The Unscripted SEO Interview Podcast

The Unscripted SEO Interview Podcast

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The Unscripted SEO Interview Podcast episodes

  • SEO Is the Batter to Your AI | Stephanie Long

    Stephanie Long, founder and CEO of Mrs. SEO, has been doing SEO for almost two decades, and her verdict on AI is blunt: it did not replace the fundamentals, it raised the price of skipping them. "SEO is like the batter to your AI. You have to have it together or you're going to fail."

    The other half of this conversation, on talking to the client: I Spent Half an Hour Talking About Precast Concrete Walls on SEO Arcade.

    She joins Jeremy Rivera to explain why she built Junction Jack, a human-vetted SEO marketplace aimed squarely at the gig platforms whose "vetted" section turns out to mean vetted by AI. "None of mine are vetted by AI. It is me, or I know them."

    Along the way: the broken links AI cites that were never real, the freelancer-versus-agency shift and why clients now want to talk to the owner, a San Francisco IVF clinic that took a year to earn the machines' trust, link building you can actually explain to a nervous client, and whether Google's Helpful Content Update was ever really about helping readers.

    More episodes at Unscripted SEO.

    In this episode
    • Why a $20/mo chatbot is not an SEO strategy, and why owners keep believing it is, because they cannot "see" SEO the way they can see an ad.
    • Freelancer vs. agency vs. in-house. Stephanie's newest client had never spoken to anyone but an account executive who could not read the reports either.
    • LLMs have no opinions, and now they lie. Not hallucination. Choosing to lie, unless a second model is set up to watch.
    • Trust but verify. She clicked every link in one AI answer and every one was broken. Then mine your own 404s for the pages ChatGPT invented and build them.
    • "SEO is the batter to your AI." The traditional fundamentals are the base layer, and entry-level on its own no longer clears the bar.
    • Content spinners in 2008, LLMs now. Twenty city pages for a realtor then, hundreds of thousands of pages today. Same move, expanded.
    • Getting niche enough to earn trust. A San Francisco IVF clinic took over a year to surface in the chat tools, fixed with real success-rate data and hyper-local FAQs.
    • Link building you can explain in one sentence. Two-way Q&As instead of guest-post begging, roundup quotes turned into graphics, and asking for "attribution" instead of a "link."
    • New scams to sift through. An agency that bought bad backlinks and, it turned out, bought fake traffic on top of them.
    • Junction Jack. Fiverr and Upwork's fine print says "vetted by AI." Hers says vetted by a human.
    • Chapters
      • (00:00) Meet Stephanie Long, and why SEO is a black hole
      • (04:10) Why owners still think $20 a month will do their SEO
      • (05:53) Freelancer, agency, or in-house: who actually talks to the client
      • (09:18) LLMs have no opinions, and now they lie
      • (10:51) Trust but verify: broken links and imagineered 404s
      • (13:52) "SEO is the batter to your AI"
      • (14:18) Content spinners in 2008, LLMs now
      • (17:01) Is Google intentionally killing the publisher deal?
      • (22:42) The IVF clinic: getting niche enough to earn AI's trust
      • (25:51) You have to actually talk to your client now
      • (27:35) Why clients are finally interested in SEO
      • (31:14) Link building you can explain in one sentence
      • (36:07) Bought backlinks, bought traffic, and who gets hurt
      • (37:15) Junction Jack: vetted by a human, not by AI
      • Notable quotes
        "SEO is like the batter to your AI. You have to have it together, or you're going to fail."
        — Stephanie Long
        "SEO is kind of like a black hole. You believe what you believe online unless somebody is good enough to really explain it to you."
        — Stephanie Long
        "None of mine are vetted by AI. It is me, or I know them."
        — Stephanie Long
        Resources & links
        • Junction Jack, Stephanie's human-vetted SEO marketplace (.co, not .com)
        • Mrs. SEO, her consultancy
        • Stephanie Long on LinkedIn
        • Instagram · TikTok
        • The two-way Q&A and the attribution ask both live in our complete guide to link building & authority
        • On "it's only as good as the person using it": human-certified, expert-sourced content
        • Google's Helpful Content Update announcement
        • Read the full recap

          SEO Is the Batter to Your AI: Stephanie Long on Vetting Humans and Verifying Machines

          About the show

          Unscripted SEO is hosted by Jeremy Rivera. Full archive at unscriptedseo.com.

          40 min
        • Gert Mellak: Bot Impressions and the SEO ROI Myth

          Gert Mellak has been doing SEO for 20 years from Madrid, and he came on to tell Jeremy that the number at the bottom of every SEO spreadsheet is fiction. Search Console impressions? "Lots of bots produce impressions. All crap." Search volume as a metric on its own? Close to worthless. And the ROI on SEO, he argues, is not measurable unless you stack a hundred and fifty assumptions on top of data that is flawed at every source.

          Jeremy brought him a live case - a query showing 10 searches a month in the tools and 1,100 impressions in Search Console - and Gert's answer explains it. It is the same problem Jeremy documented in Google Search Console data is not accurate, arriving from the other direction.

          Gert also walks through his Search Everywhere Optimization Pyramid from Search Engine Land, the "do SEO but search engines don't exist" thought experiment behind it, the high-intent metric he uses instead of rankings, and the client who deleted 80% of their content and started ranking again. More of his writing is at gertmellak.com, and his consulting work is at AI SEO consulting.

          Read the full recap and transcript on The Unscripted SEO Interview Podcast.

          43 min
        • Isaac Justesen on Local SEO for Healthcare Clinics

          Isaac Justesen founded PatientPartners to work with one kind of client: physiotherapy, chiropractic, massage and counselling clinics. Coming up on five years in, his blunt read is that the mechanics of ranking a clinic and ranking a plumber are almost the same. What differs is the copywriting and the advertising rules, which change state by state.

          Key takeaways
          • The mechanics travel, the language does not. Map pack, profile, reviews, pages. What changes is what you are legally allowed to claim.
          • Two opening plays, every time. A profile audit, because categories and services are almost never set correctly, and conversion tracking, because it is almost never set up at all.
          • The typical clinic budget is around a thousand a month. Much of it currently goes on boosting social posts, which is the pitfall he names.
          • Nobody answers the phone. The single biggest leak he finds sits behind the marketing, not in it.
          • Community building is the underrated channel. Slower than ads and the only thing that compounds.
          • Curation to selection. Search is moving from ten options to one recommendation, which changes what a location page has to do.
          • On this page
            • Why a clinic ranks like a plumber
            • What you are allowed to say
            • The first two things he fixes
            • The leak behind the marketing
            • From curation to selection
            • People, ideas and sources mentioned
            • Questions this episode answers
            • Go deeper
            • Why a clinic ranks like a plumber

              The mechanisms of local SEO are relatively similar, whether you’re trying to rank a plumber or you’re trying to rank a chiropractor.

              — Isaac Justesen

              It is a deliberately deflating opening. Healthcare marketing is sold as a specialism, and the technical work underneath it mostly is not. It is still the profile, still the map pack, still proximity and relevance and prominence.

              But for local searches, Google Maps is still the best way for Google to serve up options.

              — Isaac Justesen

              Which is a useful thing for a clinic owner to hear before paying a premium for healthcare expertise that turns out to be the same checklist with a stethoscope on the invoice.

              What you are allowed to say

              The genuine specialism sits in the copy. Advertising rules for clinical services vary more between states and provinces than most marketers expect, and the platforms enforce their own layer on top. Some treatments are a flat refusal in ads regardless of what your local regulator permits.

              So the skill is writing something persuasive inside a box that changes shape depending on where the clinic is. Physiotherapy and counselling are comparatively safe ground. Anything speculative is not.

              The first two things he fixes
              1. A Google Business Profile audit. Primary category, secondary categories and the services list are wrong on nearly every clinic he sees, and they are free to fix.
              2. Conversion tracking. Not analytics for its own sake. Knowing which enquiries came from where, so the next thousand pounds goes somewhere defensible.
              3. The pitfall he names is the opposite habit: taking a modest budget and pouring it into boosting social posts, which produces engagement metrics and very few patients.

                On the website side, the pages that matter most are the ones tied to place, and most location pages are bad in exactly the same ways.

                But I like to see AI as sort of additive. I don’t want to replace or automate all of our client work.

                — Isaac Justesen
                The leak behind the marketing

                You would be blown away at how few phone calls get answered.

                — Isaac Justesen

                This is the part that makes the rest of the budget conversation slightly absurd. A clinic can rank, can advertise, can fill the calendar with enquiries, and then lose most of them to a phone nobody picks up between appointments.

                He is interested in AI answering as a fix precisely because the problem is capacity rather than intent. The receptionist is not ignoring the phone. They are with a patient.

                His one piece of advice on what to stop doing is more direct.

                stop using generic Canva templates on your Instagram. Nobody likes them.

                — Isaac Justesen
                From curation to selection

                So it’s kind of moving from curation to selection, which I thought was a really interesting framework.

                — Isaac Justesen

                Curation gave you ten options and left the choosing to the searcher. Selection hands back one recommendation. For a clinic that is an enormous difference, because being the fourth good option in town stops being a position that earns anything.

                The practical consequence is that the profile carries more weight than the website for discovery, while the website has to do the work of justifying the pick once it has been made.

                Community building is his answer to how a single clinic wins that. Slow, unmeasurable in the first quarter, and the only thing a competitor cannot buy.

                People, ideas and sources mentioned
                EntityWhat it is
                PatientPartnersIsaac’s agency, coming up on five years, working only with clinics
                Curation to selectionThe framing he credits to another podcast: search moving from options to a recommendation
                Google Business ProfileWhere his audits start, because categories and services are almost never right
                Conversion trackingThe second opening play, and the thing almost no clinic has
                Boosted social postsThe most common way a clinic wastes its monthly budget
                Questions this episode answers
                • Is local SEO for a healthcare clinic different from any other local business?
                • What can a clinic legally advertise?
                • What should a clinic fix first in its marketing?
                • How much should a clinic spend on marketing each month?
                • Are boosted Instagram posts worth it for a clinic?
                • How many enquiry calls do clinics actually miss?
                • What does curation to selection mean for local search?
                • Go deeper

                  Every link above goes somewhere different. These are the ones not already mentioned above.

                  • His write-up on local SEO for physiotherapy clinics.
                  • Alex Zweydoff on niching an agency to one industry, which is the same bet placed on property management.
                  • Unscripted SEO, where the rest of the practitioner interviews live.
                  • Find Isaac Justesen

                    PatientPartners offers a free clinic marketing blueprint and a website, SEO and AI-visibility audit.

                    Cite this episode

                    Justesen, Isaac. Interviewed by Jeremy Rivera. “Local SEO for Healthcare Clinics.” The Unscripted SEO Interview Podcast, 2026. https://the-unscripted-seo-interview-podcast.castos.com/episodes/isaac-justesen-on-local-seo-for-healthcare-clinics

                    28 min
                  • Ben Senescu on Open Source SEO and the $99 Ceiling

                    Ben Senescu is a software engineer who backed into SEO. He wanted to market his own open source projects, found every tool bloated and priced past what a solo builder would pay, and noticed people on r/TechSEO quietly building their own dashboards on top of DataForSEO. He asked whether they wanted an open source starting point, got a yes, and shipped OpenSEO a week later.

                    Key takeaways
                    • Open source does not mean free. Ten dollars a month, or bring your own data key, because the data genuinely costs money. That is the objection every professional raises first.
                    • The customers are not professional SEOs. They are people who never used the incumbent tools at all, because the price was never reachable.
                    • The old ceiling was time as much as money. SEO used to demand ten to twenty hours a week, so a cheap tool would not have helped anyway.
                    • He declared bankruptcy on sixty open pull requests. Published a roadmap, stopped taking external PRs, and asked for good issues instead.
                    • Horizontal, not deep. Local SEO, AI visibility and prompt tracking before any single feature gets polished.
                    • The defining constraint of the era is choice, not capability. Everything is buildable, which makes deciding the whole job.
                    • On this page
                      • A week from Reddit post to product
                      • Why open source still costs ten dollars
                      • Who actually pays
                      • Declaring bankruptcy on the pull requests
                      • I can do anything. What is the one thing?
                      • People, ideas and sources mentioned
                      • Questions this episode answers
                      • Go deeper
                      • A week from Reddit post to product

                        The origin is unusually honest about validation. Ben did not have a thesis about the SEO tool market. He wanted to market his own projects, hit the price wall, and then noticed other people quietly solving it for themselves in public.

                        So he asked the subreddit whether an open source starting point would be useful, got a yes, and had a first version out in a week. Five months of real engineering followed, which is the part that separates this from a weekend demo.

                        Why open source still costs ten dollars

                        The objection lands immediately when you say open source and then show a price. His answer is the API bill. The rankings and backlink data underneath the product is bought, and that cost does not disappear because the code is public.

                        So there are two doors. Bring your own key and pay the provider directly, or pay him ten dollars a month and let him handle it. Most people never go past the ten.

                        Who actually pays

                        They aren’t comparing against Semrush, because they’ve never used Semrush before — it was totally inaccessible to them at that price point.

                        — Ben Senescu

                        This is the strategically interesting part of the episode. He is not taking share from Semrush. He is selling to people who were never in that market at all, which is a different business with different competition and a much larger top of funnel.

                        So an affordable SEO tool didn’t make any sense before, because you were going to spend so much time doing it anyway.

                        — Ben Senescu

                        That line explains why the ninety-nine dollar ceiling held for so long. When the work took ten to twenty hours a week, a cheap tool was pointless for someone who did not have the hours. Compress the hours and the cheap tool suddenly has a customer.

                        Like, we’ll buy you all these backlinks to increase your domain rating. But is that going to get you any organic traffic?

                        — Ben Senescu
                        Declaring bankruptcy on the pull requests

                        Around fifty open issues and sixty open pull requests is where the community goodwill turned into a second full-time job. He stopped accepting external pull requests, published a roadmap, and asked contributors for well-written issues instead.

                        I could probably implement every feature in Semrush in three weeks with Claude Code, but they’d all be so slightly broken that it would just be impossible to fix.

                        — Ben Senescu

                        That is the most useful warning in the episode for anyone building with agents. Generation is no longer the bottleneck. Maintaining sixty slightly-wrong implementations is.

                        I can do anything. What is the one thing?

                        I think that’s the biggest thing in the AI era — figuring out: I can do anything. What’s the one thing I should do?

                        — Ben Senescu

                        The roadmap follows from it. Go horizontal first, covering local SEO, AI visibility and prompt tracking, and accept that each is shallower than a specialist tool. Depth is a later problem.

                        I want OpenSEO to always be the tool that people getting into SEO for the first time use.

                        — Ben Senescu

                        Which is a positioning statement rather than a feature list, and probably the more durable of the two.

                        People, ideas and sources mentioned
                        EntityWhat it is
                        OpenSEOBen’s open source SEO tool, ten dollars a month or bring your own key
                        DataForSEOThe API the data comes from, and the reason it is not free
                        r/TechSEOWhere he validated the idea before writing anything
                        PR bankruptcyClosing sixty open pull requests and publishing a roadmap instead
                        KlaviyoOne of the companies in his engineering background before this
                        Questions this episode answers
                        • Can an SEO tool actually be open source?
                        • Why does OpenSEO cost money if the code is free?
                        • Who buys a ten dollar SEO tool?
                        • Why did SEO tools cost ninety-nine dollars a month for so long?
                        • How do you manage an open source project that gets too popular?
                        • Is domain rating worth optimising for?
                        • How do you choose what to build when AI makes everything buildable?
                        • Go deeper

                          Every link above goes somewhere different. These are the ones not already mentioned above.

                          • Sonia Urquilla on what a solo operator can actually afford, which is the buyer’s side of this conversation.
                          • Marcus Smith on cutting work customers would not pay for, the same discipline applied to a consultancy.
                          • Unscripted SEO, for the rest of the interviews.
                          • Find Ben Senescu

                            He is on LinkedIn and X, and the project has a Discord. Good issues are more welcome than pull requests.

                            Cite this episode

                            Senescu, Ben. Interviewed by Jeremy Rivera. “Open Source SEO and the $99 Ceiling.” The Unscripted SEO Interview Podcast, 2026. https://the-unscripted-seo-interview-podcast.castos.com/episodes/ben-senescu-on-open-source-seo-and-the-99-ceiling

                            29 min
                          • Ann Smarty on LLM Consensus, Reddit and Brand Search

                            Ann Smarty has been doing SEO for over twenty years and has stopped getting the request that used to define the job. Nobody asks to rank on Google any more. They ask to show up in ChatGPT. Her answer starts somewhere uncomfortable: the query set that matters most is your own brand name, and it is the one you control least.

                            Key takeaways
                            • Growth is what costs you control of your name. The moment people search for you, other people’s pages start ranking for you.
                            • LLMs run a branded search before they recommend you. Whatever that search surfaces is what ends up in the answer.
                            • LLM consensus means every source saying a consistent thing. She is candid that her own twenty-year footprint fails this test.
                            • Reddit takes about six months and punishes promotion. She has watched accounts nearly a decade old get suspended for turning promotional.
                            • Citations are not the win condition. Being inside the answer is. Citations mostly do not get clicked.
                            • On this page
                              • Losing control of your own brand name
                              • What an LLM consensus audit actually is
                              • Six months on Reddit, and how to lose the account
                              • The blocker is internal, not tactical
                              • Chapters and timestamps
                              • People, ideas and sources mentioned
                              • Questions this episode answers
                              • Go deeper
                              • Losing control of your own brand name

                                Being a brand is great, but no one talks about how it actually you lose control over it because stuff starts ranking for your name and that is the most important search query, that’s your brand name, variations, brand name reviews and all of that.

                                — Ann Smarty

                                Which sets her sequencing: establish the organic footprint first, then go outbound. Outbound manufactures branded search, and branded search you have not prepared for is branded search someone else answers.

                                Everyone is searching for brand names, including LLMs. Before they recommend a brand in an AI answer, they will do the branded search, they will find stuff about you that your customers may not want to know.

                                — Ann Smarty

                                That is the retrieval path, stated plainly. It is the mechanism behind the advice, heard elsewhere on this show, to go and fix the product.

                                What an LLM consensus audit actually is

                                You have to have I refer to that as LLM consensus. This is when LLMs are able to find a lot of different sources about you and they are very consistent in their messaging. Don’t be like me. My footprint is a mess.

                                — Ann Smarty

                                The self-indictment is the useful part. Twenty years of bylines and dead project references produce an inconsistent record, and cleaning it is not a project with an end date.

                                Don’t dismiss directory submissions that easily these days. They are being very well used by LLMs, which is like they made a very good comeback from I don’t know, twenty years ago.

                                — Ann Smarty

                                The work here is claiming profiles and keeping the details identical, not acquiring links. Yelp, Trustpilot and whatever is category-standard in your niche.

                                Six months on Reddit, and how to lose the account

                                Our average is six months when the community starts really picking up and that subreddit starts ranking in Google, starts showing up in LLM citations... Once you start trying to do sneaky stuff, you can lose accounts.

                                — Ann Smarty

                                Her agency runs clients’ official presence, which rules out the fast route entirely. The risk is not a slap. It is the loss of an account with a decade of history attached to a real brand.

                                Just because your thread is being cited in LLMs doesn’t mean you will be necessarily part of the answer... it can be citation, but who cares about citations? They don’t they are not even clicked. The goal is for the brand to be in the answer.

                                — Ann Smarty

                                A correction worth pinning to any dashboard that counts citations as the outcome.

                                The blocker is internal, not tactical

                                You would not believe how much of reputation problem is caused by discommunication between what the website says, what sales people promise, and that causes so much problem on Reddit.

                                — Ann Smarty

                                She says she loses that argument roughly half the time. When she does, the strategy shifts to building authority elsewhere instead of fixing the thing, which is a worse plan and she says so.

                                We really cannot look at LLMs and figure out what people are even prompting. We don’t have that data. But if we look at search keywords, we may assume the prompts behind them in a much more educational way... SEO is still the most predictable path into LLMs. Not the only one.

                                — Ann Smarty

                                Roughly 30% overlap on her estimate. Still better than any alternative, because organic is the only channel with first-party data behind it.

                                Chapters
                                TimeWhat happens
                                00:31Twenty years in SEO, and why audits and GEO stopped being separate
                                01:47What Reddit work actually looks like, and the six-month curve
                                03:14The fastest way to crash and burn on Reddit
                                05:25Your homepage is no longer your whole entity
                                06:24LLM consensus, and her own messy footprint
                                08:30The entity home, and the about page nobody writes
                                10:39Directory submissions are back
                                12:26Losing control of your brand the moment you grow
                                16:50Website, sales and support saying three different things
                                21:43How AI actually gets used in her agency
                                33:26How much SEO and LLM work really overlap
                                39:12Citations versus being in the answer
                                People, ideas and sources mentioned
                                EntityWhat it is
                                Smarty MarketingHer agency: SEO and GEO audits, plus long-term branded Reddit presence
                                Ann SmartyTwenty-plus years across SEO, journalism and community management
                                LLM consensus auditHer named process: find every source describing you, make them consistent, then extend presence
                                RedditCentral to the episode. Roughly six months to a subreddit that ranks and gets cited
                                Directory submissionsBack in use because LLMs read them, and the job is consistency rather than links
                                Grant SimmonsRaised by the host on entity homes and about pages
                                Questions this episode answers
                                • Why does ChatGPT say something wrong or outdated about my brand?
                                • What is an LLM consensus audit and how do I run one?
                                • Do directory submissions still matter?
                                • How long does it take to build a real Reddit presence for a brand?
                                • What gets a brand account suspended on Reddit?
                                • Is being cited by an LLM the same as being recommended?
                                • Why do reputation problems start inside the company?
                                • Go deeper

                                  Every link above goes somewhere different. These are the ones not already mentioned above.

                                  • the product-side version of the same fix, where Patrick Stox argues the shortest route to a better AI answer runs through the thing customers are complaining about.
                                  • what consensus looks like from inside a measurement tool, including the fan-out method for getting your name onto the pages that already list your competitors.
                                  • every quote from this episode, attributed, as plain text, so a model reading it cannot confuse the host with the guest.
                                  • Watch the interview
                                    Find Ann Smarty

                                    smarty.marketing, plus her newsletter and weekly live stream at AnnSmarty.com.

                                    Cite this episode

                                    Smarty, Ann. Interviewed by Jeremy Rivera. “LLM Consensus, Reddit and Losing Control of Your Own Brand Name.” The Unscripted SEO Podcast, 12 August 2026. https://unscriptedseo.com/ann-smarty-llm-consensus-reddit-brand-control/

                                    42 min
                                  • Brett Schklar: AI Isn't Taking Your Job. It's Taking Your Tasks.

                                    Brett Schklar has asked eighteen hundred chief executives how AI adoption is actually going, and the honest answer is badly. He founded AI First Leadership, runs a fractional marketing firm with thirty-plus contractors and no employees, and wrote AI Without the BS after hearing the same failures on repeat.

                                    This conversation first aired on Unscripted Small Business. We're sharing it on the Unscripted SEO feed because the part about AI slop is a search problem as much as a business one. Full recap: AI isn't taking your job, it's taking your tasks.

                                    What we cover

                                    • Intelligence is now effectively free. Judgement and wisdom are what still scale with a person attached.
                                    • AI takes tasks, not jobs. The roles in trouble are the ones that were only ever a list of tasks.
                                    • IQ, EQ and AIQ: what a leader now has to hold at once.
                                    • The Moneyball play: one per cent better each week compounds to roughly sixty-eight per cent more output over a year.
                                    • Why AI slop is a reputational risk, and why a humanizer pass doesn't scrub the fingerprint.
                                    • Never hand AI strategy to the IT department. It's an operating decision.
                                    • If you're working out what still gets cited by AI search, Jeremy's notes on what actually works in LLM search pair well with this one.

                                      Connect with Brett: brettschklar.com · Think BIGGER with AI on Substack

                                      More from the network: Unscripted SEO · Unscripted Small Business

                                      34 min
                                    • You Rank Consensus, Not Pages: Malte Landwehr on LLMs

                                      Your pricing page is not what the model is reading. Malte Landwehr of Peec AI wrote his bachelor thesis on PageRank, ran in-house SEO at Europe’s largest price comparison site, and now measures brand visibility inside answer engines for a living. His argument: LLMs resolve to consensus, so five stale Reddit threads and an old G2 profile will happily overrule the price you changed last week.

                                      Key takeaways
                                      • One canonical page cannot create consensus. The same fact has to be findable in enough places that agreeing with you is the cheapest option.
                                      • He is against a separate .md URL and for serving markdown by user agent. Same URL, different response. He also calls it cloaking, out loud, and says he would not do it to Google.
                                      • Fan-out queries are a placement map, not a keyword list. Target the cited pages that already name several of your competitors.
                                      • Watch the words the model adds that you never prompted. The pattern rotates; the method is to keep watching, not to memorise this month’s word.
                                      • Two live manipulation surfaces, both already measurable. Hallucinated domains inside fan-outs, and paid advertorials being treated as grounding sources.
                                      • On this page
                                        • Why consensus beats your canonical page
                                        • Against a second URL, for serving by user agent
                                        • Fan-outs as a placement map
                                        • Manipulation surfaces and AI-content guardrails
                                        • Chapters and timestamps
                                        • People, ideas and sources mentioned
                                        • Questions this episode answers
                                        • Go deeper
                                        • Why consensus beats your canonical page

                                          If you only talk about your pricing on your pricing website and then you change your pricing and then there are five Reddit threads and two reviews on random blogs that still talk about your old pricing, ChatGPT will answer with your old pricing if a user asks about it.

                                          — Malte Landwehr

                                          The remedy is distribution of a single fact rather than optimisation of a single page. G2, Yelp, your own footer, social profiles, press release boilerplate, the help centre, the product docs. The goal is to make agreeing with you cheap to verify.

                                          LLMs are looking for fresh content. So refreshing content, updating it, and then also making sure there’s a machine readable last updated date.

                                          — Malte Landwehr
                                          Against a second URL, for serving by user agent

                                          I would not do that. As an SEO, I don’t want the same content on two different URLs. It wastes crawl resources. If humans land on the .md version, there are no links to click. There’s nothing for them to do. It’s a horrible experience. What can make sense is that my server makes a decision. When a human comes, I serve them the HTML version. And when a LLM crawler comes, I serve them the markdown file under the same URL.

                                          — Malte Landwehr

                                          He does not pretend this is clean. He names it as a form of cloaking and says he would run it for LLM crawlers and not for Google. He also supplies the fix for the two-URL version if you insist on it: set the canonical in the HTTP header, because a text file has no HTML head to put one in.

                                          They also inject ads specifically for the LLM. And that is again going very much in direction of cloaking.

                                          — Malte Landwehr
                                          Fan-outs as a placement map

                                          I would look at the sources both on the URL and on the domain level and see for these existing URLs, can I get my brand mentioned there if I’m not mentioned yet? And the trick is often to look for the ones that have multiple of your competitors already mentioned because then it’s often reasonable to contact and say, hey, can I also be added?

                                          — Malte Landwehr

                                          The corollary saves you a quarter of wasted outreach: a page that is an interview with a competitor’s chief executive is unwinnable, so do not spend anything on it. Sort the cited sources by how many rivals they already list, and work down.

                                          The terms you did not prompt

                                          Especially terms that the LLMs are adding that were not part of the prompt... A few days ago, ChatGPT started adding the term official to a lot of fan out queries. So right now I recommend everybody to put the word official in the footer of their website.

                                          — Malte Landwehr

                                          Cheap, testable, and explicitly time-bound. He is clear these patterns rotate, which is the actual instruction: watch the added terms, do not enshrine one of them.

                                          Manipulation surfaces and AI-content guardrails

                                          There are some prompts I’m tracking where it’s in the range of 2 or 3 % of the prompts have a hallucinated domain. In these cases, the domain is just parked. But if I was an evil person, I would now register this domain or buy it and put up some completely negative content about the brand that supposedly owns it.

                                          — Malte Landwehr

                                          He raises a second surface alongside it: in an insurance prompt set he monitors, roughly 2% of the sources an LLM leans on are paid advertorials. Humans skip advertorials. Models quote them.

                                          When AI content is worth publishing

                                          If you can create it with a prompt, why would ChatGPT or OpenAI or Google crawl index and rank it and use it? They could just use that prompt on their own.

                                          — Malte Landwehr

                                          His acceptable cases are all data-backed: summarising real reviews on a product page, or writing up structured data nobody else holds. And if you want to know whether your own output is detectable, he names the four measures to run over it.

                                          Perplexity... compression rate... jacquard and the other is cosine [similarity]. And if you use these four measures you will often find that there are many, many very easy to detect footprints in AI written content.

                                          — Malte Landwehr

                                          Benchmark all four on a corpus of your human-written text, run them again on the AI-written batch, and compare. He notes you can have Claude write the Python and that you do not need the maths to read the result.

                                          Chapters
                                          TimeWhat happens
                                          00:00Twenty years of SEO, and a PageRank thesis
                                          01:48Is PageRank still running inside Google?
                                          03:37Bot crawling is not the reasonable surfer
                                          05:57Serving markdown to LLM crawlers, and why a parallel .md URL is not the way
                                          08:57Time magazine, and ads only the model sees
                                          12:55Hallucinated domains in ChatGPT fan-outs
                                          14:23Advertorials used as grounding sources
                                          16:55Consensus: stale threads beat your pricing page
                                          19:43The five-step query fan-out method
                                          24:21Cannibalisation loosens up
                                          29:34Perplexity, compression rate, Jaccard and cosine
                                          38:02MCP turns systems of record into databases
                                          People, ideas and sources mentioned
                                          EntityWhat it is
                                          Peec AISoftware for measuring and improving visibility inside LLM answer engines
                                          Malte LandwehrTwenty-plus years in SEO. Agency co-founder, product lead at Searchmetrics, five years in-house at Europe's largest price comparison site
                                          Query fan-outThe expansion of one prompt into many underlying searches, including terms the user never typed
                                          Time MagazineCited as serving markdown site-wide and injecting ads into the model-facing version
                                          Perplexity, compression rate, Jaccard, cosine similarityThe four measures he recommends for finding AI-content footprints in your own writing
                                          Hallucinated domainsParked domains appearing inside fan-out site: queries, and an open manipulation surface
                                          Questions this episode answers
                                          • Should I publish a .md version of every page for LLMs?
                                          • How do I set a canonical on a markdown file that has no HTML head?
                                          • Why does ChatGPT give an outdated fact about my company?
                                          • What do I actually do with a list of query fan-outs?
                                          • How can I tell whether my AI-written content is detectable?
                                          • Are advertorials being used as grounding sources by LLMs?
                                          • Is cannibalisation still a problem in the era of AI search?
                                          • Go deeper

                                            Every link above goes somewhere different. These are the ones not already mentioned above.

                                            • the markdown argument he is answering here, made by an operator who publishes the second URL on purpose and reports his crawl telemetry for it.
                                            • a sceptic on the same question, arguing from enterprise scale, where the cost is not authoring the file but owning it across a million pages.
                                            • a text-only copy of this episode built for pasting into a model, with each claim tied to the speaker who made it.
                                            • Watch the interview
                                              Find Malte Landwehr

                                              peec.ai, and he is most responsive on LinkedIn.

                                              Cite this episode

                                              Landwehr, Malte. Interviewed by Jeremy Rivera. “Consensus, Query Fan-Outs and AI Content Guardrails.” The Unscripted SEO Podcast, 10 August 2026. https://unscriptedseo.com/episode-recap-malte-landwehr-of-peec-ai-on-consensus-query-fan-outs-and-ai-content-guardrails/

                                              44 min
                                            • Chris Green: Patents, Bots & the Cannibalization Reversal

                                              Fifteen years of SEO theory was built on Google’s patent literature. Chris Green of Torque Partnership takes the two load-bearing ones, PageRank and Reasonable Surfer, and asks what survives a web where most of the traffic hitting your pages was never a person. He is also the sceptic on markdown companion files, and the sceptic is the useful voice in that argument.

                                              Key takeaways
                                              • Patents are principles to reason from, not rules to obey. Simulating link equity is a fine way to picture a change. Betting a rollout on the simulation is the risk.
                                              • Agent traffic is polluting the analytics your budget rests on. Worst when the agent rides a real user’s browser, session and device, where the usual bot tells are absent.
                                              • Markdown companions are near-free on a small site and a governance problem on a big one. The cost is not authoring. It is who owns the drift.
                                              • Nothing on the internet will tell you your markdown is wrong. Search Console flags broken HTML. No equivalent exists for a companion file.
                                              • An isolated client test found three to four selectable links to be a citation sweet spot. He labels it as isolated and does not oversell it.
                                              • On this page
                                                • Patents as principles, not blueprints
                                                • What agent traffic does to your data
                                                • The sceptic’s case on markdown companions
                                                • The cannibalisation reversal, and access logs
                                                • Chapters and timestamps
                                                • People, ideas and sources mentioned
                                                • Questions this episode answers
                                                • Go deeper
                                                • Patents as principles, not blueprints

                                                  We know when the patent comes in, we know when it’s established. We don’t often have a consistent concrete understanding of for how long that mechanism is at work or what other systems intertwine with it... learn them, be aware of them, be conscious of them.

                                                  — Chris Green

                                                  The distinction he is drawing is between using a patent to picture a system and using one to justify a decision. You can move PageRank around a site convincingly in a simulation and change visibility by nothing at all.

                                                  If you know how to test it and you know how to be skeptical then it’s still valuable, still highly valuable.

                                                  — Chris Green
                                                  What agent traffic does to your data

                                                  User behavior collapses, like things like dwell time, click frustration points, call to actions, everything like that is turned on its head... it pollutes all of my other data, which then ruins decision making, which then eventually potentially ruins my budget and my remit.

                                                  — Chris Green

                                                  This is the part of the agentic shift that arrives before any of the interesting parts. Agents do not pogo-stick, do not hesitate, and do not read. Every behavioural metric you use to argue for investment quietly stops describing humans, and nothing in the dashboard tells you when that happened.

                                                  The hardest case is not a declared crawler. It is an agent operating inside a real person’s browser, on their session and their device, where the ordinary detection signals simply are not present.

                                                  The sceptic’s case on markdown companions

                                                  A relatively small static site... like a WordPress or something that’s fairly simple... it’s almost a non task, you can kind of do it automatically, never think about it again. And I think if that’s you and you can do it now, I can think of no reason why you wouldn’t... for a 50,000, 100,000, million page website that’s made with duct tape and sticky tape, it’s just not going to fly.

                                                  — Chris Green

                                                  Note that this is not a no. It is a scale-dependent yes, which is the answer most of the argument has been missing. His actual worry is drift: what happens when the markdown and the HTML disagree, and which team is accountable when they do.

                                                  We end up at a route where a markdown file is serving different data. No one’s gonna tell you at the moment, there isn’t a single bot or service out there that will say, hey, your markdown files are wrong.

                                                  — Chris Green

                                                  That is the missing feedback loop, and it is a real one. Every other publishing surface you own has something watching it.

                                                  The cannibalisation reversal, and access logs

                                                  If you had three to four links that were selectable, you were much more likely to get included in the citation than if you had under three or interestingly over that four or five mark.

                                                  — Chris Green

                                                  One relatively isolated client test, presented as such. The operational consequence is heresy by the old rules: keep the subdomain page, add the main-domain page, and link them, rather than consolidating one into the other.

                                                  There is a possibility that we as an industry may have got a little oversensitive to cannibalization in a very kind of strict kind of way. There’s always the potential that it maybe wasn’t the biggest issue.

                                                  — Chris Green
                                                  The evidence nobody is bringing

                                                  One of the other treasure troves of information is access logs. So if we can say these AI bots are visiting on these days, here’s your average count for the amount of times that a user driven bot has appeared versus a training bot versus a search bot... very few people are bringing that kind of value.

                                                  — Chris Green

                                                  The split that matters is user-triggered against training crawler, because the first is a proxy for a real person being shown your page. He also warns to check the IP range before you trust the user agent, since a spoofed ChatGPT hit will happily contaminate the whole analysis.

                                                  Chapters
                                                  TimeWhat happens
                                                  00:00Fifteen years, and the seats Chris has sat in
                                                  01:18Do Google's old patents still describe live systems?
                                                  04:50Test it and stay sceptical, the SEO's actual core skill
                                                  05:10Reasonable Surfer when most of the web is bots
                                                  07:19Polluted analytics, ruined decisions, ruined budgets
                                                  08:17Markdown companion files and Google's position on them
                                                  11:01The trust problem and the enterprise maintenance overhead
                                                  14:28Bots with wallets, and which standard to hedge
                                                  20:13Why the RAG layer is riper for gaming than training data
                                                  22:57The tactic that has always worked: be explicit
                                                  25:07The cannibalisation reversal and the link sweet spot
                                                  33:56Access logs as the measurement layer nobody sells
                                                  People, ideas and sources mentioned
                                                  EntityWhat it is
                                                  Chris GreenFifteen-plus years across technical SEO, content, team leadership and data analytics
                                                  Torque PartnershipHis consultancy: technical SEO, CDN work and global programmes for large brands
                                                  Reasonable SurferThe Google patent on valuing link placement, used here as a lens on agent behaviour
                                                  Bill SlawskiNamed as the person whose patent analysis anchored the industry
                                                  Access logsHis preferred evidence base, split by user-triggered against training crawler
                                                  Splunk, BigQuery, Data StudioThe stack he suggests once log analysis outgrows a spreadsheet
                                                  Questions this episode answers
                                                  • Do Google's old patents still apply to how search works today?
                                                  • Does the reasonable surfer patent apply to bots and agents?
                                                  • Should I publish markdown versions of my pages?
                                                  • How is agent traffic distorting my analytics?
                                                  • How many links should a page have to maximise its chance of being cited?
                                                  • Was the SEO industry too strict about keyword cannibalisation?
                                                  • How do I tell a real ChatGPT crawler from a spoofed one?
                                                  • Go deeper

                                                    Every link above goes somewhere different. These are the ones not already mentioned above.

                                                    • the case for the companion file, argued from the opposite side, where Dan Kurtz treats bots as an audience with a format preference and calls the downside bounded.
                                                    • a third position, serving markdown by user agent at one URL, which sidesteps the duplicate-URL objection and introduces a cloaking one instead.
                                                    • the speaker-labelled text edition of this conversation, written so a model can read it without guessing who said what.
                                                    • a step-by-step routine for reading AI bot hits in a raw log, if the access-log section left you wanting the actual procedure.
                                                    • Watch the interview
                                                      Find Chris Green

                                                      chris-green.net, his working notes on Substack, and LinkedIn.

                                                      Cite this episode

                                                      Green, Chris. Interviewed by Jeremy Rivera. “Do Google’s Patents Still Hold Up in an Agentic Web?” The Unscripted SEO Podcast, 6 August 2026. https://unscriptedseo.com/chris-green-do-googles-patents-still-hold-up-in-an-agentic-web/

                                                      47 min
                                                    • Bots Are Just Another Customer - Dan Kurtz, Miss Pepper AI

                                                      Traditional Googlebot crawling is falling while AI retrieval bots climb. Dan Kurtz of Miss Pepper AI reads it off his own server logs, and his conclusion is not that SEO is over. It is that we have done this before. We have been multi-purposing content into infographics, reels and press releases for twenty years because humans have preferred content types. Bots have one too.

                                                      Key takeaways
                                                      • Bots are a customer segment, not a technical problem. They have a format preference, and serving it is ordinary multi-purposing.
                                                      • The downside of publishing a machine-readable companion is bounded. Worst case, the crawler ignores it.
                                                      • Linking to the file is the mechanism. A companion file nobody links to is a file nobody fetches.
                                                      • Deliverable-count retainers are a symptom. Hitting a monthly quota is not the same as paying attention.
                                                      • An SSL certificate reissue may force AI recrawls. Offered as an untested hypothesis, with the caveat attached.
                                                      • On this page
                                                        • The argument: bots as a customer segment
                                                        • What the crawl data actually shows
                                                        • The agentic flywheel
                                                        • Why he refuses deliverable-based retainers
                                                        • Chapters and timestamps
                                                        • People, tools and sources mentioned
                                                        • Questions this episode answers
                                                        • Go deeper
                                                        • The argument: bots as a customer segment

                                                          As SEOs and content marketers, we’ve been doing that for decades. We call it multi-purposing. Bots have a preferred content type. Technically, they’re just an additional customer.

                                                          — Dan Kurtz, 37:42

                                                          The practical version is a plain-text or markdown file sitting alongside the HTML page. Dan’s case for doing it is that the risk is asymmetric:

                                                          I would absolutely spend the time to go ahead and do that and invest in it, because the worst thing that can happen is they pass it. They fly over it.

                                                          — Dan Kurtz, 37:42

                                                          Then the step almost everyone skips. “That’s just a matter of directing them to it next time they come to the website and saying, hey, this file exists.” We took that literally and published machine-readable companions across twelve episodes, linked from every post. One thing we found by accident: our own flagship site had been returning 429 to GPTBot on every page.

                                                          Not everyone agrees. Malte Landwehr makes the opposite case, that a second URL carrying the same content is not cost-free, and would serve markdown by user agent at the same URL instead. Two practitioners, two defensible positions, which is usually the sign that the question is open rather than solved.

                                                          What the crawl data actually shows

                                                          Traditional Google bots down, I think something like sixty percent crawling sites, but AI bots are up eighty percent for doing the crawling and retrieval. It’s just looking at server logs and stuff like that, you know, got my own sites that I can see those kinds of tests on.

                                                          — Dan Kurtz, 6:59

                                                          He frames it as his own telemetry rather than an industry benchmark, and that distinction matters. The independently verified figure is Cloudflare’s: automated traffic overtook human traffic on the web in June 2026.

                                                          None of this appears in Search Console. Bot requests are not impressions. If you want to know which crawlers actually reached you and what they got, the answer is in your access logs, and we wrote up the log-analysis method for auditing AI bot traffic as a standing SOP.

                                                          The SSL trick, with its caveat

                                                          If you go ahead on your hosting provider and you go ahead and you reissue a new SSL certificate, it will force all of the AI bots to recrawl your stuff all over again... I don’t know what the cadence is, I don’t know what the frequency is.

                                                          — Dan Kurtz, 38:09

                                                          Treat that as a hypothesis worth testing rather than a tactic. He says so himself.

                                                          The agentic flywheel

                                                          Everything we do for SEO, I’ve got a dashboard that’s got an API. The thought leadership platform for the exec, that’s got an API. The call and appointment setting platform, that’s got an API. So now all of these all talk to each other and they’re all passing baton data between each other.

                                                          — Dan Kurtz, 26:18

                                                          Sales talks to SEO talks to marketing talks to appointment setting. He expects to publish results on what that does to a business around Q1 2027.

                                                          One component is an A/B loop that hands Microsoft Clarity and SEO Gets data to Claude and lets it rewrite the page. Worth a warning before you build the same thing: Clarity’s regex filters silently return nothing, and Search Console and GA4 run a third engine again. Our pattern compatibility checker tells you which of the three will actually accept a given filter, and the regex library has the patterns themselves organised by the question they answer.

                                                          Why he refuses deliverable-based retainers

                                                          Deliverables in SEO means that you’re not paying attention. It’s you’re focused on making sure you hit that quota every month.

                                                          — Dan Kurtz, 13:25

                                                          His alternative is an enablement layer: AI first, humans working on top of it, and no scope creep pushed down onto whoever is doing the work.

                                                          Chapters
                                                          TimeWhat happens
                                                          0:14Miss Pepper AI’s origin, and the 2012 Google penalty that killed the first version
                                                          2:15Seth Godin’s Linchpin, then Black Hat World
                                                          6:59Googlebot down 60%, AI bots up 80%, read off his own server logs
                                                          13:25“Deliverables in SEO means that you’re not paying attention”
                                                          26:18The agentic flywheel: an API between every function
                                                          37:42Bots as a customer segment with a format preference
                                                          38:09Linking to the file, and the SSL reissue trick
                                                          People, tools and sources mentioned
                                                          EntityWhat it is
                                                          Miss Pepper AIDan’s agency and product, built on an AI enablement layer beneath human work
                                                          Data for LLMsHis approach to publishing structured data straight to the models
                                                          Microsoft ClarityBehaviour analytics feeding his A/B rewrite loop
                                                          SEO GetsSearch Console data layer in the same loop
                                                          Cloudflare bot reportThe independent source for the crossover claim
                                                          Seth Godin, LinchpinNamed as the turning point early in his career
                                                          Questions this episode answers
                                                          • Are AI crawlers actually replacing Googlebot, and how would I know?
                                                          • Should I publish a markdown or plain-text version of my pages for LLMs?
                                                          • What is the downside if AI crawlers ignore a companion file?
                                                          • How do I get AI crawlers to re-crawl a site?
                                                          • Why does bot traffic never show up in Search Console?
                                                          • What should an SEO retainer be measured on, if not deliverables?
                                                          • How do you wire SEO, paid, and appointment setting together?
                                                          • Go deeper

                                                            Every link above goes somewhere different. These three are the ones not already mentioned in the conversation above.

                                                            • Everything we have written on Search Console data, including why its numbers disagree with every other tool you own, and why bot traffic never appears in it at all.
                                                            • Malte Landwehr arguing the opposite side of the markdown question: a second URL carrying the same content is not cost-free, and he would serve it by user agent instead.
                                                            • The full write-up of this conversation, with a plain-text companion written for AI assistants. Practising what the episode preaches.
                                                            • Watch the interview
                                                              Find Dan Kurtz

                                                              LinkedIn · misspepper.ai

                                                              Cite this episode

                                                              Kurtz, Dan. Interviewed by Jeremy Rivera. “Bots Are Just Another Customer.” The Unscripted SEO Interview Podcast, 3 August 2026. https://unscriptedseo.com/dan-kurtz-bots-as-a-customer-segment-markdown-agentic-flywheel/

                                                              44 min
                                                            • The Tail Can't Wag the Dog: Tom Malesic on Agency Culture

                                                              Tom Malesic started EZMarketing thirty-five seconds after quitting a boss who refused a client he disagreed with. He has spent the twenty-nine years since building the opposite kind of company. This is his second turn on the show, and it is the one about culture.

                                                              Key takeaways
                                                              • Core values are the culture. Not a poster. The hire who said “I gotta cover my ass” is the story that proved it.
                                                              • The tail cannot wag the dog. The book is deliberately a large volume of small customers, so the top five could all leave tomorrow without a single redundancy.
                                                              • The customer who makes your team cry has to go. He coaches customers the way he coaches staff, and fires the ones who will not be coached.
                                                              • One toxic employee wrecks a culture and your public reviews with it. The cost is not the salary.
                                                              • Fully remote on an operating cadence. Three countries, and an eleven-thousand square foot office holding four people.
                                                              • One trained AI agent per client. Across roughly seventy models, so the machine knows the client’s voice better than any single team member.
                                                              • On this page
                                                                • Thirty-five seconds
                                                                • Core values are the culture
                                                                • The tail cannot wag the dog
                                                                • Firing the customer
                                                                • Remote, on a cadence
                                                                • One agent per client, and the demand letters
                                                                • People, ideas and sources mentioned
                                                                • Questions this episode answers
                                                                • Go deeper
                                                                • Thirty-five seconds

                                                                  The 1996 origin story is short. His boss refused a client Tom thought was worth taking. Tom quit, and by his own account had his first customer thirty-five seconds later, because it was the client his boss had just turned away.

                                                                  Nearly three decades on, the whole company reads as an argument with that boss.

                                                                  Core values are the culture

                                                                  His position is that a company does not have a culture separate from what it actually rewards and tolerates. Values written on a wall and contradicted in a meeting are not values, they are decoration.

                                                                  The example he gives is a hire who said, out loud, that his priority was covering himself. It is a small sentence and it tells you everything about how that person will behave when a project goes wrong.

                                                                  The tail cannot wag the dog

                                                                  This is the structural decision underneath everything else. EZMarketing deliberately runs a large number of small customers rather than a handful of large ones. It is less efficient and it is the reason the company survives losing anybody.

                                                                  His test is blunt: if the top five clients all left tomorrow, would anyone lose their job? For most agencies the honest answer is yes, which means those five clients are quietly running the company.

                                                                  Firing the customer

                                                                  A customer once made an employee cry. That customer is no longer a customer, and Tom is clear that the maths on this is not close. The revenue is replaceable and the employee is not.

                                                                  He treats it as coaching first. Customers get told when their behaviour is a problem, the same as staff do, and most of them adjust. The ones who do not get to go and be someone else’s emergency.

                                                                  The mirror of that is the toxic employee, who costs more than a difficult client because they damage the people around them and then show up in your public reviews for years.

                                                                  Remote, on a cadence

                                                                  The team is fully remote across three countries, run on an EOS cadence. Weekly rhythm, clear numbers, and accountability that does not require anyone to be watched.

                                                                  The detail that makes the point is the office. Eleven thousand square feet with four people in it, kept because it exists, not because the work needs it.

                                                                  One agent per client, and the demand letters

                                                                  The operational move is one trained agent per client, built on Hats.ai across roughly seventy models. The point is not speed. It is that the agent holds the client’s voice and history more completely than any individual account manager, and does not leave.

                                                                  The thing landing in inboxes right now

                                                                  He also flags the compliance demand letters currently arriving at small businesses over session-recording and accessibility law. Most owners have never heard of either statute and the letters are not going away.

                                                                  People, ideas and sources mentioned
                                                                  EntityWhat it is
                                                                  EZMarketingFounded 1996, deliberately built on many small clients
                                                                  EOSThe operating system giving a fully remote team its cadence
                                                                  Hats.aiWhere the per-client agents are trained
                                                                  The tail cannot wag the dogHis name for refusing client concentration
                                                                  CIPA and ADA demand lettersThe compliance threat now reaching small-business inboxes
                                                                  Questions this episode answers
                                                                  • How do you actually build a company culture?
                                                                  • How much client concentration is too much?
                                                                  • Should you ever fire a customer?
                                                                  • What does one toxic employee cost you?
                                                                  • Can a marketing agency run fully remote?
                                                                  • How would you use an AI agent per client?
                                                                  • What are the compliance demand letters small businesses are getting?
                                                                  • Go deeper

                                                                    Every link above goes somewhere different. These are the ones not already mentioned above.

                                                                    • The full written recap of this conversation.
                                                                    • Tom’s first interview, on the website as the centre of everything.
                                                                    • The audio of that first conversation, on local SEO and small business marketing.
                                                                    • Find Tom Malesic

                                                                      EZMarketing is in Lancaster, Pennsylvania, and offers free website audits.

                                                                      Cite this episode

                                                                      Malesic, Tom. Interviewed by Jeremy Rivera. “The Tail Can’t Wag the Dog.” The Unscripted SEO Interview Podcast, 2026. https://the-unscripted-seo-interview-podcast.castos.com/episodes/the-tail-cant-wag-the-dog-tom-malesic-on-agency-culture

                                                                      46 min

                                                                    About The Unscripted SEO Interview Podcast

                                                                    From the publisher's feed

                                                                    Hosted by Jeremy Rivera: A 17 year career expert in the SEO industry and his cohost Keith Bresee. Get insights, action items and anecdotes from experts like Lilyray, Kevin Indig, Rand Fishkin, Matt…