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In this episode, Hans-Werner Kaas, senior partner emeritus at McKinsey & Company and co-author of The Journey of Leadership: How CEOs Learn to Lead from the Inside Out, discusses how empathy, vulnerability, and purpose define successful leadership. Drawing from his decades of coaching global CEOs and his role in McKinsey's Bower Forum, Hans-Werner emphasizes that true leadership starts with self-awareness and the ability to form meaningful connections.
Hans-Werner challenges the outdated notion that leaders must always be the smartest or most authoritative. Instead, he argues that vulnerability is a strength, fostering trust and openness in teams. By sharing personal struggles, embracing feedback, and admitting mistakes, leaders build bonds that enhance collaboration and innovation. He also highlights the importance of empathy, noting that immersing oneself in others’ perspectives creates trust and inspires purpose-driven cultures.
The Bower Forum’s model is presented as a practical framework for leadership development. It encourages leaders to create personal “commitment plans” focused on self-growth, team leadership, and organizational impact. Hans-Werner shares stories of CEOs who transformed their leadership styles by adopting empathy and a willingness to learn from failures. He advocates for “fearless learning,” which involves questioning assumptions, adapting to new realities, and using setbacks as growth opportunities.
Key takeaways include:
Hans-Werner’s insights demonstrate that leadership success today hinges on authenticity and emotional intelligence. By fostering a culture of care, trust, and adaptability, leaders can create resilient and high-performing organizations. Vulnerability, self-awareness, and empathy are not just traits of effective leaders—they are essential for building thriving teams and achieving sustainable success.
Links/Resources:
Website: https://www.mckinsey.com/
Bower Forum: https://www.mckinsey.com/capabilities/people-and-organizational-performance/how-we-help-clients/mckinsey-academy/executive-programs/bower-forum
Book: https://www.amazon.com/Journey-Leadership-CEOs-Learn-Inside/dp/0593714210/
LinkedIn: https://www.linkedin.com/in/hanswernerkaas/
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Why do some organizations thrive in collaboration, innovation, and resilience while others struggle with stagnation and silos? How can leaders build a culture that inspires risk-taking, fosters diversity, and drives ethical success?
In this episode, we have invited Dr. Mary Murphy, a social psychologist, Stanford graduate, and protégé of mindset pioneer Carol Dweck. Dr. Murphy's groundbreaking research builds on Dweck's work to explore how organizations, not just individuals, adopt mindsets that profoundly influence performance, motivation, and inclusion. She introduces the concept of "Cultures of Growth" versus "Cultures of Genius" and unpacks the transformative power of creating a learning-focused organizational culture. If you're ready to revolutionize your team's dynamics and embrace a sustainable path to growth, this episode is your blueprint.
Summary:
Dr. Mary Murphy explains that fixed mindset cultures focus on "star performers" and collecting top talent, while growth mindset cultures believe everyone can develop and contribute with the proper support. She discusses the negative consequences of a fixed mindset or "culture of genius" environments, such as risk aversion, lack of collaboration, and ethical issues. In contrast, growth mindset cultures are more inclusive, innovative, and supportive of employee development.
Dr. Murphy provides practical advice for leaders to foster a growth mindset culture. This includes understanding your and your team's mindset triggers, strategically using feedback and praise to encourage growth, and creating an environment where mistakes are seen as learning opportunities. She emphasizes the importance of equity, not just equality, in supporting the unique needs of each team member. Dr. Murphy also shares examples of strong growth mindset cultures, like Patagonia, that focus on sustainable and regenerative organizational practices. The key is continuous attention to culture to prevent regression to a fixed mindset environment.
Quotes:
● "Mindset isn't just located in our mind. As I said, it is influenced by the people in the situations around us. And so the solution changes to not just get people to change their minds, but to change the culture around them so that everyone is naturally moved more to their growth mindset most of the time."
● "In the culture of growth, we see that you can put in some learning structures so that we can understand the measured risks we want to take. We can create sort of small experiments along the way."
● "An equity lens means that we might be giving different things to different people. It's not equality, giving everyone the same thing. It's understanding where people are in the moment and what different individuals need to be successful to grow and develop maximally."
Takeaway:
● Identify your mindset triggers - the situations that tend to push you towards a fixed mindset. Be aware of these triggers so you can proactively manage them.
● Provide "wise feedback" to your team members - start by expressing your high standards and belief in their ability to meet those standards before providing specific, actionable feedback.
● Implement a "favorite mistakes" practice in your team meetings - have everyone share a mistake they made that led to valuable learning.
● Solicit critical feedback from your direct reports and model how to receive it with a growth mindset. Show them how you plan to use the feedback to improve.
● Focus on equity, not just equality, when developing your team. Provide different resources and support based on each person's unique needs and goals.
Timestamps:
[03:49] Dr. Murphy's story: How her multicultural upbringing shaped her research
[06:27] Cultures
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Episode Recap:
Marcel speaks with Nathalie Gerschtein, President of L’Oréal’s Consumer Products Division in North America. Nathalie discussed her journey as a leader and her experiences moving up the ranks. They also explored topics such as psychological safety, unleashing human magic, and the concept of love as a leadership strategy, with Nathalie sharing her experiences as a mother working abroad and her journey to becoming the first woman to lead L'Oréal's Consumer Products Division in North America. Nathalie emphasized the need for women to remain ambitious and not apologize for their drive and to be open to learning from others. The conversation concluded with a discussion on the importance of leading with love and ambition in the workplace.
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Career development is broken, and our expectations have not kept pace with the reality of today’s workplace, according to today’s guest, Julie Winkle Giulioni. Julie co-authored the classic bestseller Help Them Grow or Watch Them Go, which has been re-released in an expanded version. Julie argues that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results, and she provides managers with the types of conversations they must have with their employees. Today, we’re talking about developing and growing employees.
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Marcel and guest Mitch Warner discuss the impact of Arbinger Institute’s work, particularly the book "Leadership and Self-Deception," on organizational transformation and the importance of self-awareness and humility in leadership. They also explored the concept of self-deception and its impact on decision-making and relationships, emphasizing the need for accurate perception and the ability to see oneself and others clearly for effective leadership. Lastly, they discussed strategies for overcoming self-deception and improving workplace relationships, including adopting an “outward mindset.”
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Quotes:
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Book: Belonging without Othering How We Save Ourselves and the World
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Mentioned in this episode:
MIT Sloan Management Review article: Bad Apples or Bad Leaders?
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Jonathan Fisher, MD, FACC
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From the publisher's feed
The Marcel Podcast (formerly 'Love In Action') is where leadership meets human flourishing.
Hosted by leadership coach, global speaker, and author Marcel Schwantes, each episode features bestselling authors, leading researchers, innovative executives, and inspiring changemakers who share practical, evidence-based insights for leading well and living well in the age of AI.
Whether you're leading a team, an organization, or simply striving to become your best self, you'll discover ideas, tools, and conversations to help you flourish at work, at home, and in life.
Because when people flourish, organizations thrive—and the world becomes a better place.

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