The Uncharted Veterinary Podcast

Have you ever asked yourself the question "Am I toxic?" This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag that asks some amazingly self aware questions. Our listener said that they have seen/heard a lot of information about toxic work environments and toxic employees (as a group). They haven't seen a whole lot of discussion about how to tell if you might be toxic. Or heading in that direction. They are asking great questions about how to frame their headspace to think about this and also how the heck to handle it if you do think you might be a bit toxic. Let’s get into this…

Links:

Upcoming events: unchartedvet.com/upcoming-events/

Navigating Neurodiversity – Your Clients, Coworkers, and Self with Dr. Amanda Doran

Learn to navigate interactions with different individuals and create a culture that is supportive of neurodiversity in the workplace.

Date: July 27

Time: 7pm ET/4pm PT – 9pm ET/6pm PT

Price: $99/FREE for Uncharted Members

REGISTER HERE

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!

All Links: linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Could you imagine working in a practice that literally doesn't write more than the presenting problem and any treatments done during an exam in the chart?

Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at - only this time, you are a part owner and that means you are the boss! This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag from a veterinarian who has been facing this situation and feels like its extra sticky because now the technician who helped mold/shape them is treating them like a new grad who knows nothing and definitely not treating them like the boss. Let’s get into this…

Links:

Upcoming events: unchartedvet.com/upcoming-events/

Managing a Negative Team Member with Bret Canfield

We all have them on our teams! Talented folks whose skills are needed and attitudes leave something to be desired. Find out how to lead and coach as we explore the not-so-secret ways to repolarize our most cynical and cantankerous crew!

Date: July 13

Time: 7pm ET/4pm PT – 9pm ET/6pm PT

Price: $99/FREE for Uncharted Members

REGISTER HERE

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning!

All Links: linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling an international mailbag letter from a practice owner who is struggling with a lot of change in their practice. They have a new manager, they lost a vet who was a partner in the practice suddenly and there is a veterinarian that is a part of the team who just does not seem to always play well with others. In particular, their behaviors and attitudes towards the practice owner are challenging to say the least. This practice owner is concerned that since the team sees them being friendly or at least neutral in their behaviors/interactions with this vet, that they will be shocked and there may be collateral damage with the team if they choose to let this vet go. Let’s get into this…

Links:

Upcoming events: unchartedvet.com/upcoming-events/

TEAMWORK MIND MELD: SETTING EXPECTATIONS FOR TEAM COMMUNICATION

You can overcome your concerns or fears over leading your team through team building/communication/accountability work! The simplest way is to learn about it and practice it within a supportive community. In this team communication workshop, we will cover a series of simple, easy-to-lead exercises that will allow you to walk your team from the very first “getting to know you” conversation all the way through the hard stuff and on to the dream work level of teamwork.

You will leave this workshop with:

Experience participating in and running communication exercises

Confidence in leading your team towards building a foundation for better communication and teamwork within your own practices

Join us on Wednesday, June 29 from 8:30 – 10:30 PM ET/ 5:30 – 7:30 PM PT for $99 (FREE for Uncharted Members!) Members must still be registered to attend.

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning! REGISTER HERE TO JOIN US

All Links: linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who specializes in leadership, team development, and client communications. She recently birthed a new project - her own book! Andy and Amanda are talking about the book, about leading and managing veterinary teams and much more. Let's get into this.

LINKS

Dr. Amanda Donnelly: https://www.amandadonnellydvm.com/

Buy: Leading & Managing Veterinary Teams: https://www.amazon.com/Leading-Managing-Veterinary-Teams-Definitive/dp/0578308967/ref=sr_1_1?keywords=leading+and+managing+veterinary+teams&qid=1653090162&s=books&sprefix=leading+and+managing+ve%2Cstripbooks%2C87&sr=1-1

Upcoming events: unchartedvet.com/upcoming-events/

TEAMWORK MIND MELD: SETTING EXPECTATIONS FOR TEAM COMMUNICATION

You can overcome your concerns or fears over leading your team through team building/communication/accountability work! The simplest way is to learn about it and practice it within a supportive community. In this team communication workshop, we will cover a series of simple, easy-to-lead exercises that will allow you to walk your team from the very first “getting to know you” conversation all the way through the hard stuff and on to the dream work level of teamwork.

You will leave this workshop with:

Experience participating in and running communication exercises

Confidence in leading your team towards building a foundation for better communication and teamwork within your own practices

Join us on Wednesday, June 29 from 8:30 – 10:30 PM ET/ 5:30 – 7:30 PM PT for $99 (FREE for Uncharted Members!) Members must still be registered to attend.

All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning! REGISTER HERE TO JOIN US

All Links: linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP - 181 - Growth Opportunities For Technicians by Uncharted Veterinary Community

Have you ever hired someone or had someone join the team and when they get started, it is obvious to the whole team that this person WAY oversold their skillset and abilities? This week on the podcast, Dr. Andy Roark and Stephanie Goss tackle a great question from a practice manager in this very predicament who is asking "What can I do to fix this problem and bridge the gap between their skills and what we need while also addressing the fact that they are currently being grossly overpaid considering their actual skill abilities. We loved the positive and fresh take on this challenge and had a lot of fun with it. Let's get into this...

Links:

Upcoming events: unchartedvet.com/upcoming-events/

Creating Content That Clients Crave with Bill Schroeder

Make the content your clients will keep coming back to see!

Date: June 8

Time: 7pm ET/4pm PT – 9pm ET/6pm PT

Price: $99/FREE for Uncharted Members

Register Here!

All Links: linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

Have you ever worked in a practice where there is a hot-head in the building? Someone who is reactive? Someone who flies off the handle or is extremely emotional in their reactions to things that don't seem to warrant that level of reaction? A lot of us have worked with someone like that. The question this week on the podcast is what do we do when the hot-head is in charge? Join Dr. Andy Roark and Stephanie Goss as they tackle a fantastic question from the mailbag about what to do when the manager of the practice is the hot-head and their fellow leader in the practice isn't their direct boss who can hold them accountable for their behaviors. Let's get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Creating Content That Clients Crave with Bill Schroeder

Make the content your clients will keep coming back to see!

Date: June 8

Time: 7pm ET/4pm PT – 9pm ET/6pm PT

Price: $99/FREE for Uncharted Members

Register Here!

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Stephanie is joined by Joe Axne of IT Guru to talk about some of the wacky things that clinics do when it comes to information security and technology. Information technology (IT) can be an area where veterinary medicine struggles to keep up to date - it's one of those areas where you don't know what you don't know. We talk through some of the things that practices should consider in terms of protecting themselves from the outside in as well as the top practices for educating themselves and their teams about information security. Let's get into this...

Links:

Upcoming events: unchartedvet.com/upcoming-events/

RETAIN YOUR TEAM: SPEAK THE LANGUAGES OF APPRECIATION IN YOUR WORKPLACE

Have you ever given your team an extra weekend off, a holiday bonus, a pizza party, or a coffee run for a job well done and still heard rumors of dissatisfied team members? Have you wondered how anyone could not feel appreciated? You’re not alone!

Practice owner Dr. Tracy Sands is going to teach you about the languages of appreciation and how they can help you motivate, train and retain your staff.

Be the boss everyone wishes they had! Create the positive culture you want to work in!

Join us on Saturday, May 21 from 2-4 PM ET/11 AM – 1 PM PT for $99 (FREE for Uncharted Members!) Members must still be registered to attend.

A veterinarian who seems afraid of their patients... is it possible? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag, asking for some input on a veterinarian in their practice who seems to struggle with aggressive patients - both the team and clients have complained about how this doctor interacts with and handles their patients. Andy and Stephanie both share some of their experiences on both sides of this coin - let's get into this...

Links:

Upcoming events: unchartedvet.com/upcoming-events/

RETAIN YOUR TEAM: SPEAK THE LANGUAGES OF APPRECIATION IN YOUR WORKPLACE

Have you ever given your team an extra weekend off, a holiday bonus, a pizza party, or a coffee run for a job well done and still heard rumors of dissatisfied team members? Have you wondered how anyone could not feel appreciated? You’re not alone!

Practice owner Dr. Tracy Sands is going to teach you about the languages of appreciation and how they can help you motivate, train and retain your staff.

Be the boss everyone wishes they had! Create the positive culture you want to work in!

Join us on Saturday, May 21 from 2-4 PM ET/11 AM – 1 PM PT for $99 (FREE for Uncharted Members!) Members must still be registered to attend.