Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth.

In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Glass Management Software, the driving force behind dealership glass solutions for over four decades.

What We Discuss In This Episode:

As we explore the revenue roadmap, Mark shares invaluable insights into the untapped opportunities awaiting dealerships in the glass business. From ADAS calibrations to insurance billing, he unveils the myriad ways in which in-house glass services can bolster revenue streams and enhance profitability. We discuss the importance of seizing these opportunities and leveraging them to stay ahead in today's competitive automotive landscape.

Throughout our conversation, Mark addresses the challenges that dealerships may face in implementing in-house glass services, from technician training to workspace optimization. He offers practical strategies for overcoming these hurdles, empowering dealerships to take control of their glass operations and maximize efficiency.

One of the key themes we explore is the profound impact of in-house glass services on customer experience and satisfaction. Mark highlights how routine glass repairs can become opportunities to impress and retain customers, ultimately driving loyalty and dealership growth. 

Listen to the episode featuring Mark Haeck for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mark Haeck

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