The Uncharted Veterinary Podcast

By Uncharted Veterinary CommunityBusiness

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The Uncharted Veterinary Podcast episodes

September 07, 2022 UVP - 194 - Practice Manager Seeks Fun Veterinarian For Work Marriage
Practice manager and owner Jenn Galvin joins Dr. Andy Roark to tackle a tough question from the mailbag! If you're a practice manager who wants to find a veterinarian business partner, where do you even start? In this episode, Jenn and Andy talk about setting expectations, maintaining relationships throughout the current hospital, growing and using your personal network, and achieving cultural alignment with someone you just met. This episode has all the drama of a reality dating show (not really, but we talk a lot about how business partnership is a lot like life partnership)! Let's get into it!
ABOUT OUR GUEST: Jenn Galvin is a spreadsheet-loving Veterinary Practice Manager with over 20 years of experience in the field. Growing her hospital and helping her team succeed through hard work, positive leadership, and humor is what gets Jenn up in the morning. She's an introverted "inventory nerd" that loves bratty beagles, dungeons and dragons, and the outdoors. She loves sharing the mistakes she's made, and the things she's learned, with other hospital owners and managers so they can grow their hospitals, teams, and themselves!
Mentioned in this episode:
Care is Your Calling
Join us for the Medical Director Summit!
Get the Protocol Training Game Here!
51 min
August 31, 2022 UVP - 193 - We Have A Manager...They Don't Manage
Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work ethic between staff members? When frustration like this extends over time, the result can be cultivating an office environment with a huge increase in tension, gossip, and bickering. Dr. Andy Roark and practice manager Stephanie Goss tackle a mailbag question from a veterinary technician who is grappling with a hospital environment like this. They feel like their practice owner and manager haven't really addressed things from the perspective of the team but this tech feels they might be open to suggestions on what to do and how to approach the situation. Our vet tech says they are "not really sure where to even start with coming up with an overhaul in training/rewards/consequences.." and asked for input from Andy and Stephanie. These are great questions and common challenges we are excited to talk about so let’s get into this…
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Join us for the Medical Director Summit!
Get the Protocol Training Game Here!
Care is Your Calling
52 min
August 24, 2022 UVP - 192 - How To Compete For New Grad Hires
Jason Szumski, c/o 2023, joins Dr. Andy Roark to share some research on what graduating veterinary students are looking for in a first job and to answer the burning question so many independent vet practices have: "How do I even compete to hire new grads?!" Let's get into this episode!
ABOUT OUR GUEST: Jason Szumski is a fourth-year veterinary student at the University of Illinois. He is the SAVMA Class President for his veterinary class and was the VBMA at Illinois President for two years. He hopes to own his own practice after graduation!
Mentioned in this episode:
Join us for the Medical Director Summit!
Get the Protocol Training Game Here!
Care is Your Calling
47 min
August 24, 2022 UVP - 192 - I Tried To Unplug On Vacation... And Failed
This week on the Uncharted Podcast, Stephanie Goss is going rogue. She invited Tyler Grogan, Veterinary Technician and Uncharted Social Media Goddess as well as Eric Garcia, Marketing and Social Media genius/guru of Simply Done Tech onto the podcast. Fair warning - when Stephanie gets to have dear friends on the podcast, shenanigans ensue and this week is no exception. You may have heard Eric lecture or write about a topic near and dear to his heart - #unplugging. If you haven't heard about it, you are definitely in for a treat. Stephanie and Tyler were both inspired by Eric's invitation to veterinary medicine to unplug from social media and technology and lean into being present for periods of time in your life. All three of them lined up time this summer and this episode is their get together to discuss what went wrong, where they struggled the most, what went perfectly right and whether they will do it again. You all be the judge - let's get into this.
PS - As mentioned in the episode, you can check out Bored and Brilliant. All things Eric has written on unplugging can be found here https://ericgarciafl.com/unplugged/
ABOUT OUR GUESTS
Eric Garcia - IT expert. Digital marketer. Industry thought leader. When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. Garcia’s work has been recognized throughout the industry. Eric was voted VMX 2020 Speaker of the Year by conference attendees. He speaks regularly at conferences all throughout the world.
Tyler Grogan, CVT - Tyler is a certified veterinary technician with experience in a variety of practices and a creative mind on the Uncharted Veterinary Conference team. Tyler is passionate about the veterinary profession and the never-ending opportunities it offers her to keep learning, whether through medicine, writing, marketing or teaching others. She loves to use her creativity to think about new ways to impact client and patient experiences in veterinary practices. She also puts creativity to work planning adventures (for real-life and Dungeons and Dragons games) in her free time.
LINKS
Upcoming events: unchartedvet.com/upcoming-events/
Get Shit Done: Shorthanded
This 3-day live, interactive virtual conference features a customizable learning journey for practice leaders who are tired of being overwhelmed and want to get their practice back under control. Explore how you’re working, isolate challenges, diagnose pain points, share best practices and pull together a sustainable plan to overcome obstacles.
While Uncharted Membership is always encouraged, you DO NOT have to be a member to join us for GSD! Non-members, here’s your chance to see what all the buzz is about and get a taste of the Uncharted experience.
Register here
All Links: linktr.ee/UnchartedVet
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
1 hr 19 min
August 17, 2022 UVP - 191 - What To Do With A Judgmental Manager
Have you ever judged someone on your team when you happened across them sitting down at work and staring into space? Or heard someone say "If there is time to lean, there is time to clean!" Dr. Andy Roark and practice manager Stephanie Goss loved this short but complicated question from a manager wondering what to do about a fellow manager on their team who tends to look at things from a snapshot perspective - they see what is immediately happening and judge, without giving the team the benefit of the doubt or asking more questions. As you can imagine, this doesn't always go over well with their fellow managers or the rest of the team and they want to know what to do to help teach this fellow manager to stop being so judgmental and start looking at things differently. Let’s get into this…
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Join us for the Medical Director Summit!
Care is Your Calling
Get the Protocol Training Game Here!
1 hr
August 10, 2022 UVP - 190 - The Whole Team Says "I've Never Been Shown How To Do That"
The team has been together for almost a year and yet they seem to be collectively saying "I've not been show how to do that..." about many things. Simple things. Are you ready to pull your hair out yet? We can understand why! Dr. Andy Roark and practice manager Stephanie Goss understand the pain and frustration this mailbag writer has over this exact situation. Plus they shared that when their leadership team give corrections to the group, it is met with feedback that they are being mean or bullying the team into doing what they want. Our writer asks "How do we hold them accountable, in a safe space, but still correct the deficiencies?" This is a FANTASTIC question so let’s get into this…
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Get the Protocol Training Game Here!
Join us for the Medical Director Summit!
Care is Your Calling
1 hr 8 min
August 03, 2022 UVP 189 - How Adobe Animal Hospital is Doing Work-From-Home and Virtual Medicine
This week on the podcast, we have a cross-over episode! That's right, this is a Cone of Shame episode. Imagine a CSR working from home, checking a client out and booking appointments from his home, or a technician live-chatting with three different pet owners through the clinic webpage from her apartment, or a doctor doing telemedicine appointments from another state? This isn’t fantasy. There are practices actually making these things happen today. Christina Freeman and Summer Burke-Irmiter join Dr. Andy Roark to talk about how their clinic is breaking the mold to give employees (and clients) flexibility like never before. Let’s get into this.
ABOUT OUR GUESTS
Christina Freeman joined the Adobe family in 2015 and focused her first few years in the Veterinary Marketplace. She was excited to move to the remote team and work with our online chat services and telemedicine and help these new communication tools grow and evolve. Christina is a native of North Carolina where she currently lives with her family and a large collection of animals great and small. Christina has a retail background and degree in Animal Science from North Carolina State University along with a teaching certification in all things science. She spends her spare time chasing children, gardening, doing pottery and oil painting.
Summer Burke-Irmiter, MBA, has worked in veterinary hospitals for over 25 years. At the Uncharted Conferences, you will find her proudly wearing her Founding Member button and excitedly talking about her two amazing hospitals with over 22 doctors, the Open Hospital design which allows clients to go wherever their pets go and pitching her latest outlandish ideas to anybody who will listen. She's earned the nickname of "Goddess of Innovation" in some circles (along with other nicknames we won't mention here) by helping to launch remote teams at Adobe over 9 years ago, pushing for video visits a year before the pandemic, and touting the benefits of online chat to her team. The recent development of Video Client Representatives is one of the many creative solutions Summer has to solve common issues in our industry. Summer runs away to the circus every chance she gets and trains in Cirque du Soleil type arts such as lyra, a spinning hoop 6-12 feet in the air.
Upcoming Events:
Get Sh*t Done Shorthanded
This 3-day live, interactive virtual conference features a customizable learning journey for practice leaders who are tired of being overwhelmed and want to get their practice back under control. Explore how you’re working, isolate challenges, diagnose pain points, share best practices and pull together a sustainable plan to overcome obstacles.
While Uncharted Membership is always encouraged, you DO NOT have to be a member to join us for GSD! Non-members, here’s your chance to see what all the buzz is about and get a taste of the Uncharted experience.
Learn more at unchartedvet.com/gsd!
55 min
July 27, 2022 UVP - 188 - The Tech's Personal Life Is Impacting Work
You have a teammate who is amazing at their job. They have great skills for the work. They get the job done well, safely and on time. There is just one, small problem. They seem to have a trainwreck of a personal life and it bleeds into their work life with regularity. How do you find the balance between caring for a coworker and asking someone to do their job? A writer to the mailbag asks us this question and a few more. Dr. Andy Roark and practice manager Stephanie Goss both have strong feelings on this. Step onboard the bus to Camp Tough Love, friends, and let’s get into this…
Links:
Upcoming events: unchartedvet.com/upcoming-events/
Believing WE Can: Leading a Solution-Oriented Team with Senani Ratnayake, RVT
What do decision-making processes actually look like in your practice? Get your team to solve problems and find solutions with the tips and tricks from this workshop!
Date: August 10
Time: 8:30pm ET/5:30pm PT – 10:30pm ET/7:30pm PT
Price: $99/FREE for Uncharted Members
Register here
All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!
All Links: linktr.ee/UnchartedVet
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
56 min
July 20, 2022 UVP - 187 - Cyber Bullying And What It Means To Be Cancelled
If you are in veterinary medicine, you've heard conversation about cyber bullying. Ranging from clinic's getting beat up in local social media groups to experiences like the recent one the team from Maine Veterinary Medical Center had to navigate, veterinary medicine is seeing the impact of words from keyboard warriors. Dr. Andy Roark and Stephanie Goss were talking through some of their thoughts on cyber bullying, cancel culture and the impact of negative words from the public on the team. Let’s get into this…
Links:
Upcoming events: unchartedvet.com/upcoming-events/
Navigating Neurodiversity – Your Clients, Coworkers, and Self with Dr. Amanda Doran
Learn to navigate interactions with different individuals and create a culture that is supportive of neurodiversity in the workplace.
Date: July 27
Time: 7pm ET/4pm PT – 9pm ET/6pm PT
Price: $99/FREE for Uncharted Members
REGISTER HERE
All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!
All Links: linktr.ee/UnchartedVet
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
1 hr 7 min
July 13, 2022 UVP - 186 - How to Know If You Are The Toxic One?
Have you ever asked yourself the question "Am I toxic?" This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag that asks some amazingly self aware questions. Our listener said that they have seen/heard a lot of information about toxic work environments and toxic employees (as a group). They haven't seen a whole lot of discussion about how to tell if you might be toxic. Or heading in that direction. They are asking great questions about how to frame their headspace to think about this and also how the heck to handle it if you do think you might be a bit toxic. Let’s get into this…
Links:
Upcoming events: unchartedvet.com/upcoming-events/
Navigating Neurodiversity – Your Clients, Coworkers, and Self with Dr. Amanda Doran
Learn to navigate interactions with different individuals and create a culture that is supportive of neurodiversity in the workplace.
Date: July 27
Time: 7pm ET/4pm PT – 9pm ET/6pm PT
Price: $99/FREE for Uncharted Members
REGISTER HERE
All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!
All Links: linktr.ee/UnchartedVet
Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag
55 min

About The Uncharted Veterinary Podcast

From the publisher's feed

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace…