Financial services as an industry has traditionally approached a crisis situation as an opportunity for re-evaluation. That is certainly the case now as many large firms are floating the idea of using virtual technology as a communications efficiency and cost-cutting measure. Not so fast, says Elite Consulting Partners CEO Frank LaRosa who discusses the pitfalls of a tech-only approach with his COO Dale Dempsey. While virtual technology is certainly a tool to use to enhance communication, it is not a replacement for the importance of in-person meetings in solidifying the advisor-client relationship.