The Uncharted Veterinary Podcast

This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to handle the different types of client service issues that may be unique to each type of practice as well as general advice for making that kind of transition. When Andy and Stephanie started discussing the question, they quickly agreed that there are probably a lot more similarities than differences. Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

The October Uncharted Veterinary Culture Conference is ALMOST HERE!! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other DVM present in the building and tackling a full surgical caseload that they don’t feel confident tackling. Dr. Fed Up wants to quit and move on to something that would be a better fit for them but is struggling with 3 questions - How do I tell them why I am leaving, how much notice do I give and do I feel guilty that the leaders of this practice may have to close a location (temporarily or permanently) due to lack of DVMs?

Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

The October Uncharted Veterinary Culture Conference is ALMOST HERE!! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they are managing an awesome veterinarian - they are providing solid, high quality care, the clients and team adore them and everything is pretty great. Except that this veterinarian seems to be at the clinic CONSTANTLY. They are working 3-4 hours after their shift has ended each day. They are not only making themselves available to their team, they are also actively communicating about cases and patients on their days off. They cannot seem to unplug from their patients/clients and leave work at work. Our colleague was expressing their serious concern for Dr. Works-A-Lot. They are worried about their mental and physical health and wellbeing. They are worried about and care for this vet. They do not want to see them burn out! They spoke to Dr. Works-A-Lot and it got very emotional. Dr. Works-A-Lot was very upset initially because they felt like they were doing the right thing for their patients and clients by making sure charts were detailed and complete, call backs were all made, they answered all the questions that needed to be answered etc. Dr. Works-A-Lot was seeing things through the lens of feeling criticism vs empathetic feedback about how work was impacting them and also how their decisions were impacting the team. Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Oct 9, 2021 from 3-5 pm Eastern time - Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! During this workshop, Dr. Sands will teach you some tools to help get your team to start thinking/acting on the bright side. In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows).

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills.

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members. SIGN UP HERE

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something or someone else?” Get ready for some serious discussion on how clear is kind. We will also cover the basics of how people are motivated when it comes to accountability. Ultimately, Andy and Stephanie agree that you can’t fix anyone, they have to fix themselves. We talk about the key to understanding what might motivate them to fix themselves and how to leverage that to create an environment that supports accountability. Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Oct 9, 2021 from 3-5 pm Eastern time - Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! During this workshop, Dr. Sands will teach you some tools to help get your team to start thinking/acting on the bright side. In this workshop you will learn how to:

➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows).

➡️ Bounce back from negative situations in a constructive way.

➡️ Get your team to actively practice these skills.

➡️ Empower them to stay in that mindset!

Registration is $99 to non-members and free to Uncharted Community members. SIGN UP HERE

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We got an email from a relief vet who was wondering how they can better support the practices they work at. They want to know how to prepare ahead of time and both ask the right questions of the practices they are working with and get the needed information from the practice to make sure that it is a good fit for them/their style! They want “practices to be relieved when I come, not feel relief when I leave”. Having done relief work, Andy has a lot of ideas and opinions to share and Stephanie gives some good ideas for questions the clinic should be asking, questions the relief vet should be asking and ideas for a plan pre/post relief vet experience. Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Sept 22, 2021 from 7pm - 9pm Eastern time - Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport. So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and

communication utilizing value infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team - coaching methods to grow engagement. Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members/

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying in to their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is related to the office manager at the practice. Sam isn’t doing their job well - lots of mistakes and lack of ownership. They also don’t seem happy in their role. Our associate vet is wondering “Will I lose my office manager too, if I have to fire Sam? What do I possibly do when I have a team member who is not doing a great job but is related to one of the bosses?!” Andy and Stephanie will dive into headspace and then outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Sept 22, 2021 from 7pm - 9pm Eastern time - Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport. So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and

communication utilizing value infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team - coaching methods to grow engagement. Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members/

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate who has a problem. They love their clinic. They like the owner, the manager, the clients are fantastic and they really enjoy working with their team. Except there is a secret lurking in the shadows. This clinic has a tenured associate who sometimes turns from the very nice Dr. Jekyll into a loud, swearing, angry Dr. Negative Nancy Hyde. Our new grad has tried a lot of different things to try and cope with the situation and they are asking Andy and Stephanie for help with communication and with tackling the problem head on. We are going to tackle the idea that words matter and how we frame this with vocabulary from the start can dramatically impact the lens with which we view the problem. We will dive into headspace and the outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Sept 22, 2021 from 7pm - 9pm Eastern time - Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport. So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and

communication utilizing value infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team - coaching methods to grow engagement. Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members/

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. Someone reached out and asked a very simple and yet very complicated question. What do we do when they know we won’t fire them? When we are short handed, desperately in need of bodies, they act atrociously and break all the rules because they don’t fear any consequences. What do we do? Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Sept 1, 2021 from 2-4pm Eastern time - Join UVC Podcast Co-Host and Practice Manager Stephanie Goss for an interactive workshop about team pay. She Works Hard For The Money… is designed to address some of the most common problems that a lot of clinics face when it comes to wages. Have you ever sat down to give someone a raise and realized you had no idea how they got to where they are, salary-wise? We will talk through some of the most common pitfalls that veterinary practices face when it comes to paying their teams, as well as discussing how to create a balanced budget that takes staff needs into account, how to consider and choose perks and benefits that fit your team and how to create a payscale system that puts your individual team members in control of how much they make and how fast they can change that. Registration is $99 to non-members and free to Uncharted Community members/

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 138 GP vs ER - When Did We All Become Enemies? by Uncharted Veterinary Community

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about sick days. They have a team member who is repeatedly calling out for very valid personal reasons. But this is nothing new for this person and the team is getting sick of it. (Not to mention the manager is sick of the headache that comes with finding coverage at the last minute.) Sick of the Sick Days asks Andy and Stephanie - How do you approach the conversation with the goal to help the team member minimize the days off yet keep it as a caring discussion and avoid judgement?? Let’s get into this...

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Last chance for an awesome workshop designed to help you tackle your unruly workflow in the practice!!! Uncharted Founding Member, Licensed Veterinary Technician and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021. Senani tackles a problem that is always present to a degree in our practices - workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses.

Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/

All Links: https://linktr.ee/UnchartedVet