In this episode, I play Francine who got an email from scammers claiming to be from Amazon. They said I purchased a new iPhone  but when I told them I don’t have an Amazon account, they quickly changed gears trying to convince me there were hackers on my computer. Unfortunately for these scammers, things start to get pretty wild when my husband experiments with microwaves that cause my phone to glitch at the worst possible moments.

Video: https://www.youtube.com/watch?v=4hUopGCSM6o

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Amazon/tech support scam – Edna (Francine Williams) received an email for an iPhone ordered on Amazon despite not having an Amazon account. Scammer (Brian Foster) tells her hackers stole email & set up the account and Amazon credit card. After cancelling, Brian insists that her computer needs upgraded securities that she can only get through him over the phone since her computer has been compromised. Throughout the call, Francine and the scammer deal with horrible glitching, both on the computer and over the phone thanks to her husband daisy chaining microwaves together in an attempt to create the world’s first macrowave. To pay for this upgraded security, Francine attempts to use “bite coin” in her Kraken wallet, if only she could remember her pw. Once she successfully logs in, she discovers that the 32 bitcoin she bought 10 years ago have made her a millionaire. Of course, this money is in immediate danger because of the foreign addresses connected to her computer. Brian transfers the call to the less energetic Chris who clearly doesn’t know what he’s doing, so Francine calls fake bitcoin support. Thinking outside the box, another person from “Amazon Support” (Brian’s company) named Mark calls in pretending to be Bitcoin support eager to cash in on that cool million. When Francine insists on talking to the real Kraken support, Mark thinks outside the box and pretends to be the real Kraken support chat assistance. Francine leaves him hanging when Brian calls back, insisting that he get his payment for the hours of work he spent on her. After insisting she will pay and requesting he send her a bill, Brian gives up for the day and Francine thanks him for helping her become a millionaire.

In this episode I play Edna, a grandma on the phone with multiple scammers. At one point they decided to pose as a government agent BUT things take a turn for the worst when I join the call as a rival scammer named “Daniel”.

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The call kicks off with a scammer battle between Steven and Alex.  Alex was doing the classic refund scam and was about to get Target gift cards. Another new guy scammer is called and pretends to be Alex, telling Edna to shut off the computer to disconnect OG Alex. In a poor attempt to sound more legitimate than the OG Alex, he tells her he’s from the FTC and he’s trying to save her and get a hold of OG Alex who is on her computer. After a sudden career change, new guy Alex now works for the FBI and says he will give her a password (blood) so she knows who the true Alex is just in case OG Alex calls back. Daniel from the WWWWTSACTP calls in and says new guy Alex is lying and tries to guide Edna into giving him the Target gift cards instead. When Edna goes to the bathroom, Daniel admits he’s a refund scammer too and proposes he and new guy Alex split the gift cards. When that doesn’t work, Daniel cries and pretends to hang up, only to pop back on a couple minutes later after overhearing the secret password. Daniel then hangs up and spam texts Edna “I’m a vampire I need blood” and “I want to suck your blood”. Alex tries to convince her he needs the card numbers to track Daniel down and arrest him (scammer logic). Alex transfers the call to Officer Albert who threatens to throw Edna behind the bars for assisting in criminal activity by giving the gift cards to Daniel since she sent him two of four cards via text. He tries to convince her that he is investigating the scam and needs the remaining cards to track Daniel down and in turn he will get her all the money back. Edna comes up with a better idea – she spends the gift cards at target.com, ordering $2000 in board games and other toys for her grandchildren. Daniel, who has been listening to the call the entire time, chimes in at the end and calls out Albert saying he’s not from the FBI. Daniel ends by saying he’s the one that works for the FBI and questions Albert about whether his family knows where he works, but he hangs up.

In this episode of the Scamcast, Nevaeh talks to a McAfee scammer to cancel her subscription from a renewal notice. While removing services this scammer finds 

In this episode I play “Kelly” who is talking to a scammer who claims to be removing the McAfee subscription from my computer. While he’s on my virtual computer he finds fake viruses and claims hackers are on the PC. 

In order to be safe, she needs to buy a new IP address and let’s just say he ends up giving a whole new meaning to IP. 

Video: https://www.youtube.com/watch?v=llF2HEJAYB0

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Kit (Nevaeh as Kelly) calls McAfee scammer David (later transferred to Terrance) about a subscription  renewal notice. She wants to cancel, but when the scammer connects to remove the services, he uses CMD prompt, the latest in antivirus and antihacking technology, and discovers she has hackers on her computer. He delivers the devastating news that her computer will no longer function after a week  because of viruses the hackers put on her computer causing stopped processes. He can’t help remove the hackers or the viruses so he gives her a totally legit number for Geek Squad, aka his buddy Peter in the same call center. After discovering the same hackers Terrance did, he informs her she needs a new private IP address because her public one is available to hackers like an “open book” thanks to North Korea. He offers to get her one for the low price of $180 for a 2-year plan. Inevitably, nature calls and  mid-sales pitch for this exciting offer, Peter forgets to mute his phone and audibly pees while on the call bringing a whole new meaning to IP. Embarrassed, he tries to play it off by saying another customer was playing a YouTube video which caused that sound. 

This episode is part two of when scammers pretend to be doctors. This scammer is calling our fake patients with survey questions in order to cover my job while I get him gift cards. He’s been trying to get $3500 in gift cards because he sent me too much money to my fake bank.  Let’s find out if he calls any other patients and see if he can get those gift cards.

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Call Synopsis: Kit (Nevaeh) calls a “McAfee Support” refund scam. Scammer Sean connects to the computer to issue Nevaeh (Abby) a refund. He transfers the call to Scammer Alex the financial manager/senior supervisor. Nevaeh is working from home (for a doctor’s office – Dr. Z. Oidberg) and takes calls from her boss which increasingly frustrates Alex. They refund her $3500 instead of $350 and demand she pay them  back via debit or gift card and lock the computer. Abby is on the verge of losing her job and needs her  computer so she proposes that the scammers do her job while she goes to get gift cards. After some  convincing, Scammer Mark, the manager, agrees to it. This requires him to call 4 patients (Matilda  Sweetwater (Edna), Dallas Smith (Jeb), Samantha Westport, and Geoff Hampton (cranky Edmund ) and give them a survey about their recent doctor appointments. When Abby comes home with the cards, she misinterprets something Matilda told the scammer, accidentally lies to her boss, and is fired. After discovering how the scam works and learning she got  tricked, she taunts the scammers and tells them she could do their job better so they should give her a  job since their trick made her lose hers. She spends a good part of the call quizzing them about how the  scam works and then turns "dark sided" and proposes they should work together to steal from Matilda.  The scammer says he will teach her if she gives him the gift cards but maintains that he is not a scammer but that Abby is. Abby hangs up when he won’t admit it but makes sure to thank him for teaching her everything.

These scammers sent me an email saying they saw an unauthorized charge on my credit card. The only way to cancel it was to allow them to connect to my computer. 

I went along with their script and logged into my fake bank account. They edited the HTML making it LOOK like they sent too much money and begged me to send the money back or they’d get fired. I told them I’d send the money back ONLY if they could cover my job at the doctor's office. Let’s just say our office asks patients some interesting questions.

Video: https://www.youtube.com/watch?v=llF2HEJAYB0

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Call Synopsis: Kit (Nevaeh) calls a “McAfee Support” refund scam. Scammer Sean connects to the computer to issue Nevaeh (Abby) a refund. He transfers the call to Scammer Alex the financial manager/senior supervisor. Nevaeh is working from home (for a doctor’s office – Dr. Z. Oidberg) and takes calls from her boss which increasingly frustrates Alex. They refund her $3500 instead of $350 and demand she pay them  back via debit or gift card and lock the computer. Abby is on the verge of losing her job and needs her  computer so she proposes that the scammers do her job while she goes to get gift cards. After some  convincing, Scammer Mark, the manager, agrees to it. This requires him to call 4 patients (Matilda  Sweetwater (Edna), Dallas Smith (Jeb), Samantha Westport, and Geoff Hampton (cranky Edmund ) and give them a survey about their recent doctor appointments. When Abby comes home with the cards, she misinterprets something Matilda told the scammer, accidentally lies to her boss, and is fired. After discovering how the scam works and learning she got  tricked, she taunts the scammers and tells them she could do their job better so they should give her a  job since their trick made her lose hers. She spends a good part of the call quizzing them about how the  scam works and then turns "dark sided" and proposes they should work together to steal from Matilda.  The scammer says he will teach her if she gives him the gift cards but maintains that he is not a scammer but that Abby is. Abby hangs up when he won’t admit it but makes sure to thank him for teaching her everything.

Scammers were hoping that their trick would convince me to give them $5,000. Much to their dismay, grandma uses all the money to buy a mobility scooter right in front of their eyes.

Video: https://www.youtube.com/watch?v=llF2HEJAYB0
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Call Synopsis:
Scammers claim an IP address from Mexico ordered an iPhone using Edna’s account. The scammers caught them, but now they need to initiate a refund for the $529  purchase. After filling out a very realistic Google Amazon Refund form, she is told she typed in $5290  and Amazon has sent that to her bank account, thanks Amazon! The scammer insists that she must pay  it back right now or he’ll lose his job. Edna has other plans with this gifted money and buys a top-of the-line mobility scooter. The scammer tries desperately to convince her to send him the money back or  he’ll call the police and threatens to come to her house with his lawyer.