The Uncharted Veterinary Podcast

This week on the podcast, Dr. Andy Roark and Stephanie Goss are walking through their take on a conversation that Stephanie recently had with a fellow manager. This manager reached out, at their wits end, asking “Please, tell me there is some sort of training/tools I can use because my team is struggling with acting like we are all team players! This every person unto themselves thing has GOT to stop.” We thought it would make a great podcast conversation to have with you all so let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Client Curation with Dr. Saye Clement

Think of your favorite client. Think of how they brighten your day and how easy that interaction is, each and every time. Wouldn't it be amazing to have an entire day of favorite clients? Dr. Saye Clement is here to help you achieve that!

Back by popular demand, this 2-hour workshop is going to help you take an important step toward happier days in veterinary practice. Clients who are a bad fit for your practice take up too much time and energy. You need tools to help you find your favorite clients among all of the potential ones out there.

In this workshop you will:

Incorporate a new method of client curation into how you already do business

Cover talking points to get buy-in from the whole team

Troubleshoot common pitfalls

Find out exactly how to ask a client if they are a good fit (without offending them or wasting time!)

Join us on March 13 from 12-2 pm ET/9-11 am PT for $99 (FREE for Uncharted Members!)

Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from Dr. The Earth Is Round. This veterinarian is frustrated with a few clients that do not seem to believe in science. Dr. The Earth Is Round is wondering “What do I do when they are angry about wearing a mask during a pandemic spike, don’t think vaccines actually work, and only want to do what is “natural” (like giving antlers to chew for dental health)? How do you talk to these people?” Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

TODAY FEB 16 IS YOUR LAST CHANCE TO REGISTER FOR THIS WORKSHOP - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations!

https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/

Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an issue with a specific team member. This team member is a wonderful technician, who is generally well liked by the team. They seem to have one (little) habit that gets them into (sometimes BIG) trouble. They put themselves into situations sometimes that are unnecessarily risky - trying to do jugular blood draws by themselves, for example. The rest of the tech team has nicknamed this person “Cowboy” and while they can (sometimes) get things done super quickly, they have also been bit, scratched, exposed to zoonotic things - all unnecessarily in this manager’s opinion. The team has protocols in place that include having help so this manager is at a loss for how to address the situation, get this cowboy tech to slow down and be safe. Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Just a few seats left in this awesome class with Dr. Adam Little - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations!

https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/

Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a challenge from a practice manager who has quite the challenge and an incredible opportunity on their hands. This manager previously had a practice owner who didn’t deal with any of the interpersonal conflicts, gossip or lack of communication skills on the team. Now they have moved on out of the picture and this manager is being supported by leadership to address the issues. They have been approaching the gossip and lack of direct communication in a fantastic coaching way. And it doesn’t seem to be getting much traction. They are wondering what to do next to stop having the same conversations over and over and get the team communicating with each other directly. Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager. The entire world is struggling these days with short tempers, disgruntled with life attitudes, frustrations shared publicly about things that weren’t always so public before. Everyone in veterinary medicine has been impacted by at least one grumpy or short tempered person since this pandemic began - Andy and Stephanie both certainly understood where this manager was coming from. Their question is - when the team handles frustrated people day after day - how do I keep the negativity from wearing on them? What protocols can this manager put in place to handle clients who are negative or angry to help shield the team from the emotional impact. Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Just a few seats left in this awesome class with Dr. Adam Little - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations!

https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week, Dr. Andy Roark and Dr. Dave Nicol talk about Nicol’s co-authored research piece Leadership Actions and their Effects on Practice Culture. They discuss the importance of culture, why it is so rarely prioritized, what effect increasing corporatization is having on veterinary workplace culture, and which actions leaders take (or don’t take) that most directly impact clinic culture.

LINKS:

Leadership Actions and their Effects on Practice Culture: https://www.vetxinternational.com/new-study-reveals-link-between-specific-leadership-actions-and-veterinary-practice-culture/

VetX International: www.vetxinternational.com

Dr. Dave Nicol on Twitter: twitter.com/drdavenicol

ABOUT OUR GUEST:

Dr Dave Nicol is a veterinarian with more than 20 years of experience in general practice and has held several leadership roles within practice and industry. He has

written three books, most recently the best-selling, So You’re A Vet...Now What? – a manifesto on how to survive as a veterinarian after graduation. Dr Dave hosts The Veterinary Career Success Show, The Veterinary Business Success Show and Blunt Dissection

podcasts which combined have been played more than 250,000 times.

He founded VetX to help vets connect with their career and help practice owners create

fantastic practices for the vets to work in. He speaks at conferences all over the world to speak about his favourite topic of leadership and generally cheerleading for the veterinary profession. In 2019 he was voted VMX Practice Manager Speaker of the Year.

You can access all of his content (the vast majority of which is free) at

https://vetxinternational.com

This week on the podcast, Dr. Andy Roark and Stephanie Goss are joined by Melissa Gutierrez, Senior Vice President and General Manager of Pets Best Insurance Services. We are super excited to talk with Melissa about an interesting question regarding pet health insurance, which is “Is people insurance the problem with pet health insurance?” Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

April 2022 - Registration is now open! In celebration of 5 years serving the veterinary profession, we have shifted the focus of this conference inward. You’re not looking to grow your business outwardly – you’re looking for ways to build resiliency and reignite your love for your career. During this 3-day adventure in beautiful Greenville, South Carolina, you’ll be discussing topics like hiring for culture, creating the story that becomes your path, and building smoother, more simple ways to practice. This event is open to members only. Registration for this conference closes on April 1, 2022. Register here

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice owner whose inquiring mind wants to know: how do I get my associate(s) to be more productive and still support work life balance? The ask by this practice owner is being influenced by the fact that they seem to produce more revenue in 3 days than an associate can produce in 4 days a week. The practice is growing and profitable and everyone is onboard with the idea of expanding their hospital footprint and this practice owner is feeling the weight of the world on their shoulders, financially speaking, and wanting to feel support from their associates in terms of increasing revenue, to help feel better about leaping into big financial investment in terms of renovation. Andy and Stephanie dive into their thoughts on these concerns and questions and talk about how they would approach the conversation and the action plan. Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

April 2022 - Registration is now open! In celebration of 5 years serving the veterinary profession, we have shifted the focus of this conference inward. You’re not looking to grow your business outwardly – you’re looking for ways to build resiliency and reignite your love for your career. During this 3-day adventure in beautiful Greenville, South Carolina, you’ll be discussing topics like hiring for culture, creating the story that becomes your path, and building smoother, more simple ways to practice. This event is open to members only. Registration for this conference closes on April 1, 2022. Register here

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week, Dr. Andy Roark and Stephanie Goss have a bonus episode for you! We recently sat down with Joey Campagna, the head of Marketing and Business Development for Cubex. We wanted to talk with Joey because the hiring environment is so difficult and it seems like everyone is short-staffed. So in an effort to find solutions to help offload some tasks that might be automated, we’ve been talking a lot about CUBEX inventory management and the possibilities to leverage the system as sort of an inventory assistant - kind of a robot buddy. It helps the rest of the staff by handling a lot of the boring inventory stuff (controlled drugs logs, counting, ordering etc.), allowing them to get back to patient care. Let's get into this...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a technician who is looking around at our field and wondering - How do we compete with other industries? In a time where more and more employees are looking for flexibility in their schedules, in their work environments, in their benefits and in their roles within companies, how does veterinary medicine redefine ourselves and shake up the status quo in a way that allows us to remain competitive and adaptable to change? Andy and Stephanie both agree that the possibilities seem endless and that the conversation must start with an open mind and a flexible headspace. Let’s get into this…

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

April 2022 - Registration is now open! In celebration of 5 years serving the veterinary profession, we have shifted the focus of this conference inward. You’re not looking to grow your business outwardly – you’re looking for ways to build resiliency and reignite your love for your career. During this 3-day adventure in beautiful Greenville, South Carolina, you’ll be discussing topics like hiring for culture, creating the story that becomes your path, and building smoother, more simple ways to practice. This event is open to members only. Registration for this conference closes on April 1, 2022. Register here

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag