In this episode of Contractor Cuts, we tackle a common challenge faced by contractors: dealing with difficult clients. We've all experienced angry, demanding, or unreasonable clients, but there is a simple solution to diffuse these situations before they escalate. The solution is the "Closed Loop Theory," which states that when a client has a question or expectation about their job, a loop is created that doesn't close until they are satisfied.

For example, imagine if your cable company told you they would come between 9am and 12pm, but they still aren't there by 12:30pm. This frustration can also occur on job sites if clients aren't properly updated on the progress of their work. In this episode, we delve into the "Closed Loop Theory" in depth and share tips on how to implement it in your company to keep your clients happy. Tune in to this week's episode of Contractor Cuts and learn how to close the loop and create satisfied clients every time!

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Apple Podcast: https://podcasts.apple.com/us/podcast/contractor-cuts/id1586640379

Spotify: https://open.spotify.com/show/4SE77KI88ITOlEU8FY8GPr?si=1f77d88d0d684975

YouTube: https://www.youtube.com/@contractorcuts

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