Have Virtual Meetings become your new normal? Tune in as Sylvia Douglin, Training Expert shares strategies to enhance your online presence.

Sylvia Douglin, Refined Training and Consulting has over 30 years of platform and curricula development experience.  Ms. Douglin has worked with both government and private sector clients as a training consultant and has led training departments for hotel companies.  Her government clients have included U.S. Secret Service, EPA, IRS, DC Courts, and the Department of Defense.  Private sector clients comprised URAC, JP Morgan Chase, AT&T, and Fannie Mae.

Sylvia Douglin has been in the hospitality industry for eighteen years beginning as a consultant to Meristar Hotels & Resorts (now Interstate Hotels & Resorts) then as the Director of Human Resources at Hilton Crystal City (Arlington, VA).  Her career then brought her to the corporate office as Director of Learning & Development first for Interstate Hotels & Resorts, then Hersha Hospitality & Management.  She is currently the Director of Training for Crestline Hotels & Resorts, Fairfax Virginia developing and delivering both classroom training and on-line learning to executive and management employees throughout their portfolio.

She has maintained a long relationship with American Hotel & Lodging Association’s Educational Institute and was a board member for five years.

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