Unchurned - The No. 1 podcast for Customer Success

The one metric every CX should know ft. Meenu Agarwal (Workday)


Listen Later

I’ve said it before, but one of my favorite quotes comes from hockey legend Wayne Gretzky:  “I skate to where the puck is going to be, not where it has been.” 

I love that approach because it isn’t just about hockey – it applies to business as well. 

And Meenu Agarwal, the head of customer experience and success at Workday, seems to have followed that approach about as well as anyone. 

Just one look at her LinkedIn – from her time at Oracle to IBM to HubSpot to VMware to Workday – and her eclectic range of roles shows Meenu hasn’t been afraid to explore new ground. 

It was one of the main reasons I wanted to talk to her on the latest episode of “[Un]churned,” frankly. I had to hear about her unique journey. 

Thankfully, Meenu gave me some great insight into her career – and plenty of other topics. 

On this podcast, we also covered the following:

  • How to Scale a CS Organization
  • The One Metric *Everyone* Should Know
  • The State of Women in CS and Tech

This was a fun one, and one of the more illuminating conversations I’ve had on Unchurned. And I  think you’ll enjoy it as much as I did. 

– Josh Schachter, UpdateAI CEO 



👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for
UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success.
Subscribe to the CS Insider Newsletter



...more
View all episodesView all episodes
Download on the App Store

Unchurned - The No. 1 podcast for Customer SuccessBy Josh Schachter - UpdateAI

  • 5
  • 5
  • 5
  • 5
  • 5

5

87 ratings


More shows like Unchurned - The No. 1 podcast for Customer Success

View all
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch by Harry Stebbings

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

519 Listeners

Hidden Brain by Hidden Brain, Shankar Vedantam

Hidden Brain

43,465 Listeners

Pivot by New York Magazine

Pivot

9,202 Listeners

The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

The Official SaaStr Podcast: SaaS | Founders | Investors

175 Listeners

The Daily by The New York Times

The Daily

111,864 Listeners

The Customer Success Podcast by Gainsight

The Customer Success Podcast

71 Listeners

Women at Work by Harvard Business Review

Women at Work

1,402 Listeners

Modern Wisdom by Chris Williamson

Modern Wisdom

3,771 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,397 Listeners

Grit by Kleiner Perkins

Grit

190 Listeners

Women in Customer Success Podcast by Marija Skobe-Pilley

Women in Customer Success Podcast

25 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,186 Listeners

Huberman Lab by Scicomm Media

Huberman Lab

28,304 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,494 Listeners

Customer Success Career Coach by Carly Agar | Career and Job Interview Tips for Customer Success Managers

Customer Success Career Coach

75 Listeners