The SIXCOMMS Podcast: Elevate Your Communication Skills

Send us Fan Mail

To have listening skills is a crucial element of being able to communicate effectively.

“Listening is a positive act: you have to put yourself out to do it.” David Hockney

There are a lot of resources out there about listening and it can be quite overwhelming! So, this is the second part of a series of solo episodes I have recorded focusing on the discipline of listening.

I completed Oscar Trimboli’s Deep Listening Quiz and in this episode, I will share with you my primary listening villain AND:

• which tips resonated most with me and why
• my time at Singapore Airlines as a communication skills trainer for the newly recruited cabin crew

I will also share my STOP, THINK, CHOOSE approach to listening and what 3 steps you can take right away to start developing your listening skills.

Resources:

Oscar Trimboli's Quiz

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

To listen well requires a lot of effort. It is worth making the effort if you want to be an effective communicator. And I believe it has got a lot more challenging and complex since the world has moved online and we are working in a number of different ways with the distractions of working from home and communicating through screens for most of the day.

There are a lot of resources out there about listening and it can be quite overwhelming! So, this is the first part of a series of solo episodes I will be recording dedicated to the art of listening.

Hi, I’m Lisa, your host and I have been a teacher and learning facilitator since I graduated in 2002. I know first-hand what a crucial part listening skills play in understanding learner needs and successfully collaborating with clients to create impactful learning experiences.

I have been delivering learning experiences focused on developing communication skills for a range of professionals working in a variety of organisations over the past 12 years in Singapore. Organisations I have worked with include Singapore Airlines, Marina Bay Sands and TikTok.

In this episode join me as I explore:

• A technique that will help you prepare to listen attentively
• Julian Treasure’s R.A.S.A listening framework
• how our positioning in front of the camera impacts our capacity to listen and to be listened to

Resources:

Silence by Lemniscates

https://youtu.be/5J4BBM6nRXw

Julian Treasure

https://www.juliantreasure.com/5-part-video-series/rasa

https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better?language=en#t-249214

https://www.juliantreasure.com/books

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

As a graduate of Psychology, teacher of English Language and now a Corporate Learning Facilitator I have an insatiable curiosity and thirst to continually develop and learn. So too does my friend Yee Lin who is an advocate for continuous learning and is Head of Programme at a leading private institution in Singapore.

Yee Lin works with young professionals and students. She believes, like me, that curiosity is essential to succeed in a professional environment.  She says that “for someone new in an organisation what is very important is to find out how their everyday work relates to the overall objective or mission of the company. Being curious allows that to be discovered.”

Yee Lin and I discuss these fundamental questions:

1. What is curiosity to you and why does it matter?

2. How does being curious help young professionals?

3. What stops young professionals from being curious and asking questions?

4. What can leaders do to invite curiosity into the work environment?

5. What personal examples can you share when leaders have encouraged curiosity?

6. What can all professionals do to develop their curiosity?

Connect with Yee Lin on LinkedIn

Connect with Lisa on LinkedIn

Website: https://www.sixcomms.org/

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

It's not just Zoom Fatigue we're suffering from, it's Email Fatigue too! 

The emails we send need to make the reader feel positive. But, how do we do this? What are the key ingredients in writing an email that is clear and compassionate at the same time?

Hi, I’m Lisa, your host and I have spent over a decade designing and delivering professional email writing skills workshops. In that time, I’ve shared some techniques that have helped many professionals improve their email writing significantly!

In this episode I will share:

• the 3 fundamental questions to ask yourself before writing any email
• what to include in the opening section of an email
• my thoughts on adapting our writing style to suit the reader’s style
• The Case Study of “Rachel”
• how to write clearly & customize our language to the audience
• the 3 elements of a compassionate email reply to a complaint

Articles I refer to in this episode are:

• How to Manage Email Overload at Work by Caroline Castrillon

https://www.forbes.com/sites/carolinecastrillon/2021/04/25/how-to-manage-email-overload-at-work/?sh=2c933f9c5d8a

• Why I CC'ed You on this Email (TheCooperReview.com)

https://thecooperreview.com/why-i-cced-you-on-email/

If email writing is a professional skill that you would like to develop, please connect with me to discuss your specific writing challenges and I can design a learning program that will help you!

Connect with Lisa on:

LinkedIn

Website: https://www.sixcomms.org/

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

The way we work has changed dramatically.  We have gained a lot in terms of technical skills and explored a wide range of online platforms changing the way we meet and facilitate forever.  However, we seem to have lost those moments to connect.  Ambrin and I discuss this challenge and describe two initiatives that helped the teams we worked with connect.  In this episode you will find out about: 

• Ambrin’s professional journey from radio host, documentary maker to a career in Learning & Development
• How the pandemic has impacted us both professionally and personally 
• How Action Learning Sets and Zoom Labs help teams to connect and communicate openly
• The challenges of connecting with others online and how these can be minimized and overcome

Email: [email protected]
Website: https://www.sixcomms.org

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

Hi, I’m Lisa your host and I would like to share a little bit about me and how I came up with the Six Cs of Effective Communication. From a young age I was fascinated by people – how they behave and communicate with each other. This fascination led me to study English and Psychology at University and then become an English Language Teacher travelling to several countries before settling in Singapore where I pivoted to corporate training, working with clients such as Singapore Airlines and Marina Bay Sands.

In this episode you will find out about:

• how I came up with the Six Cs of Effective Communication
• what each C means to me
• why I think they are important now
• how they can be used to help you develop your communication skills

Connect with Lisa on LinkedIn

Website: https://www.sixcomms.org/

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!

Send us Fan Mail

Welcome to the SIXCOMMS podcast!  Thank you so much for tuning in.  

I'm Lisa your host.  In this short episode I will share:

• What topics this podcast will explore 
• The Six Cs of Effective Communication
• How the Six Cs can be used to help you develop your communication skills

Please join me if you would like to know more about the fundamental skills of empathy, compassion, rapport-building, questioning, tailoring to your audience and building trust all while navigating the challenges of a remote and virtual world of work!

Support the show

Download our 6Cs Guide to a Thriving Communicator and you will receive our monthly newsletter!