In this powerful episode of the Transform My Dance Studio Podcast, Olivia Mode-Cater sits down with Joey Coleman, best-selling author of Never Lose an Employee Again, to unpack how dance studio owners can transform their staff retention strategy. From the shocking reality that 4% of new hires quit after just one day to the real #1 reason employees leave (hint: it’s not money), Joey shares actionable tactics to create a workplace where your team doesn’t just stay, they will thrive.

You’ll walk away with practical strategies for building connection, designing intentional onboarding, fostering culture, and reigniting passion in your employees and yourself.

In this episode you will learn:

• Why the first 100 days are the most critical for employee retention.

• The surprising statistics behind why people really quit — and how to prevent it.

• How to connect deeply with part-time staff and make them feel valued.

• The difference between orientation and true onboarding (and why it matters).

• How to use the “Four Rs” framework — Role, Responsibilities, Requirements, Relationships.

• The power of building friendships at work for long-term retention.

• Low-cost, high-impact ways to create team bonding and culture.

• Why celebrating progress is as important as tracking performance.

• How to reframe leadership from “have to” into “get to.”

• The concept of “spark appointments” to reignite passion for your work.

Joey Coleman is an award-winning speaker and author who has spent nearly 20 years helping organizations worldwide turn customers and employees into raving fans. Known for his engaging keynotes and actionable strategies, he’s shared the stage with top business leaders and bestselling authors. Joey is the author of the #2 Wall Street Journal bestseller Never Lose a Customer Again and Never Lose an Employee Again.

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