the triangle. Every relationship starts with low levels of consistency, and therefore low levels of vulnerability. As consistency increases, so should vulnerability. [16:15]Marcel asks Shasta what leaders should be doing to counter loneliness at work. There is a prevalent belief that managers do not want friendships among coworkers. Shasta remarks that the first thing leaders should do is dismantle that belief, and make it explicit that they encourage close relationships in the workplace. [21:45]The biggest obstacle preventing an organizational culture of friendship is the mental block we have against it. Another big obstacle is a lack of positivity in the workplace. [33:35]Marcel asks Shasta why she thinks fear-based management styles are still prevalent. "Fear [levels are] high in all of us individually, so it makes sense why it's affecting us collectively. Much of our lives are controlled by fear, and we are affected by each other's mood." [37:01]ResourcesShasta Nelson on LinkedIn | TwitterShastaNelson.comThe Business of Friendship: Making Most of Our Friendships Where We Spend Most of Our Time

Send Marcel a text message!

Kevin Monroe is a globally recognized thought leader, consultant, and self-proclaimed perpetual optimist. He is dedicated to “helping people flourish on the road less traveled in business, leadership and life.” He is the host of the This ExtraOrdinary Life Community and Podcast, and a longtime friend of Marcel Schwantes. He joins Marcel to talk about his journey in podcasting, what makes life extraordinary, and belonging.Kevin believes that the world needs more gratitude. Gratitude is the most fertile soil in which to begin any plan or endeavor. [3:37]Kevin shares his journey into podcasting. His very first podcast was started on a whim, with no clear strategy or prior knowledge of how podcasting even worked. Though it was sporadic and not properly planned out, Kevin developed relationships with many successful individuals due to that initial podcast. [6:42]The difference we want to make in the world is really achieved by doing ordinary things with extra focus, flavor, and flair, which transforms the ordinary into the extraordinary. [12:58]The little things can have a great impact on people. In one instance, Kevin shares, he was meeting a sceptical executive to do a presentation about the value of servant leadership and why it should be at the core of business. At the end of the presentation, the executive told Kevin that the most impactful part of the experience was the way Kevin greeted him and said that he would begin greeting his employees in the same manner. [21:49]There is a key difference between belonging and fitting in. Kevin defines fitting in as compromising aspects of yourself to conform to pre-existent norms. Cultures of belonging promote autonomy and flourish, Marcel adds. He sees fitting in as just going through the motions, and belonging as what lends to growth and thriving environments. [30:27]Kevin shares how leaders can foster environments of belonging in their workplace, even if they don’t have much authority. You must first have the conversation about belonging and authenticity with yourself, and then start talking with your team. [38:28]Marcel asks Kevin why he thinks fear is still prevalent in the workplace. “Belonging is linked to a whopping 56% increase in job performance, a 50% drop in turnover, and a 75% reduction in sick days,” he replies. “Employees with higher workplace belonging also showed a 167% increase in their employees promoter score. I have a hunch that a high percentage of those who are actively disengaged have a sense of unbelonging so great that they are willing to sabotage their own organization.” [41:13]ResourcesKevin Monroe on LinkedIn | Twitter Email: [email protected] or text Kevin at +1-404-713-0713 KevinDMonroe.com | ThisExtraordinary.lifeHarvard Business Review- The Value of Belonging at WorkTheGratitudeChallenge.communityGratitudeEncounter.com The Boy, The Mole, The Fox and The Horse video The Boy, The Mole, The Fox and The Horse book

Send Marcel a text message!

Kerry Wekelo is the Chief Operating Officer of the Culture Infusion program for Actualize Consulting, and an author. Her latest book, Gratitude Infusion: Workplace Strategies for a Thriving Organizational Culture, delivers practical strategies to develop a gratitude-based work climate and improve the efficacy of organizations. She joins Marcel Schwantes to discuss how you can infuse more gratitude into your leadership practices and organizational culture. Research has shown that people who are grieving loss or going through difficult periods in their lives have used gratitude as a coping method, and it has worked well and helped them move on. Gratitude is a really easy way to pivot your emotional state, according to Robert Emmons. [5:05]Actualized Consulting went from a 33% turnover rate to less than 4% by infusing gratitude into their culture, claims Kerry. The first 5 years were more focused on financial and operational stability, and not on their people, but they quickly discovered the value in expressing gratitude, and implemented practices into their regular internal operations. [7:24]Marcel asks Kerry what the obstacles may be for leaders who are sceptical about the outcomes of gratitude. “People are so busy and feel like they have to be doing so much that they don’t take a moment to pause and realize that gratitude doesn’t take much time,” she responds. They don’t prioritize it because they may not believe in it, Marcel adds. [10:40]Kerry and Marcel discuss how gratitude works in times of uncertainty. Kerry shares how she has been using gratitude as a coping tool to stay grounded. Marcel advises listeners to also use gratitude whenever they are experiencing difficult times. [13:24]Marcel asks Kerry why she thinks some leaders still lead through fear. “They just haven’t experienced or been exposed to it [love],” she replies. “People don’t think it’s numbers driven, but if you think about it, it can reduce your turnover and have higher productivity.” [19:39]ResourcesKerry Wekelo on LinkedIn | TwitterKerryAlison.com ActualizeConsulting.comGratitude Infusion: Workplace Strategies for a Thriving Organizational Culture

Send Marcel a text message!

Deborah Smith Pegues is a Maxwell Leadership Coach, award-winning author, and TV host on the TBN Salsa Network. As a former VP of a Fortune 500 company, Deborah has extensive knowledge and experience in leadership. She is a global speaker delivering advice on relational, financial, physical, and emotional freedom. Her most recent book entitled Lead Like a Woman, is a manual of empowerment and a practical guide for women who dream of being leaders. She joins Marcel Schwantes to discuss gender inequality in the workplace and how women can rise up to senior management roles.Women make up almost half the workforce in the US and hold over half of the country's middle management positions, but they only account for 5% of the most executive positions in the top 500 companies listed on the New York Stock Exchange, research says. [1:17]Marcel asks about the purpose of Lead Like a Woman. Deborah explains that she wants to teach women how to bring what they have to offer to the table. "We need to stop the hand-to-hand combat and work hand-in-hand together," she says. [4:30]Marcel comments that one of the best traits of a leader is curiosity. Curiosity manifests itself as intuition in women. [8:45]Leaders need to let go of their tendency to pursue perfection as it is counterproductive.. [13:00]Marcel asks Deborah what she thinks may be the most common obstacle female leaders face today. She replies that one such obstacle is lack of confidence and cites a Harvard study proving it. Many women don't aspire to achieve high positions because they don't believe they can, so they don't apply for them. [17:44]Deborah talks about her journey, from her humble beginnings as a Southern maid to climbing the corporate ladder. "You've got to ask for what you want and not be shy about it," she says. [21:36]"There's been a recent push to make corporations more diverse, but it feels disingenuous and has become more cliche than actual practice," Marcel comments. He asks Deborah to explain why diversification should be more than just a checkbox to tick. She talks about the value of having diverse opinions and perspectives on a team, and discusses how unconscious bias and white privilege affect hiring practices and promoting women up the ranks. [28:59]Marcel asks Deborah why she thinks some leaders still lead through fear. Fear is a good motivator and it makes people get the job done, she replies. She talks about the negative impact that fear-based leadership has on employees, and how leaders should show love. [32:08]ResourcesDeborahPegues.comDeborah Smith Pegues on LinkedIn | TwitterLead Like A Woman: Gain Confidence, Navigate Obstacles, Empower Others

Send Marcel a text message!

Today’s guests come from 3 different continents, but they all believe in servant leadership. Dirk van Dierendonck is Dean of Faculty/ Vice Dean of Rotterdam School of Management at Erasmus University in the Netherlands. Vincent Giolito is an Associate Professor and the Director of Executive Education at Emlyon Business School in Morocco. Bob Liden is Associate Dean of College of Business Doctoral Programs and Professor of Management at the University of Illinois at Chicago. In this special episode of the Love In Action podcast, Marcel Schwantes speaks with this panel of expert educators about servant leadership, why it works, and the impact it has on organizations. Dirk explains that servant leadership is other-oriented leadership, but it’s also about the impact that your organization has on the world. Bob adds that servant leadership is most effective when coming from a place of genuineness. [4:29]Dirk, Vincent and Bob dispel some assumptions about servant leadership. “There is a misconception that servant leaders are just leaders who are nice to work with. No, these are people who are very concerned with attaining organizational objectives, but they think about those objectives through people first,” claims Vincent. [7:33]According to Dirk’s research, empowerment is important in an organization. Servant leadership opens up more opportunities for shared leadership; teams with shared leadership are statistically the most productive teams. [13:00]Marcel asks what the best approach may be to servant leadership during the current global health and economic crisis. “Servant leadership relies on close personal interaction with followers, and it involves listening, understanding people’s desires and fears, and perspective taking. The challenge comes with doing it virtually,” Bob comments. He adds that the most challenging trait to fight off as a servant leader is the pursuit of one’s self interest. [21:02]Servant leadership is a mindset. It takes time to grow. [28:11]A top-down approach to transforming organizational culture into one of servant leadership will not work, claims Vincent. The transformation must happen at all levels of the organization for any lasting effect to take place. [30:30]Marcel asks them why they think some leaders still lead through fear. “People don’t seem to understand that management is a skill that needs to be developed,” Bob says, “yelling at people and leading through fear is much easier than listening, understanding and practicing compassion.” [35:59]ResourcesDirk van Dierendonck on LinkedInProf. Dirk van Dierendonck at Rotterdam School of ManagementVincent Giolito on LinkedInRobert Liden on LinkedInRobert Liden at University of IllinoisEmail: [email protected] Marcel is offering listeners a chance to be a beta group member of his exciting leadership course “From Boss to Leader.” Beta group members get access to the course at up to 60% off the normal price! Contact Marcel today!

Send Marcel a text message!

Marcel Schwantes welcomes this week’s guest, Dr. Stephen Trzeciak, to the Love In Action Podcast. Dr. Trzeciak is Chief of Medicine at Cooper University Healthcare, and Professor and Chair of Medicine at Cooper Medical School. His research has been featured in prominent medical journals, including the Journal of the American Medical Association and the New England Journal of Medicine. He is the bestselling author of Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference. Dr. Trzeciak was granted the 2019 Influencers of Healthcare Award by the Philadelphia Inquirer.Stephen’s mission is to make healthcare more compassionate through science. [3:11]An unexpected question from his 12-year-old-son changed the trajectory of Stephen’s research. [7:33]“I ended up coming to the conclusion that the most pressing problem of our time is the lack of compassion,” Stephen says. “And I believe that transcends almost everything that we’re seeing in society today.” [9:58]Physicians miss 60-90% of opportunities to treat patients with compassion. [13:07]“We're testing the hypothesis that compassion isn't just a nice to have, that it's literally part of the therapeutic relationship itself,” Stephen says. [14:38]Marcel and Stephen discuss how compassion improves patient outcomes. Stephen points out that if you care about your patients, you’re more likely to be meticulous about the technical aspects of patient care. He shares how depersonalization, a major indicator of burnout, is associated with medical and surgical errors. [18:03]Marcel asks how compassion benefits the patient as well as the healthcare provider. [22:48]The three domains of burnout are depersonalization, emotional exhaustion, and feeling unable to make a difference. [23:15]There’s an inverse relationship between burnout and compassion, Stephen argues. People who have more compassion are more resistant to burnout. “The preponderance of evidence in the literature suggests that compassion can actually be protective; and perhaps compassion is actually an antidote to burnout…” [25:25]“40 seconds of compassion was all it took to make a measurable difference in the anxiety levels of patients who had gone through cancer,” Stephen says, “...a meaningful compassionate intervention takes less than 60 seconds.” [31:00]You can become more compassionate if you believe you can, and if you work at it. [35:00]Helping others helps you become more successful, Stephen argues. On the other hand, people who are only focused on themselves are more likely to be depressed, anxious, unfulfilled and unhappy. [37:50]Stephen comments, “The three most important things in success is people, people and people. So if you have the people that are going to be modeling behavior that gives other people elevation and that upliftment of witnessing moral excellence, that's just going to be a chain reaction.” [41:25]Stephen advises listeners to “Find the greatest need that you possibly can and then go fill that need in service to others. And the science shows that that is much more likely to give you your true fulfillment.” [43:21]ResourcesCompassionomics.com

Send Marcel a text message!

Alain Hunkins is a best-selling author and the CEO of Hunkins Leadership Group. He is also a Senior Facilitator for Eagle’s Flight, The Energy Project, and futurethink, as well as a Senior Consultant for JMReid Group. He is a professional with over two decades of experience in leadership training, facilitation, and organizational development. He joins Marcel Schwantes to discuss the three foundational competencies of good leadership. According to research, only 23% of people think that their leaders are leading well. When the wrong people are put into positions of leadership, it results in disengagement, turnover, poor performance, anxiety and stress, Marcel cites. [00:43]Because of the power differential, most people don’t feel comfortable speaking up and telling their leaders the truth about their leadership. Alain claims that this allows bad leadership to perpetuate itself. [6:33]Charisma and confidence are good, but they don't make leaders. Ultimately, leadership is a skill that can be cultivated and improved when you practice the three competencies of a good leader, which are: connection, communication, and collaboration. [11:46]At its core, leadership is a relationship between a leader and a follower, and what creates that strong relationship is connection. Empathy forms the basis of connection. Alain defines empathy as showing people you understand them. [16:49]Communication is a means to an end. The goal of communication is to create a shared, accurate understanding. Understanding is seeing reality the way someone else sees it, Alain explains. The reason shared understanding is so critical is because it is the platform on which we stand to take all future action, he adds. [21:24]We have to fulfill four fundamental needs in order to achieve optimal performance, Alain shares. These are physical and psychological safety, energy, ownership, and purpose. [28:16]Marcel asks Alain why he thinks some people still lead through fear. “It’s less work,” Alain replies. It takes a certain level of maturity to move beyond fear. When we have been raised on fear, it is an easy go-to strategy of leadership because humans copy the behaviors of those before and around them. [32:52]Join the 30 Day Challenge! Alain is offering two complimentary sports to listeners of Love in Action! Email [email protected], and let him know you heard about the challenge on the show.ResourcesAlain Hunkins on LinkedIn AlainHunkins.comCracking the Leadership Code: Three Secrets to Building Strong Leaders

Send Marcel a text message!

Rob Chesnut is a former federal prosecutor, an author, General Counsel of Airbnb, and one of the most influential voices in business ethics in the USA. His recent book, Intentional Integrity: How Smart Companies Can Lead An Ethical Revolution, is a manual for cultivating integrous cultures in six steps. He joins Marcel Schwantes to discuss the importance of integrity in business, and how a lack of it leads to one’s own detriment.Rob’s purpose is to help companies be a force of good in the world. He believes that companies can play a part in solving many of the world’s existing issues. [4:19]Leaders are the thermostats for integrity within their companies: by their words and actions, leaders create the environment in which everyone operates. [7:12]Data shows that organizations that are perceived to act with integrity are outperforming their competitors. Consumers favor business with companies whose values align with theirs, Rob points out. [11:22]Marcel asks Rob how leaders can demonstrate integrity when laying people off. Rob responds that leaders must be the first ones to make the sacrifice of a salary deduction. Also, they should exemplify humility, servanthood and compassion in helping former employees transition. [17:21]Intentional integrity involves talking openly about uncomfortable subjects, being clear about what expectations are and removing ambiguity. Rob explains why every company should live by a code of ethics: it reflects your company’s values. He and Marcel discuss the six Cs of intentional integrity. [23:44]“If you make a mistake as a company,” Rob says, “you can't bury it, ignore it, or pretend it didn’t happen. You need to have the self-awareness to acknowledge that you made a mistake and talk openly about where you failed. Once you’ve done that you can set a new path forward to how you’re going to get back on track, but it needs to be done in a clean way. You can’t just change your behavior suddenly and hope people notice; you need to have that conversation.” [36:00]Rob offers advice to leaders who want to start having the difficult conversations. “Recognize that integrity is not an optional subject anymore. You’ve got to get over your discomfort as a leader and recognize that silence and ambiguity are the enemies of integrity. This is part of the leadership that your employees and the world need from you.” [41:18]ResourcesRob Chesnut on LinkedIn | Twitter IntentionalIntegrity.comIntentional Integrity: How Smart Companies Can Lead An Ethical Revolution

Send Marcel a text message!

Jim Kouzes is the Dean's Executive Fellow of Leadership at the Leavey School of Business at Santa Clara University. He is also a lecturer and the co-author of the best-selling book, The Leadership Challenge. He has been cited by The Wall Street Journal as one of the 12 best executive educators in the US, and ranked by Leadership Excellence magazine as 16th on their list of the top 100 thought leaders. He joins Marcel Schwantes to talk about the relationship between leadership and adversity.Historically, many leaders who changed and shaped the world did so in the face of adversity and unfortunate circumstances. Jim defines leadership as the art of mobilizing others to want to struggle for shared aspirations. [6:23]At Marcel’s request, Jim condenses his years of research and data into three lessons: leadership is a set of skills and abilities; leadership is everyone’s business; and leadership is a relationship between those who aspire to lead and those who choose to follow. The five practices of exemplary leadership are: model the way; inspire a shared vision; challenge the process; enable others to act; and encourage the heart. [9:58]“Adversity is the opportunity for greatness,” Marcel quotes from one of Jim’s books. He asks Jim to explain the meaning. Adversity forces you to do things differently, Jim argues. He observed that most people credit their personal best to a challenge they overcame. [13:36]Studies show that leaders who display more empathy and compassion are better able to: walk in another person’s shoes, act on their understanding of others, and have higher levels of commitment to their organizations. Jim gives an example of a micro-action that leaders can do to demonstrate these positive traits. [17:41]Marcel asks Jim why he thinks some leaders still lead through fear. Jim says it may be because of belief: those with fixed mindsets are less likely to engage in exemplary leadership practices. Additionally, one of the ways people learn how to lead is by observing others. If leaders model tactics of fear and intimidation and they seem to work, their successors are likely to lead the same way. However, this kind of leadership is not sustainable, he points out. [24:50]One of the ten truths of leadership is that a leader’s behavior matters, as it has a direct impact over employee engagement. The most challenging exemplary leadership practice is inspiring a shared vision, Jim adds. Many leaders find it difficult to communicate their ideas in a way that they are confident their constituents understand. [30:26]Jim says, “The secret to success is staying in love. Staying in love gives you the fire to ignite a flame in others and have a greater sense of purpose. A person who is not in love does not feel the kind of excitement necessary to get ahead and to lead others. There is no other thing in life that is more positive and exhilarating than love.” [35:56]ResourcesJim Kouzes on LinkedIn | Twitter

Send Marcel a text message!

Marcel Schwantes shares a preview of his exclusive leadership training course in this solo episode of Love In Action.Marcel describes the reason behind starting the Love In Action podcast. He says he’s tired of living in a world where organizations see their people as objects or functions to be used for profit, while disregarding their livelihoods. [2:48]Leaders have a responsibility to take care of people. When people feel cared for, amazing things happen in the workplace. [5:13]75% of people who leave a company voluntarily do so because of their manager. A good job - which entails a sense of self-worth, purpose, and belonging, in a caring community of shared values, that is moving towards a fulfilling mission - is the number one determinant of happiness for employees. [9:51]The traditional workplace has been set up for over a century to serve those in positions of power. That model is no longer sustainable. We are in a different era, where people are recognizing their worth and expect to grow and thrive in caring cultures. If they don’t, they will take their services elsewhere. [10:49]Two practices of the traditional workplace that are no longer working in 2020 are the annual performance review, which disengages employees and displays an apathetic approach to ensuring things are in order, and micromanagement, which shows a lack of trust in the capabilities and skills of the employees. [12:04]Marcel proposes three questions for managers to use to reflect on their performance as leaders: As a manager, how may I be contributing to disengaging my employees? How is my leadership team or current company culture contributing to the problem of disengaging our employees? How is my hiring strategy contributing to the problem? [15:33]ResourcesMarcel is offering listeners a chance to be a beta group member of his leadership course “From Boss to Leader.” Beta group members get access to the course at half-price.Marcel Schwantes on LinkedInEmail: [email protected]

Send Marcel a text message!