It's time to dive into performance consulting with today's guest, Christopher Adams, Principal Consultant for Performance Change Strategies LLC. Performance consulting focuses on the gaps that exist between the performance of people and the desired business results. Sometimes training can help to close those gaps and sometimes it cannot. We owe it to our stakeholders, who come to us with a pain point that needs solving, to help figure out the best solution.

Christopher and I discuss:

• Why it isn't enough for L&D to be experts in producing specific learning solutions.
• How L&D needs to develop a clear mindset around how work, the performance of people, and business results work together (and a mental model to do this).
• Asking questions that influence instead of simply gather data.
• The importance of investing in relationships in order to move from serving as a helper to working as a partner.

As principal consultant for Performance Change Strategies LLC in Charlotte, NC, Christopher (Chris) has facilitated capability building programs for leading organizations in the Americas, Europe, and Asia. He is also an associate member of the graduate faculty at the University of North Carolina at Charlotte. He frequently writes and speaks about performance consulting, leading educational sessions at international conferences. In 2019, Chris co-authored the 2019 TD@Work: Focus First on Results. He has also been personally endorsed by Jim and Dana Robinson, authors of the book, Performance Consulting, to carry forward their work of building strategic capability in talent teams.

Find and connect with Christopher Adams here:

• Website: www.resultscomefirst.com
• LinkedIn

Find and connect with Jess Almlie here:

• LinkedIn
• Subscribe to the L&D Must Change Newsletter
• Learning Business Advisor Consulting

Additional resources mentioned in this Episode:

• Book: Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results by Jim & Dana Robinson, et. al.
• Book: Human Competence: Engineering Worthy Peformance by Thomas F. Gilbert
• Book: Improving Performance: How to Manage the White Space on the Organizational Chart by Geary A. Rummler and Alan P. Brache